Create Contact Attribute with Piggy API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Contact Attribute with the Piggy API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Piggy action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Contact Attribute action
1. Connect your Piggy account
2. Configure Name
3. Select a Data type
4. Configure Label
5. Configure Descripion
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Contact Attribute on Piggy

Description:Creates a contact attribute. [See the documentation](https://docs.piggy.eu/v3/oauth/contact-attributes#:~:text=Create%20Contact%20Attribute)

Version:0.0.1

Key:piggy-create-contact-attribute

View on GitHub

Piggy Overview#

The Piggy API provides a suite of loyalty and reward services allowing businesses to manage customer loyalty programs, offer discounts, and track customer engagement. With Pipedream, you can harness this powerful API to automate various aspects of your loyalty program. You might sync loyalty data with other business systems, trigger emails or notifications based on customer actions, or generate reports on the effectiveness of your loyalty campaigns.

Action Code#

import app from "../../piggy.app.mjs";
import constants from "../common/constants.mjs";

export default {
  name: "Create Contact Attribute",
  version: "0.0.1",
  key: "piggy-create-contact-attribute",
  description: "Creates a contact attribute. [See the documentation](https://docs.piggy.eu/v3/oauth/contact-attributes#:~:text=Create%20Contact%20Attribute)",
  type: "action",
  props: {
    app,
    name: {
      type: "string",
      label: "Name",
      description: "Name of the attribute",
    },
    dataType: {
      type: "string",
      label: "Data type",
      description: "Type of the attribute",
      options: constants.DATA_TYPES,
    },
    label: {
      type: "string",
      label: "Label",
      description: "Label of the attribute",
    },
    descripion: {
      type: "string",
      label: "Descripion",
      description: "Description of the attribute",
    },
  },
  async run({ $ }) {
    const response = await this.app.createContactAttribute({
      $,
      data: {
        name: this.name,
        data_type: this.dataType,
        label: this.label,
        description: this.description,
      },
    });

    if (response) {
      $.export("$summary", `Successfully created contact attribute with name ${response.data.name}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Piggy	`app`	`app`	This component uses the Piggy app.
Name	`name`	`string`	Name of the attribute
Data type	`dataType`	`string`	Select a value from the drop down menu:`{ "label": "URL", "value": "url" }{ "label": "Text", "value": "text" }{ "label": "Date", "value": "date" }{ "label": "Phone", "value": "phone" }{ "label": "Float", "value": "float" }{ "label": "Color", "value": "color" }{ "label": "Email", "value": "email" }{ "label": "Number", "value": "number" }{ "label": "Select", "value": "select" }{ "label": "Boolean", "value": "boolean" }{ "label": "Rich Text", "value": "rich_text" }{ "label": "Date & Time", "value": "date_time" }{ "label": "Long Text", "value": "long_text" }{ "label": "Date Range", "value": "date_range" }{ "label": "Time Range", "value": "time_range" }{ "label": "Identifier", "value": "identifier" }{ "label": "Birth Date", "value": "birth_date" }{ "label": "File Upload", "value": "file_upload" }{ "label": "Media Upload", "value": "media_upload" }{ "label": "Multi-Select", "value": "multi_select" }{ "label": "License Plate", "value": "license_plate" }`
Label	`label`	`string`	Label of the attribute
Descripion	`descripion`	`string`	Description of the attribute

Create Contact Attribute with Piggy API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Piggy, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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