Update Ticket with Teamwork Desk API on New Form Submission from Gravity Forms API

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Trigger workflow on

New Form Submission from the Gravity Forms API

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Update Ticket with the Teamwork Desk API

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Getting Started#

This integration creates a workflow with a Gravity Forms trigger and Teamwork Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Form Submission trigger
1. Connect your Gravity Forms account
2. Configure timer
3. Select a Form ID
Configure the Update Ticket action
1. Connect your Teamwork Desk account
2. Select a Ticket Id
3. Optional- Configure BCC
4. Optional- Configure CC
5. Select a Customer
6. Select a Inbox ID
7. Configure Message
8. Configure Notify Customer
9. Select a Priority Id
10. Select a Source Id
11. Select a Status Id
12. Configure Subject
13. Optional- Select one or more Tags
14. Select a Type Id
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Form Submission on Gravity Forms

Description:Emit new event when a new form submission is received.

Version:0.0.1

Key:gravity_forms-form-submitted

View on GitHub

Gravity Forms Overview#

The Gravity Forms API allows you to interact programmatically with Gravity Forms, a WordPress form plugin, to create, update, delete, and retrieve form entries. Within Pipedream, you can leverage this API to automate workflows, integrate with other apps, and manipulate form data in real-time. By connecting Gravity Forms to Pipedream's serverless platform, you open up possibilities to sync form submissions with databases, trigger notifications, or even process payments automatically.

Trigger Code#

import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";
import gravityForms from "../../gravity_forms.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "gravity_forms-form-submitted",
  name: "New Form Submission",
  description: "Emit new event when a new form submission is received.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    gravityForms,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    formId: {
      propDefinition: [
        gravityForms,
        "formId",
      ],
    },
  },
  methods: {
    _getLastId() {
      return this.db.get("lastId") || 0;
    },
    _setLastId(lastId) {
      this.db.set("lastId", lastId);
    },
    async startEvent(maxResults = false) {
      const lastId = this._getLastId();
      const response = this.gravityForms.paginate({
        fn: this.gravityForms.listEntries,
        formId: this.formId,
        maxResults,
      });

      const responseArray = [];

      for await (const item of response) {
        if (item.id <= lastId) break;
        responseArray.push(item);
      }

      if (responseArray.length) {
        this._setLastId(responseArray[0].id);
      }

      for (const event of responseArray.reverse()) {
        this.$emit(event, {
          id: event.id,
          summary: `New Form Submission with ID: ${event.id}`,
          ts: Date.parse(event.date_created),
        });
      }
    },
  },
  hooks: {
    async deploy() {
      await this.startEvent(25);
    },
  },
  async run() {
    await this.startEvent();
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Gravity Forms	`gravityForms`	`app`	This component uses the Gravity Forms app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Form ID	`formId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Gravity Forms uses API keys for authentication. When you connect your Gravity Forms account, Pipedream securely stores the keys so you can easily authenticate to Gravity Forms APIs in both code and no-code steps.

To retrieve your Consumer Key and Secret,

Navigate to your WordPress instance with Gravity Forms account and sign in
Go to “Forms” > “Settings” > “REST API”

About Gravity Forms#

Build and manage web forms quickly and easily with Gravity Forms for WordPress.

Action#

Update Ticket on Teamwork Desk

Description:Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)

Version:0.0.1

Key:teamwork_desk-update-ticket

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Action Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-update-ticket",
  name: "Update Ticket",
  version: "0.0.1",
  description: "Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)",
  type: "action",
  props: {
    teamworkDesk,
    ticketId: {
      propDefinition: [
        teamworkDesk,
        "ticketId",
      ],
    },
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
      withLabel: true,
    },
    inboxId: {
      propDefinition: [
        teamworkDesk,
        "inboxId",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
    notifyCustomer: {
      propDefinition: [
        teamworkDesk,
        "notifyCustomer",
      ],
    },
    priorityId: {
      propDefinition: [
        teamworkDesk,
        "priorityId",
      ],
    },
    sourceId: {
      propDefinition: [
        teamworkDesk,
        "sourceId",
      ],
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    subject: {
      propDefinition: [
        teamworkDesk,
        "subject",
      ],
    },
    tagIds: {
      propDefinition: [
        teamworkDesk,
        "tagIds",
      ],
      optional: true,
    },
    typeId: {
      propDefinition: [
        teamworkDesk,
        "typeId",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      ticketId,
      customerId,
      inboxId,
      priorityId,
      sourceId,
      statusId,
      tagIds,
      typeId,
      ...data
    } = this;

    const response = await teamworkDesk.updateTicket({
      $,
      ticketId,
      data: {
        ticket: {
          ...data,
          customer: {
            email: customerId.label,
            id: customerId.value,
          },
          inbox: {
            id: inboxId,
          },
          priority: {
            id: priorityId,
          },
          source: {
            id: sourceId,
          },
          status: {
            id: statusId,
          },
          tags: tagIds && tagIds.map((tag) => ({
            id: tag,
          })),
          type: {
            id: typeId,
          },
        },
      },
    });

    $.export("$summary", `The ticket with Id: ${ticketId} was successfully updated!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
Ticket Id	`ticketId`	`string`	Select a value from the drop down menu.
BCC	`bcc`	`string[]`	List of BCC for the initial message.
CC	`cc`	`string[]`	List of CC for the initial message.
Customer	`customerId`	`string`	Select a value from the drop down menu.
Inbox ID	`inboxId`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The ticket's initial message.
Notify Customer	`notifyCustomer`	`boolean`	Whether to notify the customer when an agent creates a ticket on behalf of the customer.
Priority Id	`priorityId`	`string`	Select a value from the drop down menu.
Source Id	`sourceId`	`string`	Select a value from the drop down menu.
Status Id	`statusId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The ticket's subject.
Tags	`tagIds`	`string[]`	Select a value from the drop down menu.
Type Id	`typeId`	`string`	Select a value from the drop down menu.

Action Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account: