← UserVoice + Slack integrations

Send Message to a Private Channel with Slack API on New NPS Ratings from UserVoice API

Pipedream makes it easy to connect APIs for Slack, UserVoice and 2,000+ other apps remarkably fast.

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New NPS Ratings from the UserVoice API
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Send Message to a Private Channel with the Slack API
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Getting Started

This integration creates a workflow with a UserVoice trigger and Slack action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New NPS Ratings trigger
    1. Connect your UserVoice account
    2. Configure Polling schedule
  3. Configure the Send Message to a Private Channel action
    1. Connect your Slack account
    2. Select a Channel ID
    3. Configure Text
    4. Optional- Configure Send text as Slack mrkdwn
    5. Optional- Configure Bot Username
    6. Optional- Select a Icon (emoji)
    7. Optional- Configure Icon (image URL)
    8. Optional- Configure Send as User
    9. Optional- Configure Schedule message
    10. Optional- Configure Include link to workflow
    11. Optional- Configure Metadata Event Type
    12. Optional- Configure Metadata Event Payload
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to 10 sample NPS ratings users have previously submitted.
Version:0.0.4
Key:uservoice-new-nps-ratings

UserVoice Overview

Using the UserVoice API, developers can build powerful customer service tools
to improve the service your organization provides to its customers. Here are
just a few of the possibilities:

  • Create a custom portal, allowing your customers to submit and manage their
    requests, as well as track their progress, all within your own branded
    domain.
  • Integrate UserVoice with your existing customer service software, enabling
    customers to better track their inquiries and quickly provide feedback on
    their experiences.
  • Design branded surveys to gather feedback from customers and gain insight
    about how to improve your customer service.
  • Automate customer service processes to ensure each customer's inquiries are
    handled quickly and efficiently.
  • Use data from the UserVoice API to gain valuable insights into your customer
    service performance.

These are just a few of the possibilities that can be accomplished through the
UserVoice API. With its comprehensive suite of features, your organization will
be able to provide exceptional customer service experiences and better serve
your customers.

Trigger Code

const uservoice = require("../../uservoice.app.js");
const { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } = require("@pipedream/platform");

const NUM_SAMPLE_RESULTS = 10;

module.exports = {
  name: "New NPS Ratings",
  version: "0.0.4",
  key: "uservoice-new-nps-ratings",
  description: `Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to ${NUM_SAMPLE_RESULTS} sample NPS ratings users have previously submitted.`,
  dedupe: "unique",
  type: "source",
  props: {
    uservoice,
    timer: {
      label: "Polling schedule",
      description:
        "Pipedream will poll the UserVoice API for new NPS ratings on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  hooks: {
    async deploy() {
      // Emit sample records on the first run
      const { npsRatings } = await this.uservoice.listNPSRatings({
        numSampleResults: NUM_SAMPLE_RESULTS,
      });
      this.emitWithMetadata(npsRatings);
    },
  },
  methods: {
    emitWithMetadata(ratings) {
      for (const rating of ratings) {
        const {
          id, rating: score, body, created_at,
        } = rating;
        const summary = body && body.length
          ? `${score} - ${body}`
          : `${score}`;
        this.$emit(rating, {
          summary,
          id,
          ts: +new Date(created_at),
        });
      }
    },
  },
  async run() {
    let updated_after =
      this.db.get("updated_after") || new Date().toISOString();
    const {
      npsRatings, maxUpdatedAt,
    } = await this.uservoice.listNPSRatings({
      updated_after,
    });
    this.emitWithMetadata(npsRatings);

    if (maxUpdatedAt) {
      updated_after = maxUpdatedAt;
    }
    this.db.set("updated_after", updated_after);
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
UserVoiceuservoiceappThis component uses the UserVoice app.
Polling scheduletimer$.interface.timer

Pipedream will poll the UserVoice API for new NPS ratings on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

UserVoice uses API keys for authentication. When you connect your UserVoice account, Pipedream securely stores the keys so you can easily authenticate to UserVoice APIs in both code and no-code steps.

