← Telegram Bot + Freshdesk integrations

Create a Company with Freshdesk API on New Bot Command Received (Instant) from Telegram Bot API

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New Bot Command Received (Instant) from the Telegram Bot API
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Create a Company with the Freshdesk API
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Getting Started

This integration creates a workflow with a Telegram Bot trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Bot Command Received (Instant) trigger
    1. Connect your Telegram Bot account
    2. Select one or more Commands
  3. Configure the Create a Company action
    1. Connect your Freshdesk account
    2. Configure Name
    3. Optional- Configure Description
    4. Optional- Configure Note
    5. Optional- Configure Industry
    6. Optional- Configure Domains
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event each time a Telegram Bot command is received.
Version:0.0.5
Key:telegram_bot_api-new-bot-command-received

New Bot Command Received (Instant) Overview

Telegram Bots can respond to Slash commands. For instance, you can add a /hi or /help command to your Telegram bot to help users learn how to use your bot.

Trigger Code

import base from "../common/webhooks.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...base,
  key: "telegram_bot_api-new-bot-command-received",
  name: "New Bot Command Received (Instant)",
  description: "Emit new event each time a Telegram Bot command is received.",
  version: "0.0.5",
  type: "source",
  dedupe: "unique",
  props: {
    ...base.props,
    commands: {
      propDefinition: [
        base.props.telegramBotApi,
        "commands",
      ],
    },
  },
  methods: {
    ...base.methods,
    getMeta(event, message) {
      return {
        id: event.update_id,
        summary: message.text,
        ts: new Date(message.edit_date ?? message.date),
      };
    },
    getEventTypes() {
      return [
        "message",
        "edited_message",
      ];
    },
    processEvent(event) {
      const message = event.edited_message ?? event.message;

      if (!message?.text) {
        console.log("Skipping message that isn’t a bot command");

        return;
      }

      const command = message.text.split(" ")[0];

      if (typeof this.commands === "string") {
        this.commands = JSON.parse(this.commands);
      }

      const foundCmd = this.commands.some((cmd) => command.includes(cmd));
      if (!foundCmd) {
        return;
      }

      this.$emit(event, this.getMeta(event, message));
    },
  },
  sampleEmit,
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Telegram BottelegramBotApiappThis component uses the Telegram Bot app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Commandscommandsstring[]Select a value from the drop down menu.

Trigger Authentication

Telegram Bot uses API keys for authentication. When you connect your Telegram Bot account, Pipedream securely stores the keys so you can easily authenticate to Telegram Bot APIs in both code and no-code steps.

To use the Telegram Bot API, you must first create a new bot by chatting with the BotFather.


Telegram Bot how to

After you create your bot, copy the bot token and add it below.

About Telegram Bot

Telegram, is a cloud-based, cross-platform, encrypted instant messaging (IM) service.

Action

Description:Create a company. [See docs here](https://developers.freshdesk.com/api/#companies)
Version:0.0.1
Key:freshdesk-create-company

Freshdesk Overview

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Action Code

import { removeNullEntries } from "../../common/utils.mjs";
import freshdesk from "../../freshdesk.app.mjs";

export default {
  key: "freshdesk-create-company",
  name: "Create a Company",
  description: "Create a company. [See docs here](https://developers.freshdesk.com/api/#companies)",
  version: "0.0.1",
  type: "action",
  props: {
    freshdesk,
    name: {
      type: "string",
      label: "Name",
      description: "Name of the company.",
    },
    description: {
      type: "string",
      label: "Description",
      description: "Description of the company.",
      optional: true,
    },
    note: {
      type: "string",
      label: "Note",
      description: "Any specific note about the company.",
      optional: true,
    },
    industry: {
      type: "string",
      label: "Industry",
      description: "The industry the company serves in.",
      optional: true,
    },
    domains: {
      type: "string[]",
      label: "Domains",
      description: "Domains of the company. Email addresses of contacts that contain this domain will be associated with that company automatically. e.g. [\"supernova\",\"nova\"]",
      optional: true,
    },
  },
  async run({ $ }) {
    const payload = removeNullEntries({
      name: this.name,
      domains: this.domains,
      note: this.note,
      industry: this.industry,
      description: this.description,
    });
    const response = await this.freshdesk.createCompany({
      $,
      payload,
    });
    response && $.export("$summary", "Company sucessfully created");
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Namenamestring

Name of the company.

Descriptiondescriptionstring

Description of the company.

Notenotestring

Any specific note about the company.

Industryindustrystring

The industry the company serves in.

Domainsdomainsstring[]

Domains of the company. Email addresses of contacts that contain this domain will be associated with that company automatically. e.g. ["supernova","nova"]

Action Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

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