Create Order with Printful (OAuth) API on Ticket Updated (Instant) from Zendesk API

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Ticket Updated (Instant) from the Zendesk API

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Create Order with the Printful (OAuth) API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Printful (OAuth) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Updated (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Order action
1. Connect your Printful (OAuth) account
2. Optional- Configure External ID
3. Configure Recipient Name
4. Optional- Configure Recipient Company Name
5. Configure Address 1
6. Optional- Configure Address 2
7. Configure City
8. Configure State Code
9. Configure Country Code
10. Configure ZIP/Postal Code
11. Optional- Configure Phone
12. Optional- Configure Email
13. Optional- Configure Gift Subject
14. Optional- Configure Gift Message
15. Configure Items
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Updated (Instant) on Zendesk

Description:Emit new event when a ticket has been updated

Version:0.2.2

Key:zendesk-ticket-updated

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Updated (Instant)",
  key: "zendesk-ticket-updated",
  type: "source",
  description: "Emit new event when a ticket has been updated",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Updated Webhook";
    },
    getTriggerTitle() {
      return "Ticket Updated Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Order on Printful (OAuth)

Description:Creates an order. [See docs here](https://developers.printful.com/docs/#operation/createOrder)

Version:0.0.1

Key:printful_oauth-create-order

View on GitHub

Printful (OAuth) Overview#

The Printful (OAuth) API on Pipedream allows you to automate and integrate Printful's on-demand printing and warehousing services into your custom workflows. From syncing e-commerce orders to generating custom notifications on order status updates, you can tailor the Printful API to fit seamlessly into your business processes. This integration is ideal for e-commerce businesses looking to streamline their operations, especially for those who want to synchronize their storefronts with Printful's production pipeline without extensive manual oversight.

Action Code#

import printful_oauth from "../../printful_oauth.app.mjs";

export default {
  name: "Create Order",
  version: "0.0.1",
  key: "printful_oauth-create-order",
  description: "Creates an order. [See docs here](https://developers.printful.com/docs/#operation/createOrder)",
  type: "action",
  props: {
    printful_oauth,
    externalId: {
      label: "External ID",
      description: "Order ID from the external system",
      type: "string",
      optional: true,
    },
    recipientName: {
      label: "Recipient Name",
      description: "The recipient full name",
      type: "string",
    },
    recipientCompanyName: {
      label: "Recipient Company Name",
      description: "The recipient company name",
      type: "string",
      optional: true,
    },
    address1: {
      label: "Address 1",
      description: "The address 1",
      type: "string",
    },
    address2: {
      label: "Address 2",
      description: "The address 2",
      type: "string",
      optional: true,
    },
    city: {
      label: "City",
      description: "The city",
      type: "string",
    },
    stateCode: {
      label: "State Code",
      description: "The state code. E.g. `SC`",
      type: "string",
    },
    countryCode: {
      label: "Country Code",
      description: "The country code. E.g. `BR`",
      type: "string",
      reloadProps: true,
    },
    zip: {
      label: "ZIP/Postal Code",
      description: "The ZIP/postal code. E.g. `89221525`",
      type: "string",
      reloadProps: true,
    },
    phone: {
      label: "Phone",
      description: "The phone number",
      type: "string",
      optional: true,
    },
    email: {
      label: "Email",
      description: "The email",
      type: "string",
      optional: true,
    },
    giftSubject: {
      label: "Gift Subject",
      description: "Gift message title",
      type: "string",
      optional: true,
    },
    giftMessage: {
      label: "Gift Message",
      description: "Gift message text",
      type: "string",
      optional: true,
    },
    items: {
      label: "Items",
      description: "Array of items in the order. E.g. `[ { \"id\": 1, \"variant_id\": 2, \"quantity\": 3, \"price\": \"13.60\", \"retail_price\": \"9.90\", \"name\": \"Beauty Poster\", \"product\": { \"product_id\": 301, \"variant_id\": 500, \"name\": \"Red T-Shirt\" } } ]`",
      type: "string",
    },
  },
  additionalProps() {
    const additionalProps = {
      taxNumber: {
        label: "Tax Number",
        description: "TAX number (`optional`, but in case of Brazil country this field becomes `required` and will be used as CPF/CNPJ number)",
        type: "string",
        optional: true,
      },
    };

    if (this.countryCode === "BR") {
      additionalProps.taxNumber.optional = false;
    }

    return additionalProps;
  },
  async run({ $ }) {
    const parsedItems = typeof this.items === "string" ?
      JSON.parse(this.items)
      : this.items;

    const response = await this.printful_oauth.createOrder({
      $,
      data: {
        external_id: this.externalId,
        shipping: "STANDARD",
        recipient: {
          name: this.recipientName,
          company: this.recipientCompanyName,
          address1: this.address1,
          address2: this.address2,
          city: this.city,
          state_code: this.stateCode,
          country_code: this.countryCode,
          zip: this.zip,
          phone: this.phone,
          email: this.email,
          tax_number: this.taxNumber,
        },
        gift: {
          subject: this.giftSubject,
          message: this.giftMessage,
        },
        items: parsedItems,
      },
    });

    if (response) {
      $.export("$summary", `Successfully created order with id ${response.id}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Printful (OAuth)	`printful_oauth`	`app`	This component uses the Printful (OAuth) app.
External ID	`externalId`	`string`	Order ID from the external system
Recipient Name	`recipientName`	`string`	The recipient full name
Recipient Company Name	`recipientCompanyName`	`string`	The recipient company name
Address 1	`address1`	`string`	The address 1
Address 2	`address2`	`string`	The address 2
City	`city`	`string`	The city
State Code	`stateCode`	`string`	The state code. E.g. `SC`
Country Code	`countryCode`	`string`	The country code. E.g. `BR`
ZIP/Postal Code	`zip`	`string`	The ZIP/postal code. E.g. `89221525`
Phone	`phone`	`string`	The phone number
Email	`email`	`string`	The email
Gift Subject	`giftSubject`	`string`	Gift message title
Gift Message	`giftMessage`	`string`	Gift message text
Items	`items`	`string`	Array of items in the order. E.g. `[ { "id": 1, "variant_id": 2, "quantity": 3, "price": "13.60", "retail_price": "9.90", "name": "Beauty Poster", "product": { "product_id": 301, "variant_id": 500, "name": "Red T-Shirt" } } ]`

Action Authentication#

Printful (OAuth) uses OAuth authentication. When you connect your Printful (OAuth) account, Pipedream will open a popup window where you can sign into Printful (OAuth) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Printful (OAuth) API.

Pipedream requests the following authorization scopes when you connect your account:

ordersstores_listsync_productsfile_librarywebhooks