Create Note with Cloze API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Note with the Cloze API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Cloze action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Note action
1. Connect your Cloze account
2. Configure Unique ID
3. Configure Source
4. Optional- Configure Date
5. Optional- Configure From
6. Optional- Configure Subject
7. Configure Body
8. Optional- Configure Additional Data
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Note on Cloze

Description:Creates a note in Cloze. [See the documentation](https://api.cloze.com/api-docs/#!/Content/post_v1_createcontent).

Version:0.0.1

Key:cloze-create-note

View on GitHub

Cloze Overview#

The Cloze API enables you to access and manage your Cloze CRM data programmatically. In Pipedream, you can create powerful, serverless workflows that react to events or run on schedules to automate tasks involving Cloze data. You could synchronize contacts, track communication history, or trigger actions based on updates in Cloze. By leveraging Pipedream's capacity to connect to a myriad of services, you can create multi-step workflows that involve other apps to streamline your business processes and harness the full potential of CRM automation.

Action Code#

import app from "../../cloze.app.mjs";

export default {
  key: "cloze-create-note",
  name: "Create Note",
  description: "Creates a note in Cloze. [See the documentation](https://api.cloze.com/api-docs/#!/Content/post_v1_createcontent).",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    uniqueId: {
      type: "string",
      label: "Unique ID",
      description: "A unique identifier for this content record. This will often be the unique Id in an external system so that updates can be matched up with the record in Cloze.",
    },
    source: {
      type: "string",
      label: "Source",
      description: "The source that this content record originally came from (Eg. `todoist.com`). Must be a valid domain.",
    },
    date: {
      type: "string",
      label: "Date",
      description: "When the content should show up in the timeline. Can be a string or a UTC timestamp in ms since the epoch. Eg. `2021-01-01` or `1609459200000`.",
      optional: true,
    },
    from: {
      type: "string",
      label: "From",
      description: "From address for this content record (the address of the person created the record). This can be an email address, phone number, social handle or app link (Eg. `na16.salesforce.com:006j000000Pkp1d`)",
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the communication record.",
      optional: true,
    },
    body: {
      type: "string",
      label: "Body",
      description: "Body text of the communication record.",
    },
    additionalData: {
      type: "object",
      label: "Additional Data",
      description: "Additional details for the note in JSON format. [See the documentation](https://api.cloze.com/api-docs/#!/Content/post_v1_createcontent).",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      app,
      uniqueId,
      date,
      from,
      source,
      subject,
      body,
      additionalData,
    } = this;

    const response = await app.addContentRecord({
      $,
      data: {
        uniqueid: uniqueId,
        date,
        style: "note",
        from,
        source,
        subject,
        body,
        ...additionalData,
      },
    });

    $.export("$summary", "Successfully created note.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Cloze	`app`	`app`	This component uses the Cloze app.
Unique ID	`uniqueId`	`string`	A unique identifier for this content record. This will often be the unique Id in an external system so that updates can be matched up with the record in Cloze.
Source	`source`	`string`	The source that this content record originally came from (Eg. `todoist.com`). Must be a valid domain.
Date	`date`	`string`	When the content should show up in the timeline. Can be a string or a UTC timestamp in ms since the epoch. Eg. `2021-01-01` or `1609459200000`.
From	`from`	`string`	From address for this content record (the address of the person created the record). This can be an email address, phone number, social handle or app link (Eg. `na16.salesforce.com:006j000000Pkp1d`)
Subject	`subject`	`string`	Subject of the communication record.
Body	`body`	`string`	Body text of the communication record.
Additional Data	`additionalData`	`object`	Additional details for the note in JSON format. See the documentation.

Action Authentication#

Cloze uses OAuth authentication. When you connect your Cloze account, Pipedream will open a popup window where you can sign into Cloze and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Cloze API.

Pipedream requests the following authorization scopes when you connect your account:

About Cloze#

Cloze automatically keeps track of your email, phone calls, text messages, meetings, documents, Evernote, LinkedIn, Facebook, and Twitter.

More Ways to Connect Cloze + Zendesk#

Other Popular Integrations#

Create Note with Cloze API on New Ticket (Instant) from Zendesk API

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Create Note with Cloze API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Cloze, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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