Create Support Ticket with NinjaOne API on New Item in Feed from RSS API

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Trigger workflow on

New Item in Feed from the RSS API

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Create Support Ticket with the NinjaOne API

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Getting Started#

This integration creates a workflow with a RSS trigger and NinjaOne action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item in Feed trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URL
4. Configure Published After
Configure the Create Support Ticket action
1. Connect your NinjaOne account
2. Select a Client ID
3. Select a Ticket Form ID
4. Optional- Select a Organization ID
5. Optional- Select a Location ID
6. Optional- Select a Device ID
7. Configure Subject
8. Configure Public Description
9. Optional- Configure Description Body
10. Optional- Configure Description HTML
11. Optional- Configure Time Tracked
12. Optional- Configure Duplicate In Incidents
13. Select a Status
14. Optional- Select a Type
15. Optional- Configure CC
16. Optional- Select a Assigned App User ID
17. Optional- Select a Severity
18. Optional- Select a Priority
19. Optional- Select one or more Tags
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item in Feed on RSS

Description:Emit new items from an RSS feed

Version:1.2.7

Key:rss-new-item-in-feed

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import { defineSource } from "@pipedream/types";
import rss from "../../app/rss.app.mjs";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-in-feed",
    name: "New Item in Feed",
    description: "Emit new items from an RSS feed",
    version: "1.2.7",
    type: "source",
    dedupe: "unique",
    props: {
        ...rssCommon.props,
        url: {
            propDefinition: [
                rss,
                "url",
            ],
        },
        publishedAfter: {
            type: "string",
            label: "Published After",
            description: "Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`",
            default: new Date(Date.now() - 24 * 60 * 60 * 1000).toISOString(), // default to one day ago
        },
    },
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            await this.rss.fetchAndParseFeed(this.url);
        },
    },
    methods: {
        ...rssCommon.methods,
        generateMeta: function (item) {
            return {
                id: this.rss.itemKey(item),
                summary: item.title,
                ts: Date.now(),
            };
        },
    },
    async run() {
        const items = await this.rss.fetchAndParseFeed(this.url);
        for (const item of items.reverse()) {
            const publishedAfter = +new Date(this.publishedAfter);
            const ts = this.rss.itemTs(item);
            if (Number.isNaN(publishedAfter) || publishedAfter > ts) {
                continue;
            }
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        }
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URL	`url`	`string`	Enter the URL for any public RSS feed
Published After	`publishedAfter`	`string`	Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Create Support Ticket on NinjaOne

Description:Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)

Version:0.0.1

Key:ninjaone-create-ticket

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  PRIORITY_OPTIONS,
  SEVERITY_OPTIONS,
  TYPE_OPTIONS,
} from "../../common/constants.mjs";
import {
  normalCase,
  parseObject,
} from "../../common/utils.mjs";
import ninjaone from "../../ninjaone.app.mjs";

