Create Video Conference with SignalWire API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Create Video Conference with the SignalWire API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and SignalWire action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Create Video Conference action
1. Connect your SignalWire account
2. Configure Name
3. Configure Display Name
4. Optional- Configure Join From
5. Optional- Configure Join Until
6. Optional- Select a Quality
7. Optional- Select a Layout
8. Optional- Select a Size
9. Optional- Configure Record On Start
10. Optional- Configure Enable Room Previews
11. Optional- Configure Enable Chat
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Video Conference on SignalWire

Description:Creates a video conference on SignalWire. [See the documentation](https://developer.signalwire.com/rest/create-a-video-conference)

Version:0.0.1

Key:signalwire-create-video-conference

View on GitHub

SignalWire Overview#

The SignalWire API provides powerful communication capabilities, allowing developers to send and receive text messages, make voice calls, and manage telephony features programmatically. On Pipedream, you can leverage these functionalities to create serverless workflows that integrate with numerous apps and services. With Pipedream's easy-to-use interface and robust connectivity options, you can build automated processes that trigger from various events and perform actions using SignalWire without managing infrastructure.

Action Code#

import signalwire from "../../signalwire.app.mjs";

export default {
  key: "signalwire-create-video-conference",
  name: "Create Video Conference",
  description: "Creates a video conference on SignalWire. [See the documentation](https://developer.signalwire.com/rest/create-a-video-conference)",
  version: "0.0.1",
  type: "action",
  props: {
    signalwire,
    name: {
      propDefinition: [
        signalwire,
        "name",
      ],
    },
    displayName: {
      propDefinition: [
        signalwire,
        "displayName",
      ],
    },
    joinFrom: {
      propDefinition: [
        signalwire,
        "joinFrom",
      ],
    },
    joinUntil: {
      propDefinition: [
        signalwire,
        "joinUntil",
      ],
    },
    quality: {
      propDefinition: [
        signalwire,
        "quality",
      ],
    },
    layout: {
      propDefinition: [
        signalwire,
        "layout",
      ],
    },
    size: {
      propDefinition: [
        signalwire,
        "size",
      ],
    },
    recordOnStart: {
      propDefinition: [
        signalwire,
        "recordOnStart",
      ],
    },
    enableRoomPreviews: {
      propDefinition: [
        signalwire,
        "enableRoomPreviews",
      ],
    },
    enableChat: {
      propDefinition: [
        signalwire,
        "enableChat",
      ],
    },
  },
  async run({ $ }) {
    const response = await this.signalwire.createVideoConference({
      data: {
        name: this.name,
        display_name: this.displayName,
        join_from: this.joinFrom,
        join_until: this.joinUntil,
        quality: this.quality,
        layout: this.layout,
        size: this.size,
        record_on_start: this.recordOnStart,
        enable_room_previews: this.enableRoomPreviews,
        enable_chat: this.enableChat,
      },
      $,
    });
    $.export("$summary", `Successfully created video conference: ${this.name}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
SignalWire	`signalwire`	`app`	This component uses the SignalWire app.
Name	`name`	`string`	A named unique identifier for the room. Allowed characters: A-Za-z0-9_-. Maximum of 100 characters.
Display Name	`displayName`	`string`	Display name of the video conference. Maximum of 200 characters.
Join From	`joinFrom`	`string`	Conference does not accept new participants before this time. Expects RFC 3339 datetime: 2022-01-01T23:59:60Z.
Join Until	`joinUntil`	`string`	Conference stops accepting new participants at this time, but keeps running until all participants leave. Expects RFC 3339 datetime: 2022-01-01T23:59:60Z.
Quality	`quality`	`string`	Select a value from the drop down menu:`720p1080p`
Layout	`layout`	`string`	Select a value from the drop down menu:`grid-responsivehighlight-1-responsivescreen-sharescreen-share-2full-screen`
Size	`size`	`string`	Select a value from the drop down menu:`smallmediumlarge`
Record On Start	`recordOnStart`	`boolean`	Specifies whether to start recording a Conference Session when one is started for this Conference
Enable Room Previews	`enableRoomPreviews`	`boolean`	Whether a video with a preview of the content of the conference is to be generated.
Enable Chat	`enableChat`	`boolean`	Enables group chat for all participants of the room.

Create Video Conference with SignalWire API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for SignalWire, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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