Generate Alt Text with AltText.ai API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Generate Alt Text with the AltText.ai API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and AltText.ai action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Generate Alt Text action
1. Connect your AltText.ai account
2. Optional- Configure Image Data
3. Optional- Configure Image URL
4. Optional- Configure Image File Path
5. Optional- Configure Keywords
6. Optional- Configure Negative Keywords
7. Optional- Configure Keyword Source
8. Optional- Select a Language
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Generate Alt Text on AltText.ai

Description:Generates a descriptive alt text for a given image. [See the documentation](https://alttext.ai/apidocs#tag/Images/operation/create-image)

Version:0.0.1

Key:alttext_ai-generate-alt-text

View on GitHub

AltText.ai Overview#

AltText.ai provides an API that leverages artificial intelligence to generate alternative text (alt text) for images, which is crucial for web accessibility and SEO. With AltText.ai, you can automate the process of creating descriptive, keyword-rich, and meaningful alt text for images on websites, blogs, or online stores. In Pipedream, you can create workflows that trigger on various events to send images to the AltText.ai API and receive alt text, which you can then store or apply to your content management system automatically.

Action Code#

import alttextAi from "../../alttext_ai.app.mjs";
import fs from "fs";
import { LANGUAGE_OPTIONS } from "../../commons/constants.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "alttext_ai-generate-alt-text",
  name: "Generate Alt Text",
  description:
    "Generates a descriptive alt text for a given image. [See the documentation](https://alttext.ai/apidocs#tag/Images/operation/create-image)",
  version: "0.0.1",
  type: "action",
  props: {
    alttextAi,
    imageData: {
      type: "string",
      label: "Image Data",
      description:
        "The image data in base64 format. Only one of `Image Data`, `Image File Path` or `Image URL` should be specified.",
      optional: true,
    },
    imageUrl: {
      type: "string",
      label: "Image URL",
      description:
        "The public URL to an image. Only one of `Image URL`, `Image Data` or `Image File Path` should be specified.",
      optional: true,
    },
    imageFilePath: {
      type: "string",
      label: "Image File Path",
      description:
        "The path to an image file in the `/tmp` directory. [See the documentation on working with files](https://pipedream.com/docs/code/nodejs/working-with-files/#the-tmp-directory). Only one of `Image File Path`, `Image URL` or `Image Data` should be specified.",
      optional: true,
    },
    keywords: {
      type: "string[]",
      label: "Keywords",
      description:
        "Keywords / phrases to be considered when generating the alt text. Keywords must be in English, even if requesting alt text in another language. Max 6 items.",
      optional: true,
    },
    negativeKeywords: {
      type: "string[]",
      label: "Negative Keywords",
      description:
        "Negative keywords / phrases to be removed from any generated alt text. Negative keywords must be in English, even if requesting alt text in another language. Max 6 items.",
      optional: true,
    },
    keywordSource: {
      type: "string",
      label: "Keyword Source",
      description:
        "Text to use as the source of keywords for the alt text. Will only be used if `Keywords` is not provided. This text might be a product description, or a paragraph that describes the context of the images, etc. Max 1024 characters.",
      optional: true,
    },
    language: {
      type: "string",
      label: "Language",
      description: "The language for the generated alt text.",
      options: LANGUAGE_OPTIONS,
      default: "en",
      optional: true,
    },
  },
  async run({ $ }) {
    if (
      (!this.imageData && !this.imageFilePath && !this.imageUrl)
      || (this.imageData && this.imageFilePath)
      || (this.imageData && this.imageUrl)
      || (this.imageFilePath && this.imageUrl)
    ) {
      throw new ConfigurationError("Only one of `Image Data`, `Image File Path` or `Image URL` should be specified.");
    }

    const response = await this.alttextAi.generateAltText({
      $,
      data: {
        image: {
          url: this.imageUrl,
          raw:
            this.imageData ??
            (this.imageFilePath &&
              fs.readFileSync(
                this.imageFilePath.includes("tmp/")
                  ? this.imageFilePath
                  : `/tmp/${this.imageFilePath}`,
                {
                  encoding: "base64",
                },
              )),
        },
        keywords: this.keywords,
        negative_keywords: this.negativeKeywords,
        keyword_source: this.keywordSource,
        lang: this.language,
      },
    });

