← Slack + ServiceNow integrations

Create Table Record with ServiceNow API on New Message In Channels (Instant) from Slack API

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New Message In Channels (Instant) from the Slack API
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Create Table Record with the ServiceNow API
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Getting Started

This integration creates a workflow with a Slack trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Message In Channels (Instant) trigger
    1. Connect your Slack account
    2. Optional- Select one or more Channels
    3. Configure slackApphook
    4. Optional- Configure Resolve Names
    5. Optional- Configure Ignore Bots
  3. Configure the Create Table Record action
    1. Connect your ServiceNow account
    2. Configure table_name
    3. Configure table_record
    4. Optional- Select a api_version
    5. Optional- Select a request_format
    6. Optional- Select a response_format
    7. Optional- Configure x_no_response_body
    8. Optional- Select a sysparm_display_value
    9. Optional- Configure sysparm_exclude_reference_link
    10. Optional- Configure sysparm_fields
    11. Optional- Configure sysparm_input_display_value
    12. Optional- Select a sysparm_view
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, open source components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a new message is posted to one or more channels
Version:1.0.5
Key:slack-new-message-in-channels

Slack Overview

With the Slack API, you can build all sorts of integrations and applications to
make your work life easier. Here are just a few examples:

  • Automate posting updates to your team channel
  • Create a bot to answer common questions
  • Integrate with your existing tools and services
  • Build a custom dashboard to track your team's progress
  • Create a bot to handle scheduling and meeting requests
  • And much more!

Trigger Code

import common from "../common/base.mjs";

export default {
  ...common,
  key: "slack-new-message-in-channels",
  name: "New Message In Channels (Instant)",
  version: "1.0.5",
  description: "Emit new event when a new message is posted to one or more channels",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    conversations: {
      propDefinition: [
        common.props.slack,
        "conversation",
      ],
      type: "string[]",
      label: "Channels",
      description: "Select one or more channels to monitor for new messages.",
      optional: true,
    },
    // eslint-disable-next-line pipedream/props-description,pipedream/props-label
    slackApphook: {
      type: "$.interface.apphook",
      appProp: "slack",
      async eventNames() {
        return this.conversations || [
          "message",
        ];
      },
    },
    resolveNames: {
      propDefinition: [
        common.props.slack,
        "resolveNames",
      ],
    },
    ignoreBot: {
      propDefinition: [
        common.props.slack,
        "ignoreBot",
      ],
    },
  },
  methods: {
    ...common.methods,
    getSummary() {
      return "New message in channel";
    },
    async processEvent(event) {
      if (event.type !== "message") {
        console.log(`Ignoring event with unexpected type "${event.type}"`);
        return;
      }
      if (event.subtype != null && event.subtype != "bot_message" && event.subtype != "file_share") {
        // This source is designed to just emit an event for each new message received.
        // Due to inconsistencies with the shape of message_changed and message_deleted
        // events, we are ignoring them for now. If you want to handle these types of
        // events, feel free to change this code!!
        console.log("Ignoring message with subtype.");
        return;
      }
      if ((this.ignoreBot) && (event.subtype == "bot_message" || event.bot_id)) {
        return;
      }
      if (this.resolveNames) {
        if (event.user) {
          event.user_id = event.user;
          event.user = await this.getUserName(event.user);
        } else if (event.bot_id) {
          event.bot = await this.getBotName(event.bot_id);
        }
        event.channel_id = event.channel;
        event.channel = await this.getConversationName(event.channel);
        if (event.team) {
          event.team_id = event.team;
          event.team = await this.getTeamName(event.team);
        }
      }
      return event;
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
SlackslackappThis component uses the Slack app.
N/AnameCache$.service.dbThis component uses $.service.db to maintain state between component invocations.
Channelsconversationsstring[]Select a value from the drop down menu.
slackApphook$.interface.apphook
Resolve NamesresolveNamesboolean

Instead of returning channel, team, and user as IDs, return their human-readable names.

Ignore BotsignoreBotboolean

Ignore messages from bots

Trigger Authentication

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

bookmarks:writecalls:readcalls:writechannels:historychannels:readchannels:writednd:readdnd:writeemoji:readfiles:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writepins:readpins:writereactions:readreactions:writereminders:readreminders:writeremote_files:readremote_files:sharestars:readstars:writeteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:usercommandsfiles:write:userusers.profile:writeusers.profile:readsearch:read

About Slack

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Action

Description:Inserts one record in the specified table.
Version:0.1.1
Key:servicenow-create-table-record

Action Code

// legacy_hash_id: a_k6irW7
import { axios } from "@pipedream/platform";

export default {
  key: "servicenow-create-table-record",
  name: "Create Table Record",
  description: "Inserts one record in the specified table.",
  version: "0.1.1",
  type: "action",
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    },
    table_name: {
      type: "string",
      description: "The name of the table where the record will be created.",
    },
    table_record: {
      type: "object",
      description: "The table record object. Use name-value pairs for each field of the record.",
    },
    api_version: {
      type: "string",
      description: "API version number. Version numbers identify the endpoint version that a URI accesses. By specifying a version number in your URIs, you can ensure that future updates to the REST API do not negatively impact your integration. Use `lastest` to use the latest REST endpoint for your instance version.",
      optional: true,
      options: [
        "lastest",
        "v1",
        "v2",
      ],
    },
    request_format: {
      type: "string",
      description: "Format of REST request body",
      optional: true,
      options: [
        "application/json",
        "application/xml",
      ],
    },
    response_format: {
      type: "string",
      description: "Format of REST response body.",
      optional: true,
      options: [
        "application/json",
        "application/xml",
      ],
    },
    x_no_response_body: {
      type: "boolean",
      description: "By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.",
      optional: true,
    },
    sysparm_display_value: {
      type: "string",
      description: "Return field display values (true), actual values (false), or both (all) (default: false).",
      optional: true,
      options: [
        "true",
        "false",
        "all",
      ],
    },
    sysparm_exclude_reference_link: {
      type: "boolean",
      description: "Flag that indicates whether to exclude Table API links for reference fields.\n* `true`: Exclude Table API links for reference fields.\n* `false`: Include Table API links for reference fields.",
      optional: true,
    },
    sysparm_fields: {
      type: "string",
      description: "A comma-separated list of fields to return in the response.",
      optional: true,
    },
    sysparm_input_display_value: {
      type: "boolean",
      description: "Flag that indicates whether to set field values using the display value or the actual value.\n* `true`: Treats input values as display values and they are manipulated so they can be stored properly in the database.\n* `false`: Treats input values as actual values and stored them in the database without manipulation.",
      optional: true,
    },
    sysparm_view: {
      type: "string",
      description: "Render the response according to the specified UI view (overridden by sysparm_fields).",
      optional: true,
      options: [
        "desktop",
        "mobile",
        "both",
      ],
    },
  },
  async run({ $ }) {
  // See the API docs: https://docs.servicenow.com/bundle/paris-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html#table-POST

    if (!this.table_name || !this.table_record) {
      throw new Error("Must provide table_name, and table_record parameters.");
    }

    var apiVersion = "";
    if (this.api_version == "v1" || this.api_version == "v2") {
      apiVersion = this.api_version + "/";
    }

    return await axios($, {
      method: "post",
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/${apiVersion}table/${this.table_name}`,
      headers: {
        "Authorization": `Bearer ${this.servicenow.$auth.oauth_access_token}`,
        "Accept": this.request_format || "application/json",
        "Content-Type": this.response_format || "application/json",
        "X-no-response-body": this.x_no_response_body,
      },
      params: {
        sysparm_display_value: this.sysparm_display_value,
        sysparm_exclude_reference_link: this.sysparm_exclude_reference_link,
        sysparm_fields: this.sysparm_fields,
        sysparm_input_display_value: this.sysparm_input_display_value,
        sysparm_view: this.sysparm_view,
      },
      data: this.table_record,
    });
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
ServiceNowservicenowappThis component uses the ServiceNow app.
table_nametable_namestring

The name of the table where the record will be created.

table_recordtable_recordobject

The table record object. Use name-value pairs for each field of the record.

api_versionapi_versionstringSelect a value from the drop down menu:lastestv1v2
request_formatrequest_formatstringSelect a value from the drop down menu:application/jsonapplication/xml
response_formatresponse_formatstringSelect a value from the drop down menu:application/jsonapplication/xml
x_no_response_bodyx_no_response_bodyboolean

By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.

sysparm_display_valuesysparm_display_valuestringSelect a value from the drop down menu:truefalseall
sysparm_exclude_reference_linksysparm_exclude_reference_linkboolean

Flag that indicates whether to exclude Table API links for reference fields.

  • true: Exclude Table API links for reference fields.
  • false: Include Table API links for reference fields.
sysparm_fieldssysparm_fieldsstring

A comma-separated list of fields to return in the response.

sysparm_input_display_valuesysparm_input_display_valueboolean

Flag that indicates whether to set field values using the display value or the actual value.

  • true: Treats input values as display values and they are manipulated so they can be stored properly in the database.
  • false: Treats input values as actual values and stored them in the database without manipulation.
sysparm_viewsysparm_viewstringSelect a value from the drop down menu:desktopmobileboth

Action Authentication

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

About ServiceNow

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