Display Image with Voice Monkey API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Display Image with the Voice Monkey API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Voice Monkey action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Display Image action
1. Connect your Voice Monkey account
2. Configure Monkey
3. Configure Image URL (https://)
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Display Image on Voice Monkey

Description:This action will display an image on your device with a screen e.g. Echo Show. [See docs here](https://voicemonkey.io/docs)

Version:0.0.1

Key:voice_monkey-display-image

View on GitHub

Voice Monkey Overview#

The Voice Monkey API provides a bridge between Alexa and Pipedream, enabling you to send custom announcements, notifications, or commands to your Alexa devices. With this API, you can trigger Alexa to speak a custom message or execute routines, leveraging the power of voice interaction in your automated workflows. It's particularly useful for smart home enthusiasts, productivity hackers, and businesses looking to integrate voice notifications into their services.

Action Code#

import voiceMonkey from "../../voice_monkey.app.mjs";
import common from "../common/base.mjs";

export default {
  ...common,
  key: "voice_monkey-display-image",
  name: "Display Image",
  description: "This action will display an image on your device with a screen e.g. Echo Show. [See docs here](https://voicemonkey.io/docs)",
  version: "0.0.1",
  type: "action",
  props: {
    ...common.props,
    imageUrl: {
      propDefinition: [
        voiceMonkey,
        "imageUrl",
      ],
      optional: false,
    },
  },
  methods: {
    getParams() {
      return {
        monkey: this.monkey,
        image: this.imageUrl,
      };
    },
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Voice Monkey	`voiceMonkey`	`app`	This component uses the Voice Monkey app.
Monkey	`monkey`	`string`	This is the ID of the Monkey you want to trigger. Sign in and visit ‘Manage Monkeys’ to create a monkey and view its ID
Image URL (https://)	`imageUrl`	`string`	Send an image hosted on a publicly accessible https URL to a screen enabled Alexa device such as an Echo Show. As with announcements, the Alexa routine must open the Voice Monkey Skill as its final action.

Action Authentication#

Voice Monkey uses API keys for authentication. When you connect your Voice Monkey account, Pipedream securely stores the keys so you can easily authenticate to Voice Monkey APIs in both code and no-code steps.

To retrieve your Access Tokens,

Navigate to your Voice Monkey account and sign in
Grab your Access Tokens directly from your Dashboard upon signing in

Display Image with Voice Monkey API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Voice Monkey, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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