Add Ticket Attachment with Zoho Desk API on New Page in Database from Notion API

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New Page in Database from the Notion API

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Add Ticket Attachment with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a Notion trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Page in Database trigger
1. Connect your Notion account
2. Configure timer
3. Select a Database ID
Configure the Add Ticket Attachment action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Ticket ID
4. Optional- Configure Is Public
5. Configure File
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Page in Database on Notion

Description:Emit new event when a page in a database is created

Version:0.0.10

Key:notion-new-page

View on GitHub

Notion Overview#

Notion's API allows for the creation, reading, updating, and deleting of pages, databases, and their contents within Notion. Using Pipedream's platform, you can build workflows that connect Notion with various other services to automate tasks such as content management, task tracking, and data synchronization. With Pipedream's serverless execution, you can trigger these workflows on a schedule, or by external events from other services, without managing any infrastructure.

Trigger Code#

import notion from "../../notion.app.mjs";
import sampleEmit from "./test-event.mjs";
import base from "../common/base.mjs";
import constants from "../common/constants.mjs";

export default {
  ...base,
  key: "notion-new-page",
  name: "New Page in Database",
  description: "Emit new event when a page in a database is created",
  version: "0.0.10",
  type: "source",
  props: {
    ...base.props,
    databaseId: {
      propDefinition: [
        notion,
        "databaseId",
      ],
    },
  },
  hooks: {
    ...base.hooks,
    async deploy() {
      await this.processEvents(25);
    },
  },
  methods: {
    ...base.methods,
    async processEvents(max) {
      const pages = [];
      const lastCreatedTimestamp = this.getLastCreatedTimestamp();
      const lastCreatedTimestampDate = new Date(lastCreatedTimestamp);
      const lastCreatedTimestampISO = lastCreatedTimestampDate.toISOString();

      // Add a filter so that we only receive pages that have been created since the saved time.
      const params = {
        ...this.lastCreatedSortParam(),
        filter: {
          timestamp: "created_time",
          created_time: {
            after: lastCreatedTimestampISO,
          },
        },
      };

      // Get pages in created order descending until the first page edited after
      // lastCreatedTimestamp, then reverse list of pages and emit
      const pagesStream = this.notion.getPages(this.databaseId, params);

      for await (const page of pagesStream) {
        if (!this.isResultNew(page.created_time, lastCreatedTimestamp)
          || (max && pages.length >= max)) {
          break;
        }
        pages.push(page);
      }

      pages.reverse().forEach((page) => {
        const meta = this.generateMeta(
          page,
          constants.types.PAGE,
          constants.timestamps.CREATED_TIME,
          constants.summaries.PAGE_ADDED,
        );
        this.$emit(page, meta);
      });

      const lastCreatedTime = pages[pages.length - 1]?.created_time;
      if (lastCreatedTime) {
        this.setLastCreatedTimestamp(Date.parse(lastCreatedTime));
      }
    },
  },
  async run() {
    await this.processEvents(100);
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Notion	`notion`	`app`	This component uses the Notion app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Database ID	`databaseId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Notion uses OAuth authentication. When you connect your Notion account, Pipedream will open a popup window where you can sign into Notion and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Notion API.

Pipedream requests the following authorization scopes when you connect your account:

About Notion#

Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

Action#

Add Ticket Attachment on Zoho Desk

Description:Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)

Version:0.0.2

Key:zoho_desk-add-ticket-attachment

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";
import constants from "../../common/constants.mjs";

export default {
  key: "zoho_desk-add-ticket-attachment",
  name: "Add Ticket Attachment",
  description: "Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)",
  type: "action",
  version: "0.0.2",
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    isPublic: {
      type: "boolean",
      label: "Is Public",
      description: "Field that determines whether the attachment is public or private",
      optional: true,
    },
    file: {
      type: "string",
      label: "File",
      description: "File path of a file previously downloaded in Pipedream E.g. (`/tmp/my-file.txt`). [Download a file to the `/tmp` directory](https://pipedream.com/docs/code/nodejs/http-requests/#download-a-file-to-the-tmp-directory)",
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      isPublic,
      file,
    } = this;

    const response = await this.zohoDesk.createTicketAttachment({
      ticketId,
      headers: {
        orgId,
        ...constants.MULTIPART_FORM_DATA_HEADERS,
      },
      data: {
        file,
        isPublic,
      },
    });

    $.export("$summary", `Successfully created a new ticket attachment with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Is Public	`isPublic`	`boolean`	Field that determines whether the attachment is public or private
File	`file`	`string`	File path of a file previously downloaded in Pipedream E.g. (`/tmp/my-file.txt`). Download a file to the `/tmp` directory

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

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Add Ticket Attachment with Zoho Desk API on New Page in Database from Notion API

Pipedream makes it easy to connect APIs for Zoho Desk, Notion and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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