Create Ticket with Zendesk API on New User Created from SkillzRun API

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New User Created from the SkillzRun API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a SkillzRun trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New User Created trigger
1. Connect your SkillzRun account
2. Configure timer
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New User Created on SkillzRun

Description:Emit new event when a new user has been created in SkillzRun. [See the documentation](https://api.skillzrun.com/external/api/swagger/static/index.html#/users/get_external_api_users_)

Version:0.0.1

Key:skillzrun-new-user-created

View on GitHub

SkillzRun Overview#

SkillzRun API provides robust features for managing online courses, student interactions, and educational content delivery. This API enables developers to automate educational workflows, integrate e-learning systems, and enhance student engagement through customized interactions. By integrating SkillzRun with Pipedream, users can automate processes like enrollment notifications, course updates, and dynamic content delivery, reducing manual effort and increasing operational efficiency.

Trigger Code#

import skillzrun from "../../skillzrun.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";
import constants from "../../common/constants.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "skillzrun-new-user-created",
  name: "New User Created",
  description: "Emit new event when a new user has been created in SkillzRun. [See the documentation](https://api.skillzrun.com/external/api/swagger/static/index.html#/users/get_external_api_users_)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    skillzrun,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  hooks: {
    async deploy() {
      await this.processEvent(25);
    },
  },
  methods: {
    _getLastTs() {
      return this.db.get("lastTs") || 0;
    },
    _setLastTs(lastTs) {
      this.db.set("lastTs", lastTs);
    },
    emitEvent(user) {
      const meta = this.generateMeta(user);
      this.$emit(user, meta);
    },
    generateMeta(user) {
      return {
        id: user.id,
        summary: `New user created: ${user.name}`,
        ts: user.createdAt,
      };
    },
    async processEvent(max) {
      const lastTs = this._getLastTs();
      const limit = constants.DEFAULT_LIMIT;
      const params = {
        sort: "createdAt",
        order: "DESC",
        start: 0,
        end: limit,
      };
      let total, done, count = 0;
      const users = [];
      do {
        const { items } = await this.skillzrun.listUsers({
          params,
        });
        for (const user of items) {
          if (user.createdAt >= lastTs) {
            users.push(user);
            count++;
            if (max && count >= max) {
              done = true;
              break;
            }
          } else {
            done = true;
            break;
          }
        }
        total = items?.length;
        params.start += limit;
        params.end += limit;
      } while (total === limit && !done);

      this._setLastTs(users[0].createdAt);
      users.reverse().forEach((user) => this.emitEvent(user));
    },
  },
  async run() {
    await this.processEvent();
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SkillzRun	`skillzrun`	`app`	This component uses the SkillzRun app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

SkillzRun uses API keys for authentication. When you connect your SkillzRun account, Pipedream securely stores the keys so you can easily authenticate to SkillzRun APIs in both code and no-code steps.

About SkillzRun#

Generate your own mobile learning with LMS SkillzRun!

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

Create Ticket with Zendesk API on New User Created from SkillzRun API

Pipedream makes it easy to connect APIs for Zendesk, SkillzRun and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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