Import Message with Front API on New Contact from Twilio SendGrid API

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New Contact from the Twilio SendGrid API

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Import Message with the Front API

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Getting Started#

This integration creates a workflow with a Twilio SendGrid trigger and Front action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Contact trigger
1. Connect your Twilio SendGrid account
2. Configure timer
Configure the Import Message action
1. Connect your Front account
2. Select a Inbox ID
3. Configure Handle
4. Optional- Configure Name
5. Optional- Select a Author ID
6. Configure To
7. Optional- Configure CC
8. Optional- Configure BCC
9. Optional- Configure Subject
10. Configure Body
11. Select a Body Format
12. Configure External ID
13. Configure Created At
14. Optional- Select a Type
15. Optional- Select a Assignee ID
16. Optional- Select one or more Tag IDs
17. Optional- Select a Thread Ref
18. Configure Is Inbound
19. Optional- Configure Is Archive
20. Optional- Configure Should Skip Rules
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Contact on Twilio SendGrid

Description:Emit new event when a new contact is created

Version:0.0.8

Key:sendgrid-new-contact

View on GitHub

Twilio SendGrid Overview#

The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to hundreds of other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.

Trigger Code#

import orderBy from "lodash/orderBy.js";
import common from "../common/timer-based.mjs";

export default {
  ...common,
  key: "sendgrid-new-contact",
  name: "New Contact",
  description: "Emit new event when a new contact is created",
  version: "0.0.8",
  type: "source",
  dedupe: "unique",
  hooks: {
    async activate() {
      const currentTimestamp = Date.now();
      const state = {
        processedItems: [],
        lowerTimestamp: currentTimestamp,
        upperTimestamp: currentTimestamp,
      };
      this.db.set("state", state);
    },
  },
  methods: {
    ...common.methods,
    _maxDelayTime() {
      // There is no report from SendGrid as to how much time it takes
      // for a contact to be created and appear in search results, so
      // we're using a rough estimate of 30 minutes here.
      return 30 * 60 * 1000;  // 30 minutes, in milliseconds
    },
    _addDelayOffset(timestamp) {
      return timestamp - this._maxDelayTime();
    },
    _cleanupOldProcessedItems(processedItems, currentTimestamp) {
      return processedItems
        .map((item) => ({
          // We just need to keep track of the record ID and
          // its creation date.
          id: item.id,
          created_at: item.created_at,
        }))
        .filter((item) => {
          const { created_at: createdAt } = item;
          const createdAtTimestamp = Date.parse(createdAt);
          const cutoffTimestamp = this._addDelayOffset(currentTimestamp);
          return createdAtTimestamp > cutoffTimestamp;
        });
    },
    _makeSearchQuery(processedItems, lowerTimestamp, upperTimestamp) {
      const idList = processedItems
        .map((item) => item.id)
        .map((id) => `'${id}'`)
        .join(", ")
      || "''";
      const startTimestamp = this._addDelayOffset(lowerTimestamp);
      const startDate = this.toISOString(startTimestamp);
      const endDate = this.toISOString(upperTimestamp);
      return `
        contact_id NOT IN (${idList}) AND
        created_at BETWEEN
          TIMESTAMP '${startDate}' AND
          TIMESTAMP '${endDate}'
      `;
    },
    generateMeta(data) {
      const {
        item,
        eventTimestamp: ts,
      } = data;
      const {
        id,
        email,
      } = item;
      const slugifiedEmail = this.slugifyEmail(email);
      const summary = `New contact: ${slugifiedEmail}`;
      return {
        id,
        summary,
        ts,
      };
    },
    async processEvent(event) {
      // Transform the timer timestamp to milliseconds
      // to be consistent with how Javascript handles timestamps.
      const eventTimestamp = event.timestamp * 1000;

      // Retrieve the current state of the component.
      const {
        processedItems,
        lowerTimestamp,
        upperTimestamp,
      } = this.db.get("state");

      // Search for contacts within a specific timeframe, excluding
      // items that have already been processed.
      const query = this._makeSearchQuery(processedItems, lowerTimestamp, upperTimestamp);
      const {
        result: items,
        contact_count: contactCount,
      } = await this.sendgrid.searchContacts(query);

      // If no contacts have been retrieved via the API,
      // move the time window forward to possibly capture newer contacts.
      if (contactCount === 0) {
        const newState = {
          processedItems: this._cleanupOldProcessedItems(processedItems, lowerTimestamp),
          lowerTimestamp: upperTimestamp,
          upperTimestamp: eventTimestamp,
        };
        this.db.set("state", newState);
        return;
      }

