Create Comment with Airtable API on New Ticket Created from Teamwork Desk API

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Trigger workflow on

New Ticket Created from the Teamwork Desk API

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Create Comment with the Airtable API

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Getting Started#

This integration creates a workflow with a Teamwork Desk trigger and Airtable action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Teamwork Desk account
2. Select one or more Inboxes
Configure the Create Comment action
1. Connect your Airtable account
2. Select a Base
3. Select a Table
4. Select a Record ID
5. Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Teamwork Desk

Description:Emit new event when a new ticket is created.

Version:0.0.1

Key:teamwork_desk-ticket-created

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Trigger Code#

import common from "../common/base.mjs";

export default {
  ...common,
  name: "New Ticket Created",
  key: "teamwork_desk-ticket-created",
  type: "source",
  description: "Emit new event when a new ticket is created.",
  version: "0.0.1",
  methods: {
    ...common.methods,
    getWebhookEvents() {
      return [
        "ticket.created",
      ];
    },
    getMetadata({
      ticket: {
        id, createdAt,
      },
    }) {
      return {
        id: id,
        summary: `A new ticket with id ${id} was successfully created!`,
        ts: createdAt,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Inboxes	`inboxes`	`string[]`	Select a value from the drop down menu.

Trigger Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account:

About Teamwork Desk#

Ticketing system designed to easily manage customer queries, saving you time and money.

Action#

Create Comment on Airtable

Description:Create a new comment on a record. [See the documentation](https://airtable.com/developers/web/api/create-comment)

Version:0.0.6

Key:airtable_oauth-create-comment

View on GitHub

Airtable Overview#

Airtable (OAuth) API on Pipedream allows you to manipulate and leverage your Airtable data in a myriad of powerful ways. Sync data between Airtable and other apps, trigger workflows on updates, or process bulk data operations asynchronously. By using Airtable's structured databases with Pipedream's serverless platform, you can craft custom automation solutions, integrate with other services seamlessly, and streamline complex data processes.

Action Code#

import common from "../common/common.mjs";

export default {
  key: "airtable_oauth-create-comment",
  name: "Create Comment",
  description: "Create a new comment on a record. [See the documentation](https://airtable.com/developers/web/api/create-comment)",
  version: "0.0.6",
  type: "action",
  props: {
    ...common.props,
    recordId: {
      propDefinition: [
        common.props.airtable,
        "recordId",
        ({
          baseId, tableId,
        }) => ({
          baseId: baseId.value,
          tableId: tableId.value,
        }),
      ],
    },
    comment: {
      type: "string",
      label: "Comment",
      description: "The text comment",
    },
  },
  async run({ $ }) {
    const response = await this.airtable.createComment({
      baseId: this.baseId.value,
      tableId: this.tableId.value,
      recordId: this.recordId,
      data: {
        text: this.comment,
      },
      $,
    });

    if (response) {
      $.export("$summary", `Successfully created comment with ID ${response.id}.`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Airtable	`airtable`	`app`	This component uses the Airtable app.
Base	`baseId`	`string`	Select a value from the drop down menu.
Table	`tableId`	`string`	Select a value from the drop down menu.
Record ID	`recordId`	`string`	Select a value from the drop down menu.
Comment	`comment`	`string`	The text comment

Action Authentication#

Airtable uses OAuth authentication. When you connect your Airtable account, Pipedream will open a popup window where you can sign into Airtable and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Airtable API.

Pipedream requests the following authorization scopes when you connect your account:

data.records:readdata.records:writedata.recordComments:readdata.recordComments:writeschema.bases:readschema.bases:writewebhook:manageuser.email:read

Create Comment with Airtable API on New Ticket Created from Teamwork Desk API

Pipedream makes it easy to connect APIs for Airtable, Teamwork Desk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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