← Freshdesk + Google Sheets integrations

Add Multiple Rows with Google Sheets API on New Contact from Freshdesk API

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New Contact from the Freshdesk API
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Add Multiple Rows with the Google Sheets API
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Getting Started

This integration creates a workflow with a Freshdesk trigger and Google Sheets action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Contact trigger
    1. Connect your Freshdesk account
    2. Configure Polling interval
  3. Configure the Add Multiple Rows action
    1. Connect your Google Sheets account
    2. Optional- Select a Drive
    3. Select a Spreadsheet
    4. Select a Worksheet Id
    5. Configure headersDisplay
    6. Configure Row Values
    7. Configure rowsDescription
    8. Optional- Configure Reset Row Format
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new notifications when a new contact is created
Version:0.0.2
Key:freshdesk-new-contact

Freshdesk Overview

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact",
  description: "Emit new notifications when a new contact is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `Contact name: ${contact.name}`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Polling intervaltimer$.interface.timer

Pipedream will poll Harvest API on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

Action

Description:Add multiple rows of data to a Google Sheet. [See the documentation](https://developers.google.com/sheets/api/reference/rest/v4/spreadsheets.values/append)
Version:0.2.6
Key:google_sheets-add-multiple-rows

Google Sheets Overview

The Google Sheets API allows for the creation, reading, updating, and deletion of data within Google Sheets, enabling a robust platform for spreadsheet management and data manipulation. Through Pipedream, you can craft serverless workflows that respond to various triggers, such as webhook events, emails, or scheduled times, to interact with Google Sheets. This synergy can automate reporting, synchronize data across applications, manage inventory, track leads in a CRM, or even conduct survey analysis by updating and retrieving sheet data on the fly.

Action Code

import googleSheets from "../../google_sheets.app.mjs";
import { ConfigurