← RingCentral + Twilio integrations

Send SMS with Twilio API on New Inbound Call (Instant) from RingCentral API

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Trigger workflow on
New Inbound Call (Instant) from the RingCentral API
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Send SMS with the Twilio API
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Getting Started

This integration creates a workflow with a RingCentral trigger and Twilio action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Inbound Call (Instant) trigger
    1. Connect your RingCentral account
    2. Select one or more Extensions
  3. Configure the Send SMS action
    1. Connect your Twilio account
    2. Select a From
    3. Configure To
    4. Configure Message Body
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event on each incoming call
Version:0.1.5
Key:ringcentral-new-inbound-call

RingCentral Overview

RingCentral API is a powerful tool that allows users to build applications and
solutions that make communication easier and more convenient. With RingCentral
API, developers can build communication solutions that include voice and video,
SMS/MMS, Fax, and other features.

With RingCentral API, developers can build:

  • Voice and Video calls with advanced interactions, such as ringback tones,
    call screening, call forwarding, call recording and conference calling.
  • Rich messaging applications leveraging SMS, MMS, and chat functionality.
  • Fax solutions, such as sending and receiving faxes through a web application.
  • Presence and availability services, allowing users to set their status and
    view the status of other users.
  • Automated voice solutions such as voice recognition, voice menus and more.
  • Voice analytics and call quality monitoring.
  • Contact center solutions with the ability to monitor and manage queues.

Trigger Code

import common from "../common/http-based.mjs";

export default {
  ...common,
  key: "ringcentral-new-inbound-call",
  name: "New Inbound Call (Instant)",
  description: "Emit new event on each incoming call",
  version: "0.1.5",
  type: "source",
  props: {
    ...common.props,
    extensionId: {
      propDefinition: [
        common.props.ringcentral,
        "extensionId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getSupportedNotificationTypes() {
      return new Set([
        "ringcentral-extension-telephony-sessions-event-inbound-call",
      ]);
    },
    getPropValues() {
      return {
        extensionId: this.extensionId,
      };
    },
    generateMeta(data) {
      const {
        timestamp,
        body: eventDetails,
      } = data;
      const { telephonySessionId: id } = eventDetails;
      const { from: { phoneNumber: callerPhoneNumber } } = eventDetails.parties[0];

      const maskedCallerNumber = this.getMaskedNumber(callerPhoneNumber);
      const summary = `New inbound call from ${maskedCallerNumber}`;
      const ts = Date.parse(timestamp);

      return {
        id,
        summary,
        ts,
      };
    },
    isEventRelevant(event) {
      const { body: eventDetails } = event.body;
      const { status: { code: statusCode } } = eventDetails.parties[0];
      return [
        "Setup",
        "Proceeding",
        "Answered",
      ].includes(statusCode);
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
RingCentralringcentralappThis component uses the RingCentral app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
ExtensionsextensionIdstring[]Select a value from the drop down menu.

Trigger Authentication

RingCentral uses OAuth authentication. When you connect your RingCentral account, Pipedream will open a popup window where you can sign into RingCentral and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any RingCentral API.

Pipedream requests the following authorization scopes when you connect your account:

About RingCentral

Experience Intelligent Phone, Meetings, Contact Center, and AI Solutions with RingCentral, the complete cloud communications platform.

Action

Description:Send a simple text-only SMS. [See the docs](https://www.twilio.com/docs/sms/api/message-resource#create-a-message-resource) for more information
Version:0.1.3
Key:twilio-send-sms

Twilio Overview

With the Twilio API, you can build telephone applications that make and receive
phone calls, as well astext messaging applications that send and receive text
messages.

Some examples of applications you could build include:

  • A phone call application that allows you to make and receive phone calls over
    the internet
  • A text messaging application that allows you to send and receive text
    messages over the internet
  • A voicemail application that allows you to leave and receive voicemails over
    the internet

Action Code

import { phone } from "phone";
import twilio from "../../twilio.app.mjs";
import { messageToString } from "../../common/utils.mjs";

export default {
  key: "twilio-send-sms",
  name: "Send SMS",
  description: "Send a simple text-only SMS. [See the docs](https://www.twilio.com/docs/sms/api/message-resource#create-a-message-resource) for more information",
  type: "action",
  version: "0.1.3",
  props: {
    twilio,
    from: {
      propDefinition: [
        twilio,
        "from",
      ],
    },
    to: {
      propDefinition: [
        twilio,
        "to",
      ],
    },
    body: {
      propDefinition: [
        twilio,
        "body",
      ],
    },
  },
  async run({ $ }) {
    // Parse the given number into its E.164 equivalent
    // The E.164 phone number will be included in the first element
    // of the array, but the array will be empty if parsing fails.
    // See https://www.npmjs.com/package/phone
    const toParsed = phone(this.to);
    if (!toParsed || !toParsed.phoneNumber) {
      throw new Error(`Phone number ${this.to} could not be parsed as a valid number.`);
    }

    const fromParsed = phone(this.from);
    if (!fromParsed || !fromParsed.phoneNumber) {
      throw new Error(`Phone number ${this.from} could not be parsed as a valid number.`);
    }

    const data = {
      to: toParsed.phoneNumber,
      from: fromParsed.phoneNumber,
      body: this.body,
    };

    const resp = await this.twilio.getClient().messages.create(data);
    $.export("$summary", `Successfully sent a new SMS, "${messageToString(resp)}"`);
    return resp;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
TwiliotwilioappThis component uses the Twilio app.
FromfromstringSelect a value from the drop down menu.
Totostring

The destination phone number in E.164 format. Format with a + and country code (e.g., +16175551212).

Message Bodybodystring

The text of the message you want to send, limited to 1600 characters.

Action Authentication

Twilio uses API keys for authentication. When you connect your Twilio account, Pipedream securely stores the keys so you can easily authenticate to Twilio APIs in both code and no-code steps.

To connect your Twilio account to Pipedream,

API Key and API Key SID

First, create an API key in Twilio.

  • There are three types of keys: Main, Standard, and Restricted. You'll need a Main key to interact with certain API endpoints, like /Accounts.
  • If you don't need to interact with those endpoints, you can use a Standard or Restricted key.

After creating your key, you'll see fields for Sid and Secret. Enter those in the fields below.

Account SID and Auth Token

Visit your Twilio Dashboard. You'll see your Account SID and Auth Token under Account info.

About Twilio

Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.

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