Create Ticket with Zendesk API on New File from Dropbox API

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Trigger workflow on

New File from the Dropbox API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Dropbox trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New File trigger
1. Connect your Dropbox account
2. Select a Path
3. Configure Recursive
4. Configure dropboxApphook
5. Configure Include Media Info
6. Configure Include Link
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New File on Dropbox

Description:Emit new event when a new file is added to your account or a specific folder. Make sure the number of files/folders in the watched folder does not exceed 4000.

Version:0.0.18

Key:dropbox-new-file

View on GitHub

Dropbox Overview#

The Dropbox API on Pipedream enables you to automate file and folder operations, streamlining workflows that involve storing, syncing, and sharing content. With this API, you can programmatically manage files, set up event-driven triggers based on changes within Dropbox, and leverage Pipedream's capabilities to connect with hundreds of other apps for extended automation scenarios. It's ideal for building custom file management solutions, archiving systems, or collaborative content workflows without writing extensive code.

Trigger Code#

import common from "../common/common.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  dedupe: "unique",
  type: "source",
  key: "dropbox-new-file",
  name: "New File",
  version: "0.0.18",
  description: "Emit new event when a new file is added to your account or a specific folder. Make sure the number of files/folders in the watched folder does not exceed 4000.",
  props: {
    ...common.props,
    includeMediaInfo: {
      label: "Include Media Info",
      type: "boolean",
      description: "Emit media info for photos and videos (incurs an additional API call)",
      default: false,
    },
    includeLink: {
      label: "Include Link",
      type: "boolean",
      description: "Emit temporary download link to file (incurs an additional API call)",
      default: false,
    },
  },
  hooks: {
    async activate() {
      await this.getHistoricalEvents([
        "file",
      ]);
      const startTime = new Date();
      const state = await this.dropbox.initState(this);
      this._setLastFileModTime(startTime);
      this._setDropboxState(state);
    },
  },
  methods: {
    ...common.methods,
    _setLastFileModTime(time) {
      this.db.set("last_file_mod_time", time);
    },
    _getLastFileModTime() {
      return this.db.get("last_file_mod_time");
    },
  },
  async run() {
    const lastFileModTime = this._getLastFileModTime();
    const state = this._getDropboxState();
    let currFileModTime = "";
    const {
      ret: updates, state: newState,
    } = await this.dropbox.getUpdates(this, state);
    this._setDropboxState(newState);
    for (let update of updates) {
      let file = {
        ...update,
      };
      if (update[".tag"] !== "file") {
        continue;
      }
      if (update.server_modified > currFileModTime) {
        currFileModTime = update.server_modified;
      }
      const isNewFile = await this.isNewFile(update, lastFileModTime);
      if (!isNewFile) {
        continue;
      }
      if (this.includeMediaInfo) {
        file = await this.getMediaInfo(update);
      }
      if (this.includeLink) {
        file.link = await this.getTemporaryLink(update);
      }
      this.$emit(file, this.getMeta(file.id, file.path_display || file.id));
    }
    if (currFileModTime != "") {
      this._setLastFileModTime(currFileModTime);
    }
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Dropbox	`dropbox`	`app`	This component uses the Dropbox app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Path	`path`	`string`	Select a value from the drop down menu.
Recursive	`recursive`	`boolean`	Also watch sub-directories and their contents.
	`dropboxApphook`	`$.interface.apphook`
Include Media Info	`includeMediaInfo`	`boolean`	Emit media info for photos and videos (incurs an additional API call)
Include Link	`includeLink`	`boolean`	Emit temporary download link to file (incurs an additional API call)

Trigger Authentication#

Dropbox uses OAuth authentication. When you connect your Dropbox account, Pipedream will open a popup window where you can sign into Dropbox and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Dropbox API.

Pipedream requests the following authorization scopes when you connect your account:

About Dropbox#

Dropbox gives you secure access to all your files. Collaborate with friends, family, and coworkers from any device.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

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Create Ticket with Zendesk API on New File from Dropbox API

Pipedream makes it easy to connect APIs for Zendesk, Dropbox and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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