← UserVoice + Google Docs integrations

Append Text with Google Docs API on New NPS Ratings from UserVoice API

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New NPS Ratings from the UserVoice API
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Append Text with the Google Docs API
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Developers Pipedream

Getting Started

This integration creates a workflow with a UserVoice trigger and Google Docs action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New NPS Ratings trigger
    1. Connect your UserVoice account
    2. Configure Polling schedule
  3. Configure the Append Text action
    1. Connect your Google Docs account
    2. Select a Document
    3. Configure Text
    4. Optional- Configure Append at Beginning
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to 10 sample NPS ratings users have previously submitted.
Version:0.0.4
Key:uservoice-new-nps-ratings

UserVoice Overview

Using the UserVoice API, developers can build powerful customer service tools
to improve the service your organization provides to its customers. Here are
just a few of the possibilities:

  • Create a custom portal, allowing your customers to submit and manage their
    requests, as well as track their progress, all within your own branded
    domain.
  • Integrate UserVoice with your existing customer service software, enabling
    customers to better track their inquiries and quickly provide feedback on
    their experiences.
  • Design branded surveys to gather feedback from customers and gain insight
    about how to improve your customer service.
  • Automate customer service processes to ensure each customer's inquiries are
    handled quickly and efficiently.
  • Use data from the UserVoice API to gain valuable insights into your customer
    service performance.

These are just a few of the possibilities that can be accomplished through the
UserVoice API. With its comprehensive suite of features, your organization will
be able to provide exceptional customer service experiences and better serve
your customers.

Trigger Code

const uservoice = require("../../uservoice.app.js");
const { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } = require("@pipedream/platform");

const NUM_SAMPLE_RESULTS = 10;

module.exports = {
  name: "New NPS Ratings",
  version: "0.0.4",
  key: "uservoice-new-nps-ratings",
  description: `Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to ${NUM_SAMPLE_RESULTS} sample NPS ratings users have previously submitted.`,
  dedupe: "unique",
  type: "source",
  props: {
    uservoice,
    timer: {
      label: "Polling schedule",
      description:
        "Pipedream will poll the UserVoice API for new NPS ratings on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  hooks: {
    async deploy() {
      // Emit sample records on the first run
      const { npsRatings } = await this.uservoice.listNPSRatings({
        numSampleResults: NUM_SAMPLE_RESULTS,
      });
      this.emitWithMetadata(npsRatings);
    },
  },
  methods: {
    emitWithMetadata(ratings) {
      for (const rating of ratings) {
        const {
          id, rating: score, body, created_at,
        } = rating;
        const summary = body && body.length
          ? `${score} - ${body}`
          : `${score}`;
        this.$emit(rating, {
          summary,
          id,
          ts: +new Date(created_at),
        });
      }
    },
  },
  async run() {
    let updated_after =
      this.db.get("updated_after") || new Date().toISOString();
    const {
      npsRatings, maxUpdatedAt,
    } = await this.uservoice.listNPSRatings({
      updated_after,
    });
    this.emitWithMetadata(npsRatings);

    if (maxUpdatedAt) {
      updated_after = maxUpdatedAt;
    }
    this.db.set("updated_after", updated_after);
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
UserVoiceuservoiceappThis component uses the UserVoice app.
Polling scheduletimer$.interface.timer

Pipedream will poll the UserVoice API for new NPS ratings on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

UserVoice uses API keys for authentication. When you connect your UserVoice account, Pipedream securely stores the keys so you can easily authenticate to UserVoice APIs in both code and no-code steps.

To connect to the UserVoice API, create a trusted API client. In your UserVoice Admin Console, navigate to SettingsIntegrationsUserVoice API keys and click the button to Add API Key. Add a name and check the Trusted box at the bottom of the modal that appears:



Then, generate an access token by clicking the Create button near the right of the details of the API key:



About UserVoice

User feedback made easy and actionable

Action

Description:Append text to an existing document. [See the docs](https://developers.google.com/docs/api/reference/rest/v1/documents/request#InsertTextRequest)
Version:0.1.2
Key:google_docs-append-text

Google Docs Overview

You can use the Google Docs API to build a wide variety of applications,
including:

  • Word processors
  • Spreadsheets
  • Presentation software
  • Database management tools
  • Data visualization tools
  • Document management systems
  • Web scraping tools
  • Text analysis tools
  • And much more!

Action Code

import googleDocs from "../../google_docs.app.mjs";

export default {
  key: "google_docs-append-text",
  name: "Append Text",
  description: "Append text to an existing document. [See the docs](https://developers.google.com/docs/api/reference/rest/v1/documents/request#InsertTextRequest)",
  version: "0.1.2",
  type: "action",
  props: {
    googleDocs,
    docId: {
      propDefinition: [
        googleDocs,
        "docId",
      ],
    },
    text: {
      propDefinition: [
        googleDocs,
        "text",
      ],
    },
    appendAtBeginning: {
      propDefinition: [
        googleDocs,
        "appendAtBeginning",
      ],
    },
  },
  async run({ $ }) {
    const text = {
      text: this.text,
    };
    await this.googleDocs.insertText(this.docId, text, this.appendAtBeginning);
    $.export("$summary", "Successfully appended text to doc");
    return {
      documentId: this.docId,
    };
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Google DocsgoogleDocsappThis component uses the Google Docs app.
DocumentdocIdstringSelect a value from the drop down menu.
Texttextstring

Enter static text (e.g., hello world) or a reference to a string exported by a previous step (e.g., {{steps.foo.$return_value}}).

Append at BeginningappendAtBeginningboolean

Whether to append at the beginning (true) of the document or at the end (false). Defaults to false

Action Authentication

Google Docs uses OAuth authentication. When you connect your Google Docs account, Pipedream will open a popup window where you can sign into Google Docs and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Docs API.

Pipedream requests the following authorization scopes when you connect your account:

emailprofilehttps://www.googleapis.com/auth/drive

About Google Docs

Use Google Docs to create, edit and collaborate on online documents.

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