Get Email Template with Amazon SES API on New Agent Reply from SupportBee API

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New Agent Reply from the SupportBee API

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Get Email Template with the Amazon SES API

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Getting Started#

This integration creates a workflow with a SupportBee trigger and Amazon SES action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Agent Reply trigger
1. Connect your SupportBee account
2. Configure timer
Configure the Get Email Template action
1. Connect your Amazon SES account
2. Select a AWS Region
3. Select a Template Name
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Agent Reply on SupportBee

Description:Emit new event on each new agent reply a ticket.

Version:0.0.2

Key:supportbee-new-agent-reply

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Agent Reply",
  version: "0.0.2",
  key: "supportbee-new-agent-reply",
  description: "Emit new event on each new agent reply a ticket.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      if (!data.agent_replies_count) return;

      this.$emit(data, {
        id: `${data.id}-${data.agent_replies_count}`,
        summary: `New agent reply on ticket id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTickets({
        params: {
          replies: true,
          ...args.params,
        },
      });
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

Action#

Get Email Template on Amazon SES

Description:Get an email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/getemailtemplatecommand.html)

Version:0.0.1

Key:amazon_ses-get-email-template

View on GitHub

Amazon SES Overview#

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Action Code#

import base from "../common/base.mjs";

export default {
  key: "amazon_ses-get-email-template",
  name: "Get Email Template",
  description: "Get an email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/getemailtemplatecommand.html)",
  version: "0.0.1",
  type: "action",
  props: {
    ...base.props,
    TemplateName: {
      propDefinition: [
        base.props.amazonSes,
        "TemplateName",
        (c) => ({
          region: c.region,
        }),
      ],
    },
  },
  async run({ $ }) {
    const params = {
      TemplateName: this.TemplateName,
    };
    const response = await this.amazonSes.getEmailTemplate(this.region, params);
    $.export("$summary", "Successfully retrieved email template");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Amazon SES	`amazonSes`	`app`	This component uses the Amazon SES app.
AWS Region	`region`	`string`	Select a value from the drop down menu.
Template Name	`TemplateName`	`string`	Select a value from the drop down menu.

Action Authentication#

Amazon SES uses API keys for authentication. When you connect your Amazon SES account, Pipedream securely stores the keys so you can easily authenticate to Amazon SES APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key, with the minimum IAM permissions necessary to send email or hit the desired SES APIs from Pipedream.

Enter the access and secret key below.