← Freshdesk + GitHub integrations

Search Issues and Pull Requests with GitHub API on New Contact from Freshdesk API

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New Contact from the Freshdesk API
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Search Issues and Pull Requests with the GitHub API
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Getting Started

This integration creates a workflow with a Freshdesk trigger and GitHub action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Contact trigger
    1. Connect your Freshdesk account
    2. Configure Polling interval
  3. Configure the Search Issues and Pull Requests action
    1. Connect your GitHub account
    2. Configure Query
    3. Configure Maximum Results
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, open source components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new notifications when a new contact is created
Version:0.0.2
Key:freshdesk-new-contact

Freshdesk Overview

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Trigger Code

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact",
  description: "Emit new notifications when a new contact is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `Contact name: ${contact.name}`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Polling intervaltimer$.interface.timer

Pipedream will poll Harvest API on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between component invocations.

Trigger Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

Action

Description:Find issues and pull requests by state and keyword. [See docs here](https://docs.github.com/en/search-github/searching-on-github/searching-issues-and-pull-requests)
Version:0.1.4
Key:github-search-issues-and-pull-requests

Action Code

import github from "../../github.app.mjs";

export default {
  key: "github-search-issues-and-pull-requests",
  name: "Search Issues and Pull Requests",
  description: "Find issues and pull requests by state and keyword. [See docs here](https://docs.github.com/en/search-github/searching-on-github/searching-issues-and-pull-requests)",
  version: "0.1.4",
  type: "action",
  props: {
    github,
    query: {
      label: "Query",
      description: "The query contains one or more search keywords and qualifiers",
      type: "string",
    },
    maxResults: {
      label: "Maximum Results",
      description: "The maximum of resources that will be returned",
      type: "integer",
      default: 100,
    },
  },
  async run() {
    return this.github.searchIssueAndPullRequests({
      query: this.query,
      maxResults: this.maxResults,
    });
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
GitHubgithubappThis component uses the GitHub app.
Queryquerystring

The query contains one or more search keywords and qualifiers

Maximum ResultsmaxResultsinteger

The maximum of resources that will be returned

Action Authentication

GitHub uses OAuth authentication. When you connect your GitHub account, Pipedream will open a popup window where you can sign into GitHub and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any GitHub API.

Pipedream requests the following authorization scopes when you connect your account:

repoadmin:orgadmin:public_keyadmin:org_hookgistprojectnotificationsuserwrite:discussionwrite:packagesread:packagesadmin:repo_hook

About GitHub

Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.

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