Get Country Details with GeoDB Cities API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for GeoDB Cities, Zendesk and 2,400+ other apps remarkably fast.

Trigger workflow on

Ticket Solved (Instant) from the Zendesk API

Next, do this

Get Country Details with the GeoDB Cities API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zendesk trigger and GeoDB Cities action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Get Country Details action
1. Connect your GeoDB Cities account
2. Select a Country Code
3. Optional- Select a Language Code
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Get Country Details on GeoDB Cities

Description:Get the details for a specific country, including number of regions. [See the docs](https://rapidapi.com/wirefreethought/api/geodb-cities).

Version:0.0.1

Key:geodb_cities-get-country-details

View on GitHub

GeoDB Cities Overview#

The GeoDB Cities API lets you tap into a rich dataset of worldwide cities, their attributes, and related data. On Pipedream, you can use this API to create workflows that automate location-based tasks, enrich data with geographical context, or power apps with location intelligence. For instance, you could trigger a workflow whenever a new city is added to a database, gather demographic information based on city names, or even integrate with travel platforms to plan itineraries.

Action Code#

import app from "../../geodb_cities.app.mjs";

export default {
  key: "geodb_cities-get-country-details",
  name: "Get Country Details",
  description: "Get the details for a specific country, including number of regions. [See the docs](https://rapidapi.com/wirefreethought/api/geodb-cities).",
  type: "action",
  version: "0.0.1",
  props: {
    app,
    countryCode: {
      propDefinition: [
        app,
        "countryCode",
      ],
    },
    languageCode: {
      propDefinition: [
        app,
        "languageCode",
      ],
    },
  },
  methods: {
    getCountry({
      countryCode, ...args
    } = {}) {
      return this.app.makeRequest({
        path: `/geo/countries/${countryCode}`,
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      countryCode,
      languageCode,
    } = this;

    const response = await this.getCountry({
      step,
      countryCode,
      params: {
        languageCode,
      },
    });

    step.export("$summary", `Successfully got details for country with code ${response.data.code}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
GeoDB Cities	`app`	`app`	This component uses the GeoDB Cities app.
Country Code	`countryCode`	`string`	Select a value from the drop down menu.
Language Code	`languageCode`	`string`	Select a value from the drop down menu:`endeesfritptruzh`

Get Country Details with GeoDB Cities API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for GeoDB Cities, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular