Upload Media with Wistia API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Upload Media with the Wistia API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Wistia action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Upload Media action
1. Connect your Wistia account
2. Configure Name
3. Select a Project ID
4. Configure File URL
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Upload Media on Wistia

Description:Upload a media. [See docs here](https://wistia.com/support/developers/upload-api)

Version:0.0.1

Key:wistia-upload-media

View on GitHub

Wistia Overview#

The Wistia API lets you dive deep into video analytics, manage your media library, and automate video workflows. It's great for developers aiming to extend the functionality of their Wistia-hosted content. When used within Pipedream, you can integrate Wistia with countless other apps and services to create robust automations. You could, for instance, update a CRM with video view data, send custom email alerts based on viewer behavior, or even synchronize video uploads with a content management system.

Action Code#

import wistia from "../../wistia.app.mjs";

export default {
  name: "Upload Media",
  version: "0.0.1",
  key: "wistia-upload-media",
  description: "Upload a media. [See docs here](https://wistia.com/support/developers/upload-api)",
  type: "action",
  props: {
    wistia,
    name: {
      label: "Name",
      description: "The name of the media",
      type: "string",
    },
    projectId: {
      propDefinition: [
        wistia,
        "projectId",
      ],
    },
    fileUrl: {
      label: "File URL",
      description: "The URL of the file to upload",
      type: "string",
    },
  },
  async run({ $ }) {
    const response = await this.wistia.uploadMedia({
      $,
      data: {
        project_id: this.projectId,
        name: this.name,
        url: this.fileUrl,
      },
    });

    $.export("$summary", `Successfully upload media with id ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Wistia	`wistia`	`app`	This component uses the Wistia app.
Name	`name`	`string`	The name of the media
Project ID	`projectId`	`string`	Select a value from the drop down menu.
File URL	`fileUrl`	`string`	The URL of the file to upload

Action Authentication#

Wistia uses API keys for authentication. When you connect your Wistia account, Pipedream securely stores the keys so you can easily authenticate to Wistia APIs in both code and no-code steps.

When your Wistia account is created, a master token will automatically be generated for you account, which you can find in the API tab of your Account Settings in your Wistia account. This master token has full read/write permissions on your account. You can generate additional access tokens with various permissions as well.