Send Message To Chatbot with Algomo API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Send Message To Chatbot with the Algomo API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Algomo action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Send Message To Chatbot action
1. Connect your Algomo account
2. Configure Message Text
3. Optional- Configure Conversation ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Send Message To Chatbot on Algomo

Description:Send a message to a specific Algomo chatbot and get the response. [See the documentation](https://help.algomo.com/docs/api-access/using%20our%20apis#api-call-for-bot-response-generation)

Version:0.0.1

Key:algomo-send-message-to-chatbot

View on GitHub

Algomo Overview#

The Algomo API empowers developers to integrate multilingual customer support automation into their services. It offers the ability to understand and respond to customer queries in various languages, making it a powerful tool for global customer engagement. Within Pipedream, you can harness this API to automate customer interactions, analyze sentiment and feedback, and streamline support workflows, among other possibilities, without managing infrastructure.

Action Code#

import app from "../../algomo.app.mjs";

export default {
  key: "algomo-send-message-to-chatbot",
  name: "Send Message To Chatbot",
  description: "Send a message to a specific Algomo chatbot and get the response. [See the documentation](https://help.algomo.com/docs/api-access/using%20our%20apis#api-call-for-bot-response-generation)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    messageText: {
      type: "string",
      label: "Message Text",
      description: "The message that you wish to generate a response for",
    },
    conversationId: {
      type: "string",
      label: "Conversation ID",
      description: "A user-defined identifier for threading conversations. This allows the bot to refer to previous messages when responding, providing more contextually relevant answers. If conversationId isn't provided, one will be generated for you",
      optional: true,
    },
  },
  methods: {
    sendMessageToChatbot(args = {}) {
      return this.app.post({
        path: "/get-bot-response",
        ...args,
      });
    },
  },
  run({ $: step }) {
    const {
      sendMessageToChatbot,
      messageText,
      conversationId,
    } = this;

    return sendMessageToChatbot({
      step,
      data: {
        messageText,
        conversationId,
      },
      summary: (response) => `Successfully sent message to chatbot with conversation ID \`${response.metadata.conversationId}\``,
    });
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Algomo	`app`	`app`	This component uses the Algomo app.
Message Text	`messageText`	`string`	The message that you wish to generate a response for
Conversation ID	`conversationId`	`string`	A user-defined identifier for threading conversations. This allows the bot to refer to previous messages when responding, providing more contextually relevant answers. If conversationId isn't provided, one will be generated for you