Create Issue Comment with GitHub API on New Ticket from Freshdesk API

Pipedream makes it easy to connect APIs for GitHub, Freshdesk and 2,000+ other apps remarkably fast.

Trigger workflow on

New Ticket from the Freshdesk API

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Create Issue Comment with the GitHub API

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Getting Started#

This integration creates a workflow with a Freshdesk trigger and GitHub action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your Freshdesk account
2. Configure Polling interval
Configure the Create Issue Comment action
1. Connect your GitHub account
2. Select a Repository
3. Select a Issue Number
4. Configure Body
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on Freshdesk

Description:Emit new notifications when a new ticket is created

Version:0.0.2

Key:freshdesk-new-ticket

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new notifications when a new ticket is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const tickets = await this.freshdesk.filterTickets({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const ticket of tickets) {
      data.push(ticket);
    }
    data && data.reverse().forEach((ticket) => {
      this.freshdesk.setLastDateChecked(this.db, ticket.created_at);
      if (moment(ticket.created_at).isAfter(lastDateChecked)) {
        this.$emit(ticket,
          {
            id: ticket.id,
            summary: `Ticket number: ${ticket.id}`,
            ts: Date.parse(ticket.created_at),
          });
      }
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll Harvest API on this schedule
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk#

Customer support software

Action#

Create Issue Comment on GitHub

Description:Create a new comment in a issue. [See docs here](https://docs.github.com/en/rest/issues/comments#create-an-issue-comment)

Version:0.0.15

Key:github-create-issue-comment

View on GitHub

Action Code#

import github from "../../github.app.mjs";

export default {
  key: "github-create-issue-comment",
  name: "Create Issue Comment",
  description: "Create a new comment in a issue. [See docs here](https://docs.github.com/en/rest/issues/comments#create-an-issue-comment)",
  version: "0.0.15",
  type: "action",
  props: {
    github,
    repoFullname: {
      propDefinition: [
        github,
        "repoFullname",
      ],
    },
    issueNumber: {
      label: "Issue Number",
      description: "The number that identifies the issue.",
      type: "integer",
      propDefinition: [
        github,
        "issueNumber",
        (c) => ({
          repoFullname: c.repoFullname,
        }),
      ],
    },
    body: {
      label: "Body",
      description: "The contents of the comment",
      type: "string",
    },
  },
  async run({ $ }) {
    const response = await this.github.createIssueComment({
      repoFullname: this.repoFullname,
      issueNumber: this.issueNumber,
      data: {
        body: this.body,
      },
    });

    $.export("$summary", "Successfully commented in the issue.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
GitHub	`github`	`app`	This component uses the GitHub app.
Repository	`repoFullname`	`string`	Select a value from the drop down menu.
Issue Number	`issueNumber`	`integer`	Select a value from the drop down menu.
Body	`body`	`string`	The contents of the comment

Action Authentication#

GitHub uses OAuth authentication. When you connect your GitHub account, Pipedream will open a popup window where you can sign into GitHub and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any GitHub API.

Pipedream requests the following authorization scopes when you connect your account:

repoadmin:orgadmin:public_keyadmin:org_hookgistprojectnotificationsuserwrite:discussionwrite:packagesread:packagesadmin:repo_hook

About GitHub#

Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.

More Ways to Connect GitHub + Freshdesk#

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Pipedream makes it easy to connect APIs for GitHub, Freshdesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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