Add Role with Discord Bot API on New Agent Reply from SupportBee API

Pipedream makes it easy to connect APIs for Discord Bot, SupportBee and 2,400+ other apps remarkably fast.

Trigger workflow on

New Agent Reply from the SupportBee API

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Add Role with the Discord Bot API

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Getting Started#

This integration creates a workflow with a SupportBee trigger and Discord Bot action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Agent Reply trigger
1. Connect your SupportBee account
2. Configure timer
Configure the Add Role action
1. Connect your Discord Bot account
2. Select a Guild
3. Select a User
4. Select a Role
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Agent Reply on SupportBee

Description:Emit new event on each new agent reply a ticket.

Version:0.0.2

Key:supportbee-new-agent-reply

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Agent Reply",
  version: "0.0.2",
  key: "supportbee-new-agent-reply",
  description: "Emit new event on each new agent reply a ticket.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      if (!data.agent_replies_count) return;

      this.$emit(data, {
        id: `${data.id}-${data.agent_replies_count}`,
        summary: `New agent reply on ticket id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTickets({
        params: {
          replies: true,
          ...args.params,
        },
      });
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

Action#

Add Role on Discord Bot

Description:Assign a role to a user. Remember that your bot requires the `MANAGE_ROLES` permission. [See the docs here](https://discord.com/developers/docs/resources/guild#add-guild-member-role)

Version:0.0.12

Key:discord_bot-add-role

View on GitHub

Discord Bot Overview#

The Discord Bot API unlocks the power to interact with Discord users and channels programmatically, making it possible to automate messages, manage servers, and integrate with other services. With Pipedream's serverless platform, you can create complex workflows that respond to events in Discord, process data, and trigger actions in other apps. This opens up opportunities for community engagement, content moderation, analytics, and more, without the overhead of managing infrastructure.

Action Code#

import common from "../../common.mjs";

const { discord } = common.props;

export default {
  ...common,
  key: "discord_bot-add-role",
  name: "Add Role",
  description: "Assign a role to a user. Remember that your bot requires the `MANAGE_ROLES` permission. [See the docs here](https://discord.com/developers/docs/resources/guild#add-guild-member-role)",
  type: "action",
  version: "0.0.12",
  props: {
    ...common.props,
    userId: {
      propDefinition: [
        discord,
        "userId",
        ({ guildId }) => ({
          guildId,
        }),
      ],
    },
    roleId: {
      propDefinition: [
        discord,
        "roleId",
        ({
          guildId, userId,
        }) => ({
          guildId,
          userId,
          isAddRole: true,
        }),
      ],
    },
  },
  async run({ $ }) {
    const response = await this.discord.addGuildMemberRole({
      $,
      guildId: this.guildId,
      userId: this.userId,
      roleId: this.roleId,
    });

    if (!response) {
      return {
        id: this.roleId,
        success: true,
      };
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Discord Bot	`discord`	`app`	This component uses the Discord Bot app.
Guild	`guildId`	`string`	Select a value from the drop down menu.
User	`userId`	`string`	Select a value from the drop down menu.
Role	`roleId`	`string`	Select a value from the drop down menu.

Action Authentication#

Discord Bot uses API keys for authentication. When you connect your Discord Bot account, Pipedream securely stores the keys so you can easily authenticate to Discord Bot APIs in both code and no-code steps.

This app allows you to use the Discord API using your own Discord bot. If you don't want to use a custom bot, and you just need to use the Discord API, exit this screen and use the Discord app, instead.

If you want to use your own Discord bot, but haven't created one yet, see these instructions or watch this video. You'll need to add this bot to your server(s) to make successful API requests.

Once you've created your bot, you'll find the Bot token within the Bot section of your app. Enter that token below.

Add Role with Discord Bot API on New Agent Reply from SupportBee API

Pipedream makes it easy to connect APIs for Discord Bot, SupportBee and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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