Create Task with Motion API on New Contact Created from Freshdesk API

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Trigger workflow on

New Contact Created from the Freshdesk API

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Create Task with the Motion API

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Getting Started#

This integration creates a workflow with a Freshdesk trigger and Motion action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Contact Created trigger
1. Connect your Freshdesk account
2. Configure timer
Configure the Create Task action
1. Connect your Motion account
2. Select a Workspace Id
3. Optional- Select a Project Id
4. Optional- Configure Due Date
5. Optional- Configure Duration
6. Configure Name
7. Optional- Configure Description
8. Optional- Select a Priority
9. Optional- Select a Assignee Id
10. Optional- Select one or more Labels
11. Optional- Select a Status
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Contact Created on Freshdesk

Description:Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)

Version:0.0.5

Key:freshdesk-new-contact

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact Created",
  description: "Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)",
  version: "0.0.5",
  type: "source",
  props: {
    freshdesk,
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `New Contact: "${contact.name}"`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

About Freshdesk#

Customer support software

Action#

Create Task on Motion

Description:Create a new task. [See the documentation](https://docs.usemotion.com/docs/motion-rest-api/0846d1205f9b3-create-task)

Version:0.0.1

Key:motion-create-task

View on GitHub

Motion Overview#

The Motion API empowers users to streamline project management and productivity tasks. Within Pipedream's environment, you can leverage this API to automate actions based on project updates, task completions, and team collaborations. It's a toolset that sails smoothly with Pipedream's knack for creating swift integrations and workflows, making it possible to connect Motion with other apps to optimize project tracking, notifications, and data synchronization.

Action Code#

import motion from "../../motion.app.mjs";

export default {
  key: "motion-create-task",
  name: "Create Task",
  version: "0.0.1",
  description: "Create a new task. [See the documentation](https://docs.usemotion.com/docs/motion-rest-api/0846d1205f9b3-create-task)",
  type: "action",
  props: {
    motion,
    workspaceId: {
      propDefinition: [
        motion,
        "workspaceId",
      ],
    },
    projectId: {
      propDefinition: [
        motion,
        "projectId",
        ({ workspaceId }) => ({
          workspaceId,
        }),
      ],
      optional: true,
    },
    dueDate: {
      propDefinition: [
        motion,
        "dueDate",
      ],
      optional: true,
    },
    duration: {
      propDefinition: [
        motion,
        "duration",
      ],
      optional: true,
    },
    name: {
      propDefinition: [
        motion,
        "name",
      ],
    },
    description: {
      propDefinition: [
        motion,
        "description",
      ],
      optional: true,
    },
    priority: {
      propDefinition: [
        motion,
        "priority",
      ],
      optional: true,
    },
    assigneeId: {
      propDefinition: [
        motion,
        "assigneeId",
        ({ workspaceId }) => ({
          workspaceId,
        }),
      ],
      optional: true,
    },
    labels: {
      propDefinition: [
        motion,
        "labelId",
        ({ workspaceId }) => ({
          workspaceId,
        }),
      ],
      optional: true,
    },
    status: {
      propDefinition: [
        motion,
        "status",
        ({ workspaceId }) => ({
          workspaceId,
        }),
      ],
      reloadProps: true,
      optional: true,
    },
  },
  async additionalProps() {
    const props = {};
    if (this.status === "Auto-Scheduled") {
      props.startDate = {
        type: "string",
        label: "Auto Scheduled Start Date",
        description: "ISO 8601 Date which is trimmed to the start of the day passed. Default: `2023-06-28T06:00:00.000Z` Example: `2023-06-28`.",
        optional: true,
      };
      props.deadlineType = {
        type: "string",
        label: "Auto Scheduled Deadline Type",
        description: "The type of the deadline.",
        options: [
          "HARD",
          "SOFT",
          "NONE",
        ],
        optional: true,
      };
      props.schedule = {
        type: "string",
        label: "Schedule",
        description: "Schedule the task must adhere to. Schedule MUST be 'Work Hours' if scheduling the task for another user.",
        default: "Work Hours",
        optional: true,
      };
    }
    return props;
  },
  async run({ $ }) {
    const {
      motion,
      status,
      startDate,
      deadlineType,
      duration,
      schedule,
      ...data
    } = this;

    if (status === "Auto-Scheduled") {
      data.autoScheduled = {};
      if (startDate) data.autoScheduled.startDate = startDate;
      if (deadlineType) data.autoScheduled.deadlineType = deadlineType;
      if (schedule) data.autoScheduled.schedule = schedule;
    }

    const response = await motion.createTask({
      $,
      data: {
        ...data,
        duration: parseInt(duration) || duration,
        status,
      },
    });

    $.export("$summary", `The task with Id: ${response.id} was successfully created!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Motion	`motion`	`app`	This component uses the Motion app.
Workspace Id	`workspaceId`	`string`	Select a value from the drop down menu.
Project Id	`projectId`	`string`	Select a value from the drop down menu.
Due Date	`dueDate`	`string`	ISO 8601 Due date on the task. REQUIRED for scheduled tasks Example: `2023-06-28T10:11:14.320-06:00`
Duration	`duration`	`string`	A duration can be one of the following... `NONE`, `REMINDER`, or a integer greater than 0.
Name	`name`	`string`	Name / title of the task.
Description	`description`	`string`	Input as GitHub Flavored Markdown.
Priority	`priority`	`string`	Select a value from the drop down menu:`ASAPHIGHMEDIUMLOW`
Assignee Id	`assigneeId`	`string`	Select a value from the drop down menu.
Labels	`labels`	`string[]`	Select a value from the drop down menu.
Status	`status`	`string`	Select a value from the drop down menu.