Make a Phone Call with Twilio API on New NPS Ratings from UserVoice API

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New NPS Ratings from the UserVoice API

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Make a Phone Call with the Twilio API

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Getting Started#

This integration creates a workflow with a UserVoice trigger and Twilio action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New NPS Ratings trigger
1. Connect your UserVoice account
2. Configure Polling schedule
Configure the Make a Phone Call action
1. Connect your Twilio account
2. Select a From
3. Configure To
4. Configure Text
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New NPS Ratings on UserVoice

Description:Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to 10 sample NPS ratings users have previously submitted.

Version:0.0.4

Key:uservoice-new-nps-ratings

View on GitHub

UserVoice Overview#

Using the UserVoice API, developers can build powerful customer service tools
to improve the service your organization provides to its customers. Here are
just a few of the possibilities:

Create a custom portal, allowing your customers to submit and manage their
requests, as well as track their progress, all within your own branded
domain.
Integrate UserVoice with your existing customer service software, enabling
customers to better track their inquiries and quickly provide feedback on
their experiences.
Design branded surveys to gather feedback from customers and gain insight
about how to improve your customer service.
Automate customer service processes to ensure each customer's inquiries are
handled quickly and efficiently.
Use data from the UserVoice API to gain valuable insights into your customer
service performance.

These are just a few of the possibilities that can be accomplished through the
UserVoice API. With its comprehensive suite of features, your organization will
be able to provide exceptional customer service experiences and better serve
your customers.

Trigger Code#

const uservoice = require("../../uservoice.app.js");
const { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } = require("@pipedream/platform");

const NUM_SAMPLE_RESULTS = 10;

module.exports = {
  name: "New NPS Ratings",
  version: "0.0.4",
  key: "uservoice-new-nps-ratings",
  description: `Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to ${NUM_SAMPLE_RESULTS} sample NPS ratings users have previously submitted.`,
  dedupe: "unique",
  type: "source",
  props: {
    uservoice,
    timer: {
      label: "Polling schedule",
      description:
        "Pipedream will poll the UserVoice API for new NPS ratings on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  hooks: {
    async deploy() {
      // Emit sample records on the first run
      const { npsRatings } = await this.uservoice.listNPSRatings({
        numSampleResults: NUM_SAMPLE_RESULTS,
      });
      this.emitWithMetadata(npsRatings);
    },
  },
  methods: {
    emitWithMetadata(ratings) {
      for (const rating of ratings) {
        const {
          id, rating: score, body, created_at,
        } = rating;
        const summary = body && body.length
          ? `${score} - ${body}`
          : `${score}`;
        this.$emit(rating, {
          summary,
          id,
          ts: +new Date(created_at),
        });
      }
    },
  },
  async run() {
    let updated_after =
      this.db.get("updated_after") || new Date().toISOString();
    const {
      npsRatings, maxUpdatedAt,
    } = await this.uservoice.listNPSRatings({
      updated_after,
    });
    this.emitWithMetadata(npsRatings);

    if (maxUpdatedAt) {
      updated_after = maxUpdatedAt;
    }
    this.db.set("updated_after", updated_after);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
UserVoice	`uservoice`	`app`	This component uses the UserVoice app.
Polling schedule	`timer`	`$.interface.timer`	Pipedream will poll the UserVoice API for new NPS ratings on this schedule
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

UserVoice uses API keys for authentication. When you connect your UserVoice account, Pipedream securely stores the keys so you can easily authenticate to UserVoice APIs in both code and no-code steps.

To connect to the UserVoice API, create a trusted API client. In your UserVoice Admin Console, navigate to Settings → Integrations → UserVoice API keys and click the button to Add API Key. Add a name and check the Trusted box at the bottom of the modal that appears:

Then, generate an access token by clicking the Create button near the right of the details of the API key:

Enter that access token below.

Finally, enter your UserVoice subdomain, which can be found in the URL of your instance: https://SUBDOMAIN.uservoice.com/

About UserVoice#

User feedback made easy and actionable

Action#

Make a Phone Call on Twilio

Description:Make a phone call, passing text that Twilio will speak to the recipient of the call. [See the docs](https://www.twilio.com/docs/voice/api/call-resource#create-a-call-resource) for more information

Version:0.1.3

Key:twilio-make-phone-call

View on GitHub

Twilio Overview#

With the Twilio API, you can build telephone applications that make and receive
phone calls, as well astext messaging applications that send and receive text
messages.

Some examples of applications you could build include:

A phone call application that allows you to make and receive phone calls over
the internet
A text messaging application that allows you to send and receive text
messages over the internet
A voicemail application that allows you to leave and receive voicemails over
the internet

Action Code#

import { phone } from "phone";
import twilio from "../../twilio.app.mjs";
import { callToString } from "../../common/utils.mjs";

export default {
  key: "twilio-make-phone-call",
  name: "Make a Phone Call",
  description: "Make a phone call, passing text that Twilio will speak to the recipient of the call. [See the docs](https://www.twilio.com/docs/voice/api/call-resource#create-a-call-resource) for more information",
  version: "0.1.3",
  type: "action",
  props: {
    twilio,
    from: {
      propDefinition: [
        twilio,
        "from",
      ],
    },
    to: {
      propDefinition: [
        twilio,
        "to",
      ],
    },
    text: {
      label: "Text",
      type: "string",
      description: "The text you'd like Twilio to speak to the user when they pick up the phone.",
    },
  },
  async run({ $ }) {
    // Parse the given number into its E.164 equivalent
    // The E.164 phone number will be included in the first element
    // of the array, but the array will be empty if parsing fails.
    // See https://www.npmjs.com/package/phone
    const toParsed = phone(this.to);
    console.log(toParsed);
    if (!toParsed || !toParsed.phoneNumber) {
      throw new Error(`Phone number ${this.to} could not be parsed as a valid number.`);
    }

    const fromParsed = phone(this.from);
    if (!fromParsed || !fromParsed.phoneNumber) {
      throw new Error(`Phone number ${this.from} could not be parsed as a valid number.`);
    }

    const data = {
      to: toParsed.phoneNumber,
      from: fromParsed.phoneNumber,
      twiml: `<Response><Say>${this.text}</Say></Response>`,
    };

    const resp = await this.twilio.getClient().calls.create(data);
    $.export("$summary", `Successfully made a new phone call, "${callToString(resp)}"`);
    return resp;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Twilio	`twilio`	`app`	This component uses the Twilio app.
From	`from`	`string`	Select a value from the drop down menu.
To	`to`	`string`	The destination phone number in E.164 format. Format with a `+` and country code (e.g., `+16175551212`).
Text	`text`	`string`	The text you'd like Twilio to speak to the user when they pick up the phone.

Action Authentication#

Twilio uses API keys for authentication. When you connect your Twilio account, Pipedream securely stores the keys so you can easily authenticate to Twilio APIs in both code and no-code steps.

To connect your Twilio account to Pipedream,

First, create an API key in Twilio.

There are two types of keys: Master and Standard. You'll need a Master key to interact with certain API endpoints, like /Accounts.
If you don't need to interact with those endpoints, you can use a Standard key.

After creating your key, you'll see fields for Sid and Secret. Enter those in the fields below.

Visit your Twilio Dashboard. You'll see your Account SID listed near the top. Enter that in the AccountSid field below.

About Twilio#

Cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale

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Pipedream makes it easy to connect APIs for Twilio, UserVoice and 1200+ other apps remarkably fast.

Trusted by 500,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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