Select Row with Supabase API on New Ticket from eStreamDesk API

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New Ticket from the eStreamDesk API

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Select Row with the Supabase API

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Getting Started#

This integration creates a workflow with a eStreamDesk trigger and Supabase action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your eStreamDesk account
2. Configure Polling interval
Configure the Select Row action
1. Connect your Supabase account
2. Configure Table
3. Optional- Configure Column
4. Optional- Select a Filter
5. Optional- Configure Value
6. Configure Order By
7. Optional- Select a Sort Order
8. Configure Max
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on eStreamDesk

Description:Emit new event when a ticket is created

Version:0.0.2

Key:estreamdesk-new-ticket

View on GitHub

eStreamDesk Overview#

The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.

Trigger Code#

import estreamdesk from "../../estreamdesk.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  estreamdesk,
  key: "estreamdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new event when a ticket is created",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    estreamdesk,
    db: "$.service.db",
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll the eStreamDesk API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  hooks: {
    async activate() {
      const lastId = this._getLastId();
      await this.processTickets({
        lastId,
      },
      25);
    },
  },
  methods: {
    _getLastId() {
      return this.db.get("lastId");
    },
    _setLastId(lastId) {
      this.db.set("lastId", lastId);
    },
    async processTickets(params, limit) {
      const tickets = this.estreamdesk.paginate({
        fn: this.estreamdesk.listTickets,
        params,
        limit,
      });
      let { lastId } = params;

      for await (const event of tickets) {
        if (!lastId || lastId <= event.Id) {
          this._setLastId(event.Id);
        }

        this.emitEvent(event);
        lastId = event.Id;
      }
    },
    emitEvent(event) {
      const ts = new Date();
      this.$emit(event, {
        id: `${event.Id}_${ts}`,
        ts,
        summary: `New ticket: ${event.Id}`,
      });
    },
  },
  async run() {
    const lastId = this._getLastId();
    const params = {};
    if (lastId) params.fromId = lastId;
    await this.processTickets(params);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
eStreamDesk	`estreamdesk`	`app`	This component uses the eStreamDesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll the eStreamDesk API on this schedule

Trigger Authentication#

eStreamDesk uses API keys for authentication. When you connect your eStreamDesk account, Pipedream securely stores the keys so you can easily authenticate to eStreamDesk APIs in both code and no-code steps.

You can get your API Key in Site Management > Site Settings. Make sure Save once you generate a new key.

About eStreamDesk#

If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

Action#

Select Row on Supabase

Description:Selects row(s) in a database. [See the docs here](https://supabase.com/docs/reference/javascript/select)

Version:0.1.2

Key:supabase-select-row

View on GitHub

Supabase Overview#

Supabase is a real-time backend-as-a-service that provides developers with a suite of tools to quickly build and scale their applications. It offers database storage, authentication, instant APIs, and real-time subscriptions. With the Supabase API, you can perform CRUD operations on your database, manage users, and listen to database changes in real time. When integrated with Pipedream, you can automate workflows that react to these database events, synchronize data across multiple services, or streamline user management processes.

Action Code#

import supabase from "../../supabase.app.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "supabase-select-row",
  name: "Select Row",
  type: "action",
  version: "0.1.2",
  description: "Selects row(s) in a database. [See the docs here](https://supabase.com/docs/reference/javascript/select)",
  props: {
    supabase,
    table: {
      propDefinition: [
        supabase,
        "table",
      ],
    },
    column: {
      propDefinition: [
        supabase,
        "column",
      ],
      optional: true,
    },
    filter: {
      propDefinition: [
        supabase,
        "filter",
      ],
      optional: true,
    },
    value: {
      propDefinition: [
        supabase,
        "value",
      ],
      optional: true,
    },
    orderBy: {
      propDefinition: [
        supabase,
        "column",
      ],
      label: "Order By",
      description: "Column name to order by",
    },
    sortOrder: {
      propDefinition: [
        supabase,
        "sortOrder",
      ],
    },
    max: {
      type: "integer",
      label: "Max",
      description: "Maximum number of rows to return",
      default: 20,
    },
  },
  async run({ $ }) {
    const {
      table,
      column,
      filter,
      value,
      orderBy,
      sortOrder,
      max,
    } = this;

    if ((column || filter || value) && !(column && filter && value)) {
      throw new ConfigurationError("If `column`, `filter`, or `value` is used, all three must be entered");
    }

    const response = await this.supabase.selectRow({
      table,
      column,
      filter,
      value,
      orderBy,
      sortOrder,
      max,
    });
    $.export("$summary", `Successfully retrieved ${response.length} rows from table ${table}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Supabase	`supabase`	`app`	This component uses the Supabase app.
Table	`table`	`string`	Name of the table to search
Column	`column`	`string`	Column name to search by
Filter	`filter`	`string`	Select a value from the drop down menu:`{ "label": "Equal", "value": "equalTo" }{ "label": "Not Equal", "value": "notEqualTo" }{ "label": "Greater Than", "value": "greaterThan" }{ "label": "Greater Than or Equal To", "value": "greaterThanOrEqualTo" }{ "label": "Less Than", "value": "lessThan" }{ "label": "Less Than or Equal To", "value": "lessThanOrEqualTo" }{ "label": "Contains (Case Sensitive)", "value": "patternMatch" }{ "label": "Contains (Case Insensitive)", "value": "patternMatchCaseInsensitive" }`
Value	`value`	`string`	Value of the column specified to search for
Order By	`orderBy`	`string`	Column name to order by
Sort Order	`sortOrder`	`string`	Select a value from the drop down menu:`ascendingdescending`
Max	`max`	`integer`	Maximum number of rows to return

Action Authentication#

Supabase uses API keys for authentication. When you connect your Supabase account, Pipedream securely stores the keys so you can easily authenticate to Supabase APIs in both code and no-code steps.

Supabase provides a Service Key to get started. You can find the service_role in the API Settings page.

Finding the Supabase subdomain

About Supabase#

Supabase is an open source Firebase alternative.

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Popular Triggers#

New Ticket from the eStreamDesk API

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New Webhook Event (Instant) from the Supabase API

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