Update Ticket with Zendesk API on New Mailbox Created from Parseur API

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New Mailbox Created from the Parseur API

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Update Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Parseur trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Mailbox Created trigger
1. Connect your Parseur account
2. Configure Polling schedule
Configure the Update Ticket action
1. Connect your Zendesk account
2. Select a Ticket ID
3. Configure Comment body
4. Optional- Select a Ticket Priority
5. Optional- Configure Ticket Subject
6. Optional- Select a Ticket Status
7. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Mailbox Created on Parseur

Description:Emit new event when a new mailbox is created. [See the docs](https://help.parseur.com/en/articles/3566155-send-parsed-data-using-webhooks).

Version:0.0.1

Key:parseur-new-mailbox-created

View on GitHub

Parseur Overview#

Parseur is a powerful email parsing tool that automates the extraction of data from emails and documents. With its API, you can unlock the data trapped in emails and documents and transform it into structured data. On Pipedream, you can use Parseur to trigger workflows from parsed email data, connecting it to hundreds of other services for endless automation possibilities. This can streamline business processes like lead management, invoice processing, and data entry by automating the extraction and flow of critical information.

Trigger Code#

import constants from "../../common/constants.mjs";
import common from "../common/polling.mjs";

export default {
  ...common,
  key: "parseur-new-mailbox-created",
  name: "New Mailbox Created",
  description: "Emit new event when a new mailbox is created. [See the docs](https://help.parseur.com/en/articles/3566155-send-parsed-data-using-webhooks).",
  type: "source",
  version: "0.0.1",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.app.listMailboxes;
    },
    getResourceFnArgs() {
      return {
        params: {
          page_size: constants.DEFAULT_LIMIT,
        },
      };
    },
    generateMeta(resource) {
      return {
        id: resource.id,
        summary: `New Mailbox ${resource.id}`,
        ts: Date.parse(resource.last_activity),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Parseur	`app`	`app`	This component uses the Parseur app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the API

Trigger Authentication#

Parseur uses API keys for authentication. When you connect your Parseur account, Pipedream securely stores the keys so you can easily authenticate to Parseur APIs in both code and no-code steps.

Parseur API uses a token-based authentication.
You will find your API Token Key in your Account Overview.

About Parseur#

Parseur is the most powerful and user-friendly mail parser. A data extraction tool to automatically extract text from your emails, pdfs, and other documents.

Action#

Update Ticket on Zendesk

Description:Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).

Version:0.1.2

Key:zendesk-update-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-update-ticket",
  name: "Update Ticket",
  description: "Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketId: {
      propDefinition: [
        app,
        "ticketId",
      ],
    },
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    updateTicket({
      ticketId, ...args
    } = {}) {
      return this.app.update({
        path: `/tickets/${ticketId}`,
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketId,
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.updateTicket({
      step,
      ticketId,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully updated ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

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Popular Triggers#

New Document Not Processed from the Parseur API

Emit new event when a new document is not processed. It is triggered when a document fails to process with status New Template Needed. See the docs.

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New Document Processed from the Parseur API

Emit new event when a new document is processed. It is useful for endpoints that don't support deep JSON structures as it will flatten your table fields. See the docs.

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New Document Processed (With List Items) from the Parseur API

Emit new event when a new document is processed with list items. The payload format is the same as when viewing the document and clicking on view as JSON. See the docs.

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New Mailbox Created from the Parseur API

Emit new event when a new mailbox is created. See the docs.

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New Table Processed from the Parseur API

Emit new event when a new table is processed. See the docs.

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