Create Contact with PostGrid Print & Mail API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for PostGrid Print & Mail, Zendesk and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket (Instant) from the Zendesk API

Next, do this

Create Contact with the PostGrid Print & Mail API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zendesk trigger and PostGrid Print & Mail action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Contact action
1. Connect your PostGrid Print & Mail account
2. Configure First Name
3. Optional- Configure Last Name
4. Optional- Configure Company Name
5. Configure Address Line 1
6. Optional- Configure Address Line 2
7. Optional- Configure City
8. Optional- Configure Province or State
9. Optional- Configure Email
10. Optional- Configure Phone Number
11. Optional- Configure Job Title
12. Optional- Configure Postal or Zip
13. Optional- Configure Country Code
14. Optional- Configure Description
15. Optional- Configure Skip Verification
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Contact on PostGrid Print & Mail

Description:Create a new contact in PostGrid. [See the documentation](https://docs.postgrid.com/#3ac81e66-c5be-4bb6-93c1-fd8a6f0a24b3)

Version:0.0.1

Key:postgrid-create-contact

View on GitHub

PostGrid Print & Mail Overview#

The PostGrid Print & Mail API offers seamless print and mail solutions, enabling the automation of sending personalized letters, postcards, checks, and more. With this API, you can systematize direct mail campaigns, transactional mailings, or on-demand dispatch without managing printing infrastructure. In Pipedream, you can harness this capability to interlace PostGrid with an array of other services and triggers, creating workflows that respond to events such as form submissions, scheduled campaigns, or customer actions.

Action Code#

import postgrid from "../../postgrid.app.mjs";

export default {
  key: "postgrid-create-contact",
  name: "Create Contact",
  description: "Create a new contact in PostGrid. [See the documentation](https://docs.postgrid.com/#3ac81e66-c5be-4bb6-93c1-fd8a6f0a24b3)",
  version: "0.0.1",
  type: "action",
  props: {
    postgrid,
    firstName: {
      type: "string",
      label: "First Name",
      description: "The first name of the contact.",
    },
    lastName: {
      type: "string",
      label: "Last Name",
      description: "The last name of the contact.",
      optional: true,
    },
    companyName: {
      type: "string",
      label: "Company Name",
      description: "The contact's company name.",
      optional: true,
    },
    addressLine1: {
      type: "string",
      label: "Address Line 1",
      description: "The contact's first address line.",
    },
    addressLine2: {
      type: "string",
      label: "Address Line 2",
      description: "The contact's second address line.",
      optional: true,
    },
    city: {
      type: "string",
      label: "City",
      description: "The contact's city.",
      optional: true,
    },
    provinceOrState: {
      type: "string",
      label: "Province or State",
      description: "The province or state of the contact.",
      optional: true,
    },
    email: {
      type: "string",
      label: "Email",
      description: "The contact's email.",
      optional: true,
    },
    phoneNumber: {
      type: "string",
      label: "Phone Number",
      description: "The contact's phone number.",
      optional: true,
    },
    jobTitle: {
      type: "string",
      label: "Job Title",
      description: "The contact's job title.",
      optional: true,
    },
    postalOrZip: {
      type: "string",
      label: "Postal or Zip",
      description: "The postal code or ZIP code of the contact.",
      optional: true,
    },
    countryCode: {
      type: "string",
      label: "Country Code",
      description: "The ISO 3611-1 country code of the contact's address. Defaults to CA.",
      default: "CA",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "A description for the contact.",
      optional: true,
    },
    skipVerification: {
      type: "boolean",
      label: "Skip Verification",
      description: "If true, skip address verification and mark the address as failed.",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      postgrid,
      ...data
    } = this;

    const response = await postgrid.createContact({
      data,
      $,
    });

    if (response.id) {
      $.export("$summary", `Successfully created contact with ID ${response.id}.`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
PostGrid Print & Mail	`postgrid`	`app`	This component uses the PostGrid Print & Mail app.
First Name	`firstName`	`string`	The first name of the contact.
Last Name	`lastName`	`string`	The last name of the contact.
Company Name	`companyName`	`string`	The contact's company name.
Address Line 1	`addressLine1`	`string`	The contact's first address line.
Address Line 2	`addressLine2`	`string`	The contact's second address line.
City	`city`	`string`	The contact's city.
Province or State	`provinceOrState`	`string`	The province or state of the contact.
Email	`email`	`string`	The contact's email.
Phone Number	`phoneNumber`	`string`	The contact's phone number.
Job Title	`jobTitle`	`string`	The contact's job title.
Postal or Zip	`postalOrZip`	`string`	The postal code or ZIP code of the contact.
Country Code	`countryCode`	`string`	The ISO 3611-1 country code of the contact's address. Defaults to CA.
Description	`description`	`string`	A description for the contact.
Skip Verification	`skipVerification`	`boolean`	If true, skip address verification and mark the address as failed.

Action Authentication#

PostGrid Print & Mail uses API keys for authentication. When you connect your PostGrid Print & Mail account, Pipedream securely stores the keys so you can easily authenticate to PostGrid Print & Mail APIs in both code and no-code steps.

To retrieve your API Key,