      // We process the searched records from oldest to newest.
      const itemsToProcess = orderBy(items, "created_at");
      itemsToProcess
        .forEach((item) => {
          const meta = this.generateMeta({
            item,
            eventTimestamp,
          });
          this.$emit(item, meta);
        });

      // Use the timestamp of the last processed record as a lower bound for
      // following searches. This bound will be subjected to an offset so in
      // case older records appear in future search results, but have not
      // appeared until now, can be processed. We only adjust it if it means
      // moving forward, not backwards. Otherwise, we might start retrieving
      // older and older records indefinitely (and we're all about *new*
      // records!)
      const newLowerTimestamp = Math.max(
        lowerTimestamp,
        Date.parse(itemsToProcess[0].created_at),
      );

      // If the total contact count is less than 100, it means that during the
      // next iteration the search results count will most likely be less than
      // 50. In that case, if we extend the upper bound of the search time range
      // we might be able to retrieve more records.
      const newUpperTimestamp = contactCount < 100
        ? eventTimestamp
        : upperTimestamp;

      // The list of processed items can grow indefinitely.
      // Since we don't want to keep track of every processed record
      // ever, we need to clean up this list, removing any records
      // that are no longer relevant.
      const newProcessedItems = this._cleanupOldProcessedItems(
        [
          ...processedItems,
          ...itemsToProcess,
        ],
        newLowerTimestamp,
      );

      // Update the state of the component to reflect the computations
      // made above.
      const newState = {
        processedItems: newProcessedItems,
        lowerTimestamp: newLowerTimestamp,
        upperTimestamp: newUpperTimestamp,
      };
      this.db.set("state", newState);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Twilio SendGrid	`sendgrid`	`app`	This component uses the Twilio SendGrid app.
	`timer`	`$.interface.timer`

Trigger Authentication#

Twilio SendGrid uses API keys for authentication. When you connect your Twilio SendGrid account, Pipedream securely stores the keys so you can easily authenticate to Twilio SendGrid APIs in both code and no-code steps.

About Twilio SendGrid#

Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.

Action#

Import Message on Front

Description:Appends a new message into an inbox. [See the documentation](https://dev.frontapp.com/reference/import-inbox-message).

Version:0.1.11

Key:frontapp-import-message

View on GitHub

Front Overview#

The Front API empowers you to automate the handling of your team's email inbox, collaborate on conversations, and streamline communication workflows. By harnessing this API on Pipedream, you can craft custom integrations that trigger actions in Front in response to events, synchronize data across platforms, and augment your team's productivity with automated tasks. This can include creating or updating conversations and contacts, managing tags, or firing off custom automation rules within Front.

Action Code#

import utils from "../../common/utils.mjs";
import frontApp from "../../frontapp.app.mjs";

export default {
  key: "frontapp-import-message",
  name: "Import Message",
  description: "Appends a new message into an inbox. [See the documentation](https://dev.frontapp.com/reference/import-inbox-message).",
  version: "0.1.11",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    frontApp,
    inboxId: {
      propDefinition: [
        frontApp,
        "inboxId",
      ],
    },
    handle: {
      type: "string",
      label: "Handle",
      description: "Handle used to reach the contact. Can be an email address, a twitter, handle, a phone number, custom handle ...",
    },
    name: {
      type: "string",
      label: "Name",
      description: "Name of the contact.",
      optional: true,
    },
    authorId: {
      propDefinition: [
        frontApp,
        "teammateId",
      ],
      label: "Author ID",
      description: "ID of the teammate who is the author of the message. Ignored if the message is inbound.",
      optional: true,
    },
    to: {
      propDefinition: [
        frontApp,
        "to",
      ],
    },
    cc: {
      propDefinition: [
        frontApp,
        "cc",
      ],
    },
    bcc: {
      propDefinition: [
        frontApp,
        "bcc",
      ],
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the message.",
      optional: true,
    },
    body: {
      type: "string",
      label: "Body",
      description: "Body of the message.",
    },
    bodyFormat: {
      propDefinition: [
        frontApp,
        "bodyFormat",
      ],
    },
    externalId: {
      type: "string",
      label: "External ID",
      description: "External identifier of the message. Front won't import two messages with the same external ID.",
    },
    createdAt: {
      type: "integer",
      label: "Created At",
      description: "Date at which the message has been sent or received. A timestamp is expected as in `1655507769`",
      default: Math.floor(Date.now() / 1000),
    },
    type: {
      type: "string",
      label: "Type",
      description: "Type of the message to import. Can be one of: `email`, `sms`, `intercom`, `custom`. (Default: `email`)",
      optional: true,
      options: [
        "email",
        "sms",
        "intercom",
        "custom",
      ],
    },
    assigneeId: {
      propDefinition: [
        frontApp,
        "teammateId",
      ],
      label: "Assignee ID",
      description: "ID of the teammate who will be assigned to the conversation.",
      optional: true,
    },
    tags: {
      propDefinition: [
        frontApp,
        "tagIds",
      ],
      optional: true,
      description: "List of tag names to add to the conversation (unknown tags will automatically be created)",
    },
    threadRef: {
      propDefinition: [
        frontApp,
        "threadRef",
      ],
    },
    isInbound: {
      type: "boolean",
      label: "Is Inbound",
      description: "Whether or not the message is received (inbound) or sent (outbound) by you",
    },
    isArchive: {
      type: "boolean",
      label: "Is Archive",
      description: "Whether or not the message should be directly archived once imported. (Default: true)",
      optional: true,
    },
    shouldSkipRules: {
      type: "boolean",
      label: "Should Skip Rules",
      description: "Whether or not the rules should apply to this message. (Default: true)",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      inboxId,
      handle,
      name,
      authorId,
      subject,
      body,
      bodyFormat,
      externalId,
      createdAt,
      type,
      assigneeId,
      threadRef,
      isArchive,
      isInbound,
      shouldSkipRules,
    } = this;

    const to = utils.parse(this.to);
    const cc = utils.parse(this.cc);
    const bcc = utils.parse(this.bcc);
    const tags = utils.parse(this.tags);

    const data = {
      sender: {
        author_id: authorId,
        name,
        handle,
      },
      to,
      cc,
      bcc,
      subject,
      body,
      body_format: bodyFormat,
      external_id: externalId,
      created_at: createdAt,
      type,
      assignee_id: assigneeId,
      tags,
      metadata: {
        thread_ref: threadRef,
        is_inbound: isInbound,
        is_archived: isArchive,
        should_skip_rules: shouldSkipRules,
      },
    };

    const response =
      await this.frontApp.importMessage({
        inboxId,
        data,
      });

    const { message_uid: messageId } = response;

    $.export("$summary", `Successfully imported message with ID ${messageId}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Front	`frontApp`	`app`	This component uses the Front app.
Inbox ID	`inboxId`	`string`	Select a value from the drop down menu.
Handle	`handle`	`string`	Handle used to reach the contact. Can be an email address, a twitter, handle, a phone number, custom handle ...
Name	`name`	`string`	Name of the contact.
Author ID	`authorId`	`string`	Select a value from the drop down menu.
To	`to`	`string[]`	List of recipient handles who received the message.
CC	`cc`	`string[]`	List of recipient handles who received a copy of the message.
BCC	`bcc`	`string[]`	List of the recipeient handles who received a blind copy of the message.
Subject	`subject`	`string`	Subject of the message.
Body	`body`	`string`	Body of the message.
Body Format	`bodyFormat`	`string`	Select a value from the drop down menu:`htmlmarkdown`
External ID	`externalId`	`string`	External identifier of the message. Front won't import two messages with the same external ID.
Created At	`createdAt`	`integer`	Date at which the message has been sent or received. A timestamp is expected as in `1655507769`
Type	`type`	`string`	Select a value from the drop down menu:`emailsmsintercomcustom`
Assignee ID	`assigneeId`	`string`	Select a value from the drop down menu.
Tag IDs	`tags`	`string[]`	Select a value from the drop down menu.
Thread Ref	`threadRef`	`string`	Select a value from the drop down menu.
Is Inbound	`isInbound`	`boolean`	Whether or not the message is received (inbound) or sent (outbound) by you
Is Archive	`isArchive`	`boolean`	Whether or not the message should be directly archived once imported. (Default: true)
Should Skip Rules	`shouldSkipRules`	`boolean`	Whether or not the rules should apply to this message. (Default: true)

Action Authentication#

Front uses OAuth authentication. When you connect your Front account, Pipedream will open a popup window where you can sign into Front and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Front API.

Pipedream requests the following authorization scopes when you connect your account:

Import Message with Front API on New Contact from Twilio SendGrid API

Pipedream makes it easy to connect APIs for Front, Twilio SendGrid and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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