To connect to the UserVoice API, create a trusted API client. In your UserVoice Admin Console, navigate to SettingsIntegrationsUserVoice API keys and click the button to Add API Key. Add a name and check the Trusted box at the bottom of the modal that appears:



Then, generate an access token by clicking the Create button near the right of the details of the API key:



About UserVoice

User feedback made easy and actionable

Action

Description:Send a message to a private channel and customize the name and avatar of the bot that posts the message. See [postMessage](https://api.slack.com/methods/chat.postMessage) or [scheduleMessage](https://api.slack.com/methods/chat.scheduleMessage) docs here
Version:0.2.18
Key:slack-send-message-private-channel

Slack Overview

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. When you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions, or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

  • Automate posting updates to your team channels
  • Create a bot to answer common questions
  • Integrate with your existing tools and services
  • And much more!

Action Code

import common from "../common/send-message.mjs";
import constants from "../../common/constants.mjs";

export default {
  ...common,
  key: "slack-send-message-private-channel",
  name: "Send Message to a Private Channel",
  description: "Send a message to a private channel and customize the name and avatar of the bot that posts the message. See [postMessage](https://api.slack.com/methods/chat.postMessage) or [scheduleMessage](https://api.slack.com/methods/chat.scheduleMessage) docs here",
  version: "0.2.18",
  type: "action",
  props: {
    slack: common.props.slack,
    conversation: {
      propDefinition: [
        common.props.slack,
        "channelId",
        () => ({
          types: [
            constants.CHANNEL_TYPE.PRIVATE,
          ],
        }),
      ],
    },
    text: {
      propDefinition: [
        common.props.slack,
        "text",
      ],
    },
    mrkdwn: {
      propDefinition: [
        common.props.slack,
        "mrkdwn",
      ],
    },
    username: {
      propDefinition: [
        common.props.slack,
        "username",
      ],
      description: "Optionally customize your bot's username (default is `Pipedream`).",
    },
    icon_emoji: {
      propDefinition: [
        common.props.slack,
        "icon_emoji",
      ],
      description: "Optionally use an emoji as the bot icon for this message (e.g., `:fire:`). This value overrides `icon_url` if both are provided.",
    },
    icon_url: {
      propDefinition: [
        common.props.slack,
        "icon_url",
      ],
      description: "Optionally provide an image URL to use as the bot icon for this message.",
    },
    ...common.props,
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
SlackslackappThis component uses the Slack app.
Channel IDconversationstringSelect a value from the drop down menu.
Texttextstring

Text of the message to send (see Slack's formatting docs). This field is usually necessary, unless you're providing only attachments instead.

Send text as Slack mrkdwnmrkdwnboolean

TRUE by default. Pass FALSE to disable Slack markup parsing. See docs here

Bot Usernameusernamestring

Optionally customize your bot's user name (default is Pipedream). Must be used in conjunction with as_user set to false, otherwise ignored.

Icon (emoji)icon_emojistringSelect a value from the drop down menu.
Icon (image URL)icon_urlstring

Optionally provide an image URL to use as the icon for this message. Must be used in conjunction with as_user set to false, otherwise ignored.

Send as Useras_userboolean

Optionally pass TRUE to post the message as the authed user, instead of as a bot. Defaults to FALSE.

Schedule messagepost_atinteger

Messages can only be scheduled up to 120 days in advance, and cannot be scheduled for the past. The datetime format should be a unix timestamp (e.g., 1650507616, see here for help with this format).

Include link to workflowinclude_sent_via_pipedream_flagboolean

Defaults to true, includes a link to the workflow at the end of your Slack message.

Metadata Event Typemetadata_event_typestring

The name of the metadata event

Metadata Event Payloadmetadata_event_payloadstring

The payload of the metadata event. Must be a JSON string e.g. {"key": "value"}

Action Authentication

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

bookmarks:writecalls:readcalls:writechannels:historychannels:readchannels:writednd:readdnd:writeemoji:readfiles:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writepins:readpins:writereactions:readreactions:writereminders:readreminders:writeremote_files:readremote_files:sharestars:readstars:writeteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:usercommandsfiles:write:userusers.profile:writeusers.profile:readsearch:read

About Slack

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

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