    $.export("$summary", "Generated alt text successfully");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
AltText.ai	`alttextAi`	`app`	This component uses the AltText.ai app.
Image Data	`imageData`	`string`	The image data in base64 format. Only one of `Image Data`, `Image File Path` or `Image URL` should be specified.
Image URL	`imageUrl`	`string`	The public URL to an image. Only one of `Image URL`, `Image Data` or `Image File Path` should be specified.
Image File Path	`imageFilePath`	`string`	The path to an image file in the `/tmp` directory. See the documentation on working with files. Only one of `Image File Path`, `Image URL` or `Image Data` should be specified.
Keywords	`keywords`	`string[]`	Keywords / phrases to be considered when generating the alt text. Keywords must be in English, even if requesting alt text in another language. Max 6 items.
Negative Keywords	`negativeKeywords`	`string[]`	Negative keywords / phrases to be removed from any generated alt text. Negative keywords must be in English, even if requesting alt text in another language. Max 6 items.
Keyword Source	`keywordSource`	`string`	Text to use as the source of keywords for the alt text. Will only be used if `Keywords` is not provided. This text might be a product description, or a paragraph that describes the context of the images, etc. Max 1024 characters.
Language	`language`	`string`	Select a value from the drop down menu:`{ "label": "Afrikaans", "value": "af" }{ "label": "Albanian", "value": "sq" }{ "label": "Amharic", "value": "am" }{ "label": "Arabic", "value": "ar" }{ "label": "Armenian", "value": "hy" }{ "label": "Assamese", "value": "as" }{ "label": "Aymara", "value": "ay" }{ "label": "Azerbaijani", "value": "az" }{ "label": "Bambara", "value": "bm" }{ "label": "Basque", "value": "eu" }{ "label": "Belarusian", "value": "be" }{ "label": "Bengali", "value": "bn" }{ "label": "Bhojpuri", "value": "bho" }{ "label": "Bosnian", "value": "bs" }{ "label": "Bulgarian", "value": "bg" }{ "label": "Catalan", "value": "ca" }{ "label": "Cebuano", "value": "ceb" }{ "label": "Chinese (Simplified)", "value": "zh-CN" }{ "label": "Chinese (Traditional)", "value": "zh-TW" }{ "label": "Corsican", "value": "co" }{ "label": "Croatian", "value": "hr" }{ "label": "Czech", "value": "cs" }{ "label": "Danish", "value": "da" }{ "label": "Dhivehi", "value": "dv" }{ "label": "Dogri", "value": "doi" }{ "label": "Dutch", "value": "nl" }{ "label": "English", "value": "en" }{ "label": "Esperanto", "value": "eo" }{ "label": "Estonian", "value": "et" }{ "label": "Ewe", "value": "ee" }{ "label": "Filipino (Tagalog)", "value": "fil" }{ "label": "Finnish", "value": "fi" }{ "label": "French", "value": "fr" }{ "label": "Frisian", "value": "fy" }{ "label": "Galician", "value": "gl" }{ "label": "Georgian", "value": "ka" }{ "label": "German", "value": "de" }{ "label": "Greek", "value": "el" }{ "label": "Guarani", "value": "gn" }{ "label": "Gujarati", "value": "gu" }{ "label": "Haitian Creole", "value": "ht" }{ "label": "Hausa", "value": "ha" }{ "label": "Hawaiian", "value": "haw" }{ "label": "Hebrew", "value": "he" }{ "label": "Hindi", "value": "hi" }{ "label": "Hmong", "value": "hmn" }{ "label": "Hungarian", "value": "hu" }{ "label": "Icelandic", "value": "is" }{ "label": "Igbo", "value": "ig" }{ "label": "Ilocano", "value": "ilo" }{ "label": "Indonesian", "value": "id" }{ "label": "Irish", "value": "ga" }{ "label": "Italian", "value": "it" }{ "label": "Japanese", "value": "ja" }{ "label": "Javanese", "value": "jv" }{ "label": "Kannada", "value": "kn" }{ "label": "Kazakh", "value": "kk" }{ "label": "Khmer", "value": "km" }{ "label": "Kinyarwanda", "value": "rw" }{ "label": "Konkani", "value": "gom" }{ "label": "Korean", "value": "ko" }{ "label": "Krio", "value": "kri" }{ "label": "Kurdish", "value": "ku" }{ "label": "Kurdish (Sorani)", "value": "ckb" }{ "label": "Kyrgyz", "value": "ky" }{ "label": "Lao", "value": "lo" }{ "label": "Latin", "value": "la" }{ "label": "Latvian", "value": "lv" }{ "label": "Lingala", "value": "ln" }{ "label": "Lithuanian", "value": "lt" }{ "label": "Luganda", "value": "lg" }{ "label": "Luxembourgish", "value": "lb" }{ "label": "Macedonian", "value": "mk" }{ "label": "Maithili", "value": "mai" }{ "label": "Malagasy", "value": "mg" }{ "label": "Malay", "value": "ms" }{ "label": "Malayalam", "value": "ml" }{ "label": "Maltese", "value": "mt" }{ "label": "Maori", "value": "mi" }{ "label": "Marathi", "value": "mr" }{ "label": "Meiteilon (Manipuri)", "value": "mni-Mtei" }{ "label": "Mizo", "value": "lus" }{ "label": "Mongolian", "value": "mn" }{ "label": "Myanmar (Burmese)", "value": "my" }{ "label": "Nepali", "value": "ne" }{ "label": "Norwegian", "value": "no" }{ "label": "Nyanja (Chichewa)", "value": "ny" }{ "label": "Odia (Oriya)", "value": "or" }{ "label": "Oromo", "value": "om" }{ "label": "Pashto", "value": "ps" }{ "label": "Persian", "value": "fa" }{ "label": "Polish", "value": "pl" }{ "label": "Portuguese", "value": "pt" }{ "label": "Punjabi", "value": "pa" }{ "label": "Quechua", "value": "qu" }{ "label": "Romanian", "value": "ro" }{ "label": "Russian", "value": "ru" }{ "label": "Samoan", "value": "sm" }{ "label": "Sanskrit", "value": "sa" }{ "label": "ScotsGaelic", "value": "gd" }{ "label": "Sepedi", "value": "nso" }{ "label": "Serbian", "value": "sr" }{ "label": "Sesotho", "value": "st" }{ "label": "Shona", "value": "sn" }{ "label": "Sindhi", "value": "sd" }{ "label": "Sinhala (Sinhalese)", "value": "si" }{ "label": "Slovak", "value": "sk" }{ "label": "Slovenian", "value": "sl" }{ "label": "Somali", "value": "so" }{ "label": "Spanish", "value": "es" }{ "label": "Sundanese", "value": "su" }{ "label": "Swahili", "value": "sw" }{ "label": "Swedish", "value": "sv" }{ "label": "Tagalog (Filipino)", "value": "tl" }{ "label": "Tajik", "value": "tg" }{ "label": "Tamil", "value": "ta" }{ "label": "Tatar", "value": "tt" }{ "label": "Telugu", "value": "te" }{ "label": "Thai", "value": "th" }{ "label": "Tigrinya", "value": "ti" }{ "label": "Tsonga", "value": "ts" }{ "label": "Turkish", "value": "tr" }{ "label": "Turkmen", "value": "tk" }{ "label": "Twi (Akan)", "value": "ak" }{ "label": "Ukrainian", "value": "uk" }{ "label": "Urdu", "value": "ur" }{ "label": "Uyghur", "value": "ug" }{ "label": "Uzbek", "value": "uz" }{ "label": "Vietnamese", "value": "vi" }{ "label": "Welsh", "value": "cy" }{ "label": "Xhosa", "value": "xh" }{ "label": "Yiddish", "value": "yi" }{ "label": "Yoruba", "value": "yo" }{ "label": "Zulu", "value": "zu" }`