Get Email Template with Amazon SES API on New Request Created from Jira Service Desk API

Pipedream makes it easy to connect APIs for Amazon SES, Jira Service Desk and 2,400+ other apps remarkably fast.

Trigger workflow on

New Request Created from the Jira Service Desk API

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Get Email Template with the Amazon SES API

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Getting Started#

This integration creates a workflow with a Jira Service Desk trigger and Amazon SES action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Request Created trigger
1. Connect your Jira Service Desk account
2. Select a Cloud ID
3. Configure timer
Configure the Get Email Template action
1. Connect your Amazon SES account
2. Select a AWS Region
3. Select a Template Name
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Request Created on Jira Service Desk

Description:Emit new event when a customer request is created. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)

Version:0.0.1

Key:jira_service_desk-new-request-created

View on GitHub

Jira Service Desk Overview#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Trigger Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "jira_service_desk-new-request-created",
  name: "New Request Created",
  description:
    "Emit new event when a customer request is created. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getRequestDate(req) {
      return req.createdDate.epochMillis;
    },
    getSummary() {
      return "New Request";
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Jira Service Desk	`jiraServiceDesk`	`app`	This component uses the Jira Service Desk app.
Cloud ID	`cloudId`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Jira Service Desk uses OAuth authentication. When you connect your Jira Service Desk account, Pipedream will open a popup window where you can sign into Jira Service Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira Service Desk API.

Pipedream requests the following authorization scopes when you connect your account:

read:servicedesk-requestmanage:servicedesk-customerwrite:servicedesk-requestread:jira:userread:jira-workread:organization:jira-service-managementread:meoffline_access

About Jira Service Desk#

Work with Jira Service Desk-specific entities, such as requests.

Action#

Get Email Template on Amazon SES

Description:Get an email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/getemailtemplatecommand.html)

Version:0.0.1

Key:amazon_ses-get-email-template

View on GitHub

Amazon SES Overview#

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Action Code#

import base from "../common/base.mjs";

export default {
  key: "amazon_ses-get-email-template",
  name: "Get Email Template",
  description: "Get an email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/getemailtemplatecommand.html)",
  version: "0.0.1",
  type: "action",
  props: {
    ...base.props,
    TemplateName: {
      propDefinition: [
        base.props.amazonSes,
        "TemplateName",
        (c) => ({
          region: c.region,
        }),
      ],
    },
  },
  async run({ $ }) {
    const params = {
      TemplateName: this.TemplateName,
    };
    const response = await this.amazonSes.getEmailTemplate(this.region, params);
    $.export("$summary", "Successfully retrieved email template");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Amazon SES	`amazonSes`	`app`	This component uses the Amazon SES app.
AWS Region	`region`	`string`	Select a value from the drop down menu.
Template Name	`TemplateName`	`string`	Select a value from the drop down menu.

Action Authentication#

Amazon SES uses API keys for authentication. When you connect your Amazon SES account, Pipedream securely stores the keys so you can easily authenticate to Amazon SES APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key, with the minimum IAM permissions necessary to send email or hit the desired SES APIs from Pipedream.

Enter the access and secret key below.