Integrate the Airplane API with the Zendesk API

Setup the Airplane API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Airplane and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Airplane with Zendesk#

Execute Runbook with Airplane API on New Ticket (Instant) from Zendesk API

Zendesk + Airplane

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Execute Runbook with Airplane API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Airplane

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Execute Runbook with Airplane API on Ticket Closed (Instant) from Zendesk API

Zendesk + Airplane

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Execute Runbook with Airplane API on Ticket Pending (Instant) from Zendesk API

Zendesk + Airplane

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Execute Runbook with Airplane API on Ticket Solved (Instant) from Zendesk API

Zendesk + Airplane

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Popular Airplane and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Airplane and Zendesk Actions#

Execute Runbook with the Airplane API

Execute a runbook and receive a session ID to track the runbook's execution. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Execute Task with the Airplane API

Execute a task with a set of parameter values and receive a run ID to track the task's execution. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Submit Prompt with the Airplane API

Submit a prompt with a set of parameter values. See the documentation

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Overview of Airplane#

The Airplane API facilitates the creation and management of tasks and runs within the Airplane toolkit, which is geared towards automating developer operations and internal tools. In Pipedream, you can leverage this API to automate workflows, integrate with various services, and handle background tasks. By connecting Airplane to other apps on Pipedream, you can streamline processes like deploying code, managing feature flags, or orchestrating complex workflows that interact with other APIs and services.

Connect Airplane#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    airplane: {
      type: "app",
      app: "airplane",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.airplane.dev/v0/runs/list`,
      headers: {
        "X-Airplane-API-Key": `${this.airplane.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})