Create Ticket with Zendesk API on New File Uploaded from DigitalOcean Spaces API

Pipedream makes it easy to connect APIs for Zendesk, DigitalOcean Spaces and 2,400+ other apps remarkably fast.

Trigger workflow on

New File Uploaded from the DigitalOcean Spaces API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a DigitalOcean Spaces trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New File Uploaded trigger
1. Configure timer
2. Connect your DigitalOcean Spaces account
3. Select a S3 Bucket Name
4. Optional- Configure Prefix
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New File Uploaded on DigitalOcean Spaces

Description:Emit new event when a file is uploaded to a DigitalOcean Spaces bucket

Version:0.0.2

Key:digitalocean_spaces-file-uploaded

View on GitHub

DigitalOcean Spaces Overview#

DigitalOcean Spaces API permits you to manage object storage, allowing for the storage and serving of massive amounts of data. This API is great for backing up, archiving, and providing public access to data or assets. On Pipedream, you can use this API to automate file operations like uploads, downloads, and deletions, as well as manage permissions and metadata. You can integrate it with other services for end-to-end workflow automation.

Trigger Code#

import base from "../common/base.mjs";

export default {
  ...base,
  key: "digitalocean_spaces-file-uploaded",
  name: "New File Uploaded",
  description: "Emit new event when a file is uploaded to a DigitalOcean Spaces bucket",
  version: "0.0.2",
  type: "source",
  methods: {
    ...base.methods,
    updateFileList(listedFiles) {
      const currentList = this.getFileList();
      this.setFileList(listedFiles.map(this.getKeyTimestamp));
      return listedFiles.filter((file) => !currentList.includes(this.getKeyTimestamp(file)));
    },
    emitEvents(files) {
      files.forEach((file) => this.$emit(file, {
        id: this.getKeyTimestamp(file),
        summary: `New file uploaded: ${file.Key}`,
        ts: file.LastModified,
      }));
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
DigitalOcean Spaces	`aws`	`app`	This component uses the DigitalOcean Spaces app.
S3 Bucket Name	`bucket`	`string`	Select a value from the drop down menu.
Prefix	`prefix`	`string`	Limits the response to keys that begin with the specified prefix

Trigger Authentication#

DigitalOcean Spaces uses API keys for authentication. When you connect your DigitalOcean Spaces account, Pipedream securely stores the keys so you can easily authenticate to DigitalOcean Spaces APIs in both code and no-code steps.

To retrieve your Access Keys,

Navigate to your DigitalOcean Spaces account and sign in
Go to “API”
Scroll down to “Spaces access keys”

To see available regions for Spaces, go to Other product availability table within the Digital Ocean's Regional Availability Matrix.

About DigitalOcean Spaces#

Highly scalable and affordable object storage.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

More Ways to Connect Zendesk + DigitalOcean Spaces#

Other Popular Integrations#

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Create Ticket with Zendesk API on New File Uploaded from DigitalOcean Spaces API

Pipedream makes it easy to connect APIs for Zendesk, DigitalOcean Spaces and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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