Update Solution Article with Freshservice API on New Item in Feed from RSS API

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New Item in Feed from the RSS API

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Update Solution Article with the Freshservice API

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Getting Started#

This integration creates a workflow with a RSS trigger and Freshservice action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item in Feed trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URL
4. Configure Published After
Configure the Update Solution Article action
1. Connect your Freshservice account
2. Select a Solution Category ID
3. Select a Solution Folder ID
4. Select a Solution Article ID
5. Optional- Configure Title
6. Optional- Configure Description
7. Optional- Select a Solution Article Type
8. Optional- Select a Solution Article Status
9. Optional- Configure Tags
10. Optional- Configure Keywords
11. Optional- Configure Review Date
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item in Feed on RSS

Description:Emit new items from an RSS feed

Version:1.2.7

Key:rss-new-item-in-feed

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import { defineSource } from "@pipedream/types";
import rss from "../../app/rss.app.mjs";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-in-feed",
    name: "New Item in Feed",
    description: "Emit new items from an RSS feed",
    version: "1.2.7",
    type: "source",
    dedupe: "unique",
    props: {
        ...rssCommon.props,
        url: {
            propDefinition: [
                rss,
                "url",
            ],
        },
        publishedAfter: {
            type: "string",
            label: "Published After",
            description: "Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`",
            default: new Date(Date.now() - 24 * 60 * 60 * 1000).toISOString(), // default to one day ago
        },
    },
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            await this.rss.fetchAndParseFeed(this.url);
        },
    },
    methods: {
        ...rssCommon.methods,
        generateMeta: function (item) {
            return {
                id: this.rss.itemKey(item),
                summary: item.title,
                ts: Date.now(),
            };
        },
    },
    async run() {
        const items = await this.rss.fetchAndParseFeed(this.url);
        for (const item of items.reverse()) {
            const publishedAfter = +new Date(this.publishedAfter);
            const ts = this.rss.itemTs(item);
            if (Number.isNaN(publishedAfter) || publishedAfter > ts) {
                continue;
            }
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        }
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URL	`url`	`string`	Enter the URL for any public RSS feed
Published After	`publishedAfter`	`string`	Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Update Solution Article on Freshservice

Description:Update a solution article. [See the documentation](https://api.freshservice.com/#update_solution_article)

Version:0.0.1

Key:freshservice-update-solution-article

View on GitHub

Freshservice Overview#

The Freshservice API opens up a realm of possibilities for streamlining IT service management processes. It allows you to interact programmatically with Freshservice features, such as creating tickets, managing users, updating service catalog items, and more. Leveraging the Freshservice API on Pipedream, you can automate repetitive tasks, create complex workflows that react to events in Freshservice in real time, and connect Freshservice to a multitude of other services to enhance its capabilities and your productivity.

Action Code#

import freshservice from "../../freshservice.app.mjs";

export default {
  key: "freshservice-update-solution-article",
  name: "Update Solution Article",
  description: "Update a solution article. [See the documentation](https://api.freshservice.com/#update_solution_article)",
  version: "0.0.1",
  type: "action",
  props: {
    freshservice,
    solutionCategoryId: {
      propDefinition: [
        freshservice,
        "solutionCategoryId",
      ],
    },
    solutionFolderId: {
      propDefinition: [
        freshservice,
        "solutionFolderId",
        (c) => ({
          solutionCategoryId: c.solutionCategoryId,
        }),
      ],
    },
    solutionArticleId: {
      propDefinition: [
        freshservice,
        "solutionArticleId",
        (c) => ({
          solutionFolderId: c.solutionFolderId,
        }),
      ],
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the solution article",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "The description of the solution article",
      optional: true,
    },
    articleType: {
      propDefinition: [
        freshservice,
        "solutionArticleType",
      ],
      optional: true,
    },
    status: {
      propDefinition: [
        freshservice,
        "solutionArticleStatus",
      ],
      optional: true,
    },
    tags: {
      type: "string[]",
      label: "Tags",
      description: "The tags of the solution article",
      optional: true,
    },
    keywords: {
      type: "string[]",
      label: "Keywords",
      description: "The keywords of the solution article",
      optional: true,
    },
    reviewDate: {
      type: "string",
      label: "Review Date",
      description: "Date in future when this article would need to be reviewed again. E.g. `2020-03-29T16:44:26Z`",
      optional: true,
    },
  },
  async run({ $ }) {
    const { article } = await this.freshservice.updateSolutionArticle({
      $,
      articleId: this.solutionArticleId,
      data: {
        title: this.title,
        description: this.description,
        folder_id: this.solutionFolderId,
        article_type: this.articleType,
        status: this.status,
        tags: this.tags,
        keywords: this.keywords,
        review_date: this.reviewDate,
      },
    });
    $.export("$summary", `Successfully updated solution article with ID ${article.id}`);
    return article;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshservice	`freshservice`	`app`	This component uses the Freshservice app.
Solution Category ID	`solutionCategoryId`	`string`	Select a value from the drop down menu.
Solution Folder ID	`solutionFolderId`	`string`	Select a value from the drop down menu.
Solution Article ID	`solutionArticleId`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	The title of the solution article
Description	`description`	`string`	The description of the solution article
Solution Article Type	`articleType`	`integer`	Select a value from the drop down menu:`{ "label": "Permanent", "value": 1 }{ "label": "Workaround", "value": 2 }`
Solution Article Status	`status`	`integer`	Select a value from the drop down menu:`{ "label": "Draft", "value": 1 }{ "label": "Published", "value": 2 }`
Tags	`tags`	`string[]`	The tags of the solution article
Keywords	`keywords`	`string[]`	The keywords of the solution article
Review Date	`reviewDate`	`string`	Date in future when this article would need to be reviewed again. E.g. `2020-03-29T16:44:26Z`

Action Authentication#

Freshservice uses API keys for authentication. When you connect your Freshservice account, Pipedream securely stores the keys so you can easily authenticate to Freshservice APIs in both code and no-code steps.

Your Freshservice API key is in your Profile > Settings page, below the change password section on the right.

Your domain is displayed in your Freshdesk URL. For example, https://{your_domain_here}.freshservice.com/.

Update Solution Article with Freshservice API on New Item in Feed from RSS API

Pipedream makes it easy to connect APIs for Freshservice, RSS and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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