export default {
  key: "ninjaone-create-ticket",
  name: "Create Support Ticket",
  description: "Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)",
  version: "0.0.1",
  type: "action",
  props: {
    ninjaone,
    clientId: {
      propDefinition: [
        ninjaone,
        "clientId",
      ],
    },
    ticketFormId: {
      propDefinition: [
        ninjaone,
        "ticketFormId",
      ],
    },
    organizationId: {
      propDefinition: [
        ninjaone,
        "organizationId",
      ],
      optional: true,
    },
    locationId: {
      propDefinition: [
        ninjaone,
        "locationId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    nodeId: {
      propDefinition: [
        ninjaone,
        "deviceId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "The subject of the ticket",
    },
    descriptionPublic: {
      type: "boolean",
      label: "Public Description",
      description: "Whether the ticket's description is public or not",
    },
    descriptionBody: {
      type: "string",
      label: "Description Body",
      description: "The description of the ticket",
      optional: true,
    },
    descriptionHTML: {
      type: "string",
      label: "Description HTML",
      description: "The description HTML of the ticket",
      optional: true,
    },
    descriptiontimeTracked: {
      type: "integer",
      label: "Time Tracked",
      description: "Time in seconds",
      optional: true,
    },
    descriptionDuplicateInIncidents: {
      type: "boolean",
      label: "Duplicate In Incidents",
      description: "Whether the ticket will duplicate in the same incident",
      optional: true,
    },
    status: {
      propDefinition: [
        ninjaone,
        "status",
      ],
    },
    type: {
      type: "string",
      label: "Type",
      description: "The type of the ticket",
      options: TYPE_OPTIONS,
      optional: true,
    },
    cc: {
      type: "string[]",
      label: "CC",
      description: "A list of emails to be copied in the notification email",
      optional: true,
    },
    assignedAppUserId: {
      propDefinition: [
        ninjaone,
        "assignedAppUserId",
      ],
      optional: true,
    },
    severity: {
      type: "string",
      label: "Severity",
      description: "The severity's level of the ticket",
      options: SEVERITY_OPTIONS,
      optional: true,
    },
    priority: {
      type: "string",
      label: "Priority",
      description: "The priority's level of the ticket",
      options: PRIORITY_OPTIONS,
      optional: true,
    },
    tags: {
      propDefinition: [
        ninjaone,
        "tags",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    try {
      const {
        ninjaone,
        descriptionPublic,
        descriptionBody,
        descriptionHTML,
        descriptiontimeTracked,
        descriptionDuplicateInIncidents,
        cc,
        tags,
        ...data
      } = this;

      const response = await ninjaone.createSupportTicket({
        $,
        data: {
          ...data,
          description: {
            public: descriptionPublic,
            body: descriptionBody,
            htmlBody: descriptionHTML,
            timeTracked: descriptiontimeTracked,
            duplicateInIncidents: descriptionDuplicateInIncidents,
          },
          cc: {
            emails: parseObject(cc),
          },
          tags: parseObject(tags),
        },
      });

      $.export("$summary", `Ticket created successfully with ID: ${response.id}`);
      return response;
    } catch ({ response }) {
      throw new ConfigurationError(normalCase(response.data.resultCode) || response.data);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
NinjaOne	`ninjaone`	`app`	This component uses the NinjaOne app.
Client ID	`clientId`	`string`	Select a value from the drop down menu.
Ticket Form ID	`ticketFormId`	`string`	Select a value from the drop down menu.
Organization ID	`organizationId`	`string`	Select a value from the drop down menu.
Location ID	`locationId`	`string`	Select a value from the drop down menu.
Device ID	`nodeId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The subject of the ticket
Public Description	`descriptionPublic`	`boolean`	Whether the ticket's description is public or not
Description Body	`descriptionBody`	`string`	The description of the ticket
Description HTML	`descriptionHTML`	`string`	The description HTML of the ticket
Time Tracked	`descriptiontimeTracked`	`integer`	Time in seconds
Duplicate In Incidents	`descriptionDuplicateInIncidents`	`boolean`	Whether the ticket will duplicate in the same incident
Status	`status`	`string`	Select a value from the drop down menu.
Type	`type`	`string`	Select a value from the drop down menu:`PROBLEMQUESTIONINCIDENTTASK`
CC	`cc`	`string[]`	A list of emails to be copied in the notification email
Assigned App User ID	`assignedAppUserId`	`string`	Select a value from the drop down menu.
Severity	`severity`	`string`	Select a value from the drop down menu:`NONEMINORMODERATEMAJORCRITICAL`
Priority	`priority`	`string`	Select a value from the drop down menu:`NONELOWMEDIUMHIGH`
Tags	`tags`	`string[]`	Select a value from the drop down menu.

Action Authentication#

NinjaOne uses OAuth authentication. When you connect your NinjaOne account, Pipedream will open a popup window where you can sign into NinjaOne and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any NinjaOne API.

Pipedream requests the following authorization scopes when you connect your account:

monitoringmanagementcontroloffline_access