← Zendesk + Airtable (OAuth) integrations

Delete Record with Airtable (OAuth) API on New Ticket (Instant) from Zendesk API

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New Ticket (Instant) from the Zendesk API
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Delete Record with the Airtable (OAuth) API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Airtable (OAuth) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Delete Record action
    1. Connect your Airtable (OAuth) account
    2. Select a Base
    3. Select a Table
    4. Select a Record ID
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket is created
Version:0.2.2
Key:zendesk-new-ticket

Zendesk Overview

Using the Zendesk API, you can build custom apps and integrations to automate
processes and help your teams build better customer relationships.

The API provides a range of methods to interact with your customer help desk,
customer data, and customer communication tools. This enables you to create
custom customer experiences that are tailored to your business needs.

Some examples of what you can build using the Zendesk API include:

  • Create a custom customer feedback widget
  • Automate customer service processes
  • Identify customer trends and insights
  • Help manage customer data in real-time
  • Create a custom customer profile and segmentation tool
  • Trigger automated messages based on customer events
  • Integrate customer service processes with your company’s backend system
  • Create a custom customer self-service portal

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Delete a record from a table by record ID. [See the documentation](https://airtable.com/developers/web/api/delete-record)
Version:0.0.6
Key:airtable_oauth-delete-record

Airtable (OAuth) Overview

Using the Airtable API, you can build applications that can:

  • Create and manage databases
  • Add, update, and delete records
  • Search for records
  • Sort and filter records
  • Display records in a variety of ways
  • Import and export data

Action Code

import airtable from "../../airtable_oauth.app.mjs";
import common from "../common/common.mjs";

export default {
  key: "airtable_oauth-delete-record",
  name: "Delete Record",
  description: "Delete a record from a table by record ID. [See the documentation](https://airtable.com/developers/web/api/delete-record)",
  version: "0.0.6",
  type: "action",
  props: {
    ...common.props,
    recordId: {
      propDefinition: [
        airtable,
        "recordId",
        ({
          baseId, tableId,
        }) => ({
          baseId: baseId.value,
          tableId: tableId.value,
        }),
      ],
    },
  },
  async run({ $ }) {
    const baseId = this.baseId?.value ?? this.baseId;
    const tableId = this.tableId?.value ?? this.tableId;
    const recordId = this.recordId?.value ?? this.recordId;

    this.airtable.validateRecordID(recordId);
    let response;
    try {
      response = await this.airtable.deleteRecord({
        baseId,
        tableId,
        recordId,
      });
    } catch (err) {
      this.airtable.throwFormattedError(err);
    }

    $.export("$summary", `Deleted record "${this.recordId?.label || recordId}" from ${this.baseId?.label || baseId}: [${this.tableId?.label || tableId}](https://airtable.com/${baseId}/${tableId})`);
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Airtable (OAuth)airtableappThis component uses the Airtable (OAuth) app.
BasebaseIdstringSelect a value from the drop down menu.
TabletableIdstringSelect a value from the drop down menu.
Record IDrecordIdstringSelect a value from the drop down menu.

Action Authentication

Airtable (OAuth) uses OAuth authentication. When you connect your Airtable (OAuth) account, Pipedream will open a popup window where you can sign into Airtable (OAuth) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Airtable (OAuth) API.

Pipedream requests the following authorization scopes when you connect your account:

data.records:readdata.records:writedata.recordComments:readdata.recordComments:writeschema.bases:readschema.bases:writewebhook:manageuser.email:read

About Airtable (OAuth)

Airtable is a low-code platform to build next-gen apps. Move beyond rigid tools, operationalize your critical data, and reimagine workflows with AI.

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