← Zendesk + Voice Monkey integrations

Display Image with Voice Monkey API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API
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Display Image with the Voice Monkey API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Voice Monkey action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket Added to View (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
    6. Select a View ID
  3. Configure the Display Image action
    1. Connect your Voice Monkey account
    2. Configure Monkey
    3. Configure Image URL (https://)
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket is added to the specified view
Version:0.0.2
Key:zendesk-ticket-added-to-view

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

View IDviewIdstringSelect a value from the drop down menu.

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:This action will display an image on your device with a screen e.g. Echo Show. [See docs here](https://voicemonkey.io/docs)
Version:0.0.1
Key:voice_monkey-display-image

Voice Monkey Overview

The Voice Monkey API provides a bridge between Alexa and Pipedream, enabling you to send custom announcements, notifications, or commands to your Alexa devices. With this API, you can trigger Alexa to speak a custom message or execute routines, leveraging the power of voice interaction in your automated workflows. It's particularly useful for smart home enthusiasts, productivity hackers, and businesses looking to integrate voice notifications into their services.

Action Code

import voiceMonkey from "../../voice_monkey.app.mjs";
import common from "../common/base.mjs";

export default {
  ...common,
  key: "voice_monkey-display-image",
  name: "Display Image",
  description: "This action will display an image on your device with a screen e.g. Echo Show. [See docs here](https://voicemonkey.io/docs)",
  version: "0.0.1",
  type: "action",
  props: {
    ...common.props,
    imageUrl: {
      propDefinition: [
        voiceMonkey,
        "imageUrl",
      ],
      optional: false,
    },
  },
  methods: {
    getParams() {
      return {
        monkey: this.monkey,
        image: this.imageUrl,
      };
    },
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Voice MonkeyvoiceMonkeyappThis component uses the Voice Monkey app.
Monkeymonkeystring

This is the ID of the Monkey you want to trigger. Sign in and visit ‘Manage Monkeys’ to create a monkey and view its ID

Image URL (https://)imageUrlstring

Send an image hosted on a publicly accessible https URL to a screen enabled Alexa device such as an Echo Show. As with announcements, the Alexa routine must open the Voice Monkey Skill as its final action.

Action Authentication

Voice Monkey uses API keys for authentication. When you connect your Voice Monkey account, Pipedream securely stores the keys so you can easily authenticate to Voice Monkey APIs in both code and no-code steps.

To retrieve your Access Tokens,

  • Navigate to your Voice Monkey account and sign in
  • Grab your Access Tokens directly from your Dashboard upon signing in

About Voice Monkey

Voice Monkey is a free Skill that allows you to trigger Alexa Routines from external sources such as IFTTT. It also allows you to make dynamic and custom Text to Speech announcements over your Amazon Echo or other Alexa smart speaker.

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