← UserVoice + Twilio integrations

Make a Phone Call with Twilio API on New NPS Ratings from UserVoice API

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New NPS Ratings from the UserVoice API
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Make a Phone Call with the Twilio API
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Getting Started

This integration creates a workflow with a UserVoice trigger and Twilio action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New NPS Ratings trigger
    1. Connect your UserVoice account
    2. Configure Polling schedule
  3. Configure the Make a Phone Call action
    1. Connect your Twilio account
    2. Select a From
    3. Configure To
    4. Configure Text
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to 10 sample NPS ratings users have previously submitted.
Version:0.0.4
Key:uservoice-new-nps-ratings

UserVoice Overview

Using the UserVoice API, developers can build powerful customer service tools
to improve the service your organization provides to its customers. Here are
just a few of the possibilities:

  • Create a custom portal, allowing your customers to submit and manage their
    requests, as well as track their progress, all within your own branded
    domain.
  • Integrate UserVoice with your existing customer service software, enabling
    customers to better track their inquiries and quickly provide feedback on
    their experiences.
  • Design branded surveys to gather feedback from customers and gain insight
    about how to improve your customer service.
  • Automate customer service processes to ensure each customer's inquiries are
    handled quickly and efficiently.
  • Use data from the UserVoice API to gain valuable insights into your customer
    service performance.

These are just a few of the possibilities that can be accomplished through the
UserVoice API. With its comprehensive suite of features, your organization will
be able to provide exceptional customer service experiences and better serve
your customers.

Trigger Code

const uservoice = require("../../uservoice.app.js");
const { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } = require("@pipedream/platform");

const NUM_SAMPLE_RESULTS = 10;

module.exports = {
  name: "New NPS Ratings",
  version: "0.0.4",
  key: "uservoice-new-nps-ratings",
  description: `Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to ${NUM_SAMPLE_RESULTS} sample NPS ratings users have previously submitted.`,
  dedupe: "unique",
  type: "source",
  props: {
    uservoice,
    timer: {
      label: "Polling schedule",
      description:
        "Pipedream will poll the UserVoice API for new NPS ratings on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  hooks: {
    async deploy() {
      // Emit sample records on the first run
      const { npsRatings } = await this.uservoice.listNPSRatings({
        numSampleResults: NUM_SAMPLE_RESULTS,
      });
      this.emitWithMetadata(npsRatings);
    },
  },
  methods: {
    emitWithMetadata(ratings) {
      for (const rating of ratings) {
        const {
          id, rating: score, body, created_at,
        } = rating;
        const summary = body && body.length
          ? `${score} - ${body}`
          : `${score}`;
        this.$emit(rating, {
          summary,
          id,
          ts: +new Date(created_at),
        });
      }
    },
  },
  async run() {
    let updated_after =
      this.db.get("updated_after") || new Date().toISOString();
    const {
      npsRatings, maxUpdatedAt,
    } = await this.uservoice.listNPSRatings({
      updated_after,
    });
    this.emitWithMetadata(npsRatings);

    if (maxUpdatedAt) {
      updated_after = maxUpdatedAt;
    }
    this.db.set("updated_after", updated_after);
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
UserVoiceuservoiceappThis component uses the UserVoice app.
Polling scheduletimer$.interface.timer

Pipedream will poll the UserVoice API for new NPS ratings on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

UserVoice uses API keys for authentication. When you connect your UserVoice account, Pipedream securely stores the keys so you can easily authenticate to UserVoice APIs in both code and no-code steps.

To connect to the UserVoice API, create a trusted API client. In your UserVoice Admin Console, navigate to SettingsIntegrationsUserVoice API keys and click the button to Add API Key. Add a name and check the Trusted box at the bottom of the modal that appears:



Then, generate an access token by clicking the Create button near the right of the details of the API key:



Enter that access token below.

Finally, enter your UserVoice subdomain, which can be found in the URL of your instance: https://SUBDOMAIN.uservoice.com/

About UserVoice

User feedback made easy and actionable

Action

Description:Make a phone call, passing text that Twilio will speak to the recipient of the call. [See the docs](https://www.twilio.com/docs/voice/api/call-resource#create-a-call-resource) for more information
Version:0.1.3
Key:twilio-make-phone-call

Twilio Overview

With the Twilio API, you can build telephone applications that make and receive
phone calls, as well astext messaging applications that send and receive text
messages.

Some examples of applications you could build include:

  • A phone call application that allows you to make and receive phone calls over
    the internet
  • A text messaging application that allows you to send and receive text
    messages over the internet
  • A voicemail application that allows you to leave and receive voicemails over
    the internet

Action Code

import { phone } from "phone";
import twilio from "../../twilio.app.mjs";
import { callToString } from "../../common/utils.mjs";

export default {
  key: "twilio-make-phone-call",
  name: "Make a Phone Call",
  description: "Make a phone call, passing text that Twilio will speak to the recipient of the call. [See the docs](https://www.twilio.com/docs/voice/api/call-resource#create-a-call-resource) for more information",
  version: "0.1.3",
  type: "action",
  props: {
    twilio,
    from: {
      propDefinition: [
        twilio,
        "from",
      ],
    },
    to: {
      propDefinition: [
        twilio,
        "to",
      ],
    },
    text: {
      label: "Text",
      type: "string",
      description: "The text you'd like Twilio to speak to the user when they pick up the phone.",
    },
  },
  async run({ $ }) {
    // Parse the given number into its E.164 equivalent
    // The E.164 phone number will be included in the first element
    // of the array, but the array will be empty if parsing fails.
    // See https://www.npmjs.com/package/phone
    const toParsed = phone(this.to);
    console.log(toParsed);
    if (!toParsed || !toParsed.phoneNumber) {
      throw new Error(`Phone number ${this.to} could not be parsed as a valid number.`);
    }

    const fromParsed = phone(this.from);
    if (!fromParsed || !fromParsed.phoneNumber) {
      throw new Error(`Phone number ${this.from} could not be parsed as a valid number.`);
    }

    const data = {
      to: toParsed.phoneNumber,
      from: fromParsed.phoneNumber,
      twiml: `<Response><Say>${this.text}</Say></Response>`,
    };

    const resp = await this.twilio.getClient().calls.create(data);
    $.export("$summary", `Successfully made a new phone call, "${callToString(resp)}"`);
    return resp;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
TwiliotwilioappThis component uses the Twilio app.
FromfromstringSelect a value from the drop down menu.
Totostring

The destination phone number in E.164 format. Format with a + and country code (e.g., +16175551212).

Texttextstring

The text you'd like Twilio to speak to the user when they pick up the phone.

Action Authentication

Twilio uses API keys for authentication. When you connect your Twilio account, Pipedream securely stores the keys so you can easily authenticate to Twilio APIs in both code and no-code steps.

To connect your Twilio account to Pipedream,

First, create an API key in Twilio.

  • There are two types of keys: Master and Standard. You'll need a Master key to interact with certain API endpoints, like /Accounts.
  • If you don't need to interact with those endpoints, you can use a Standard key.

After creating your key, you'll see fields for Sid and Secret. Enter those in the fields below.

About Twilio

Cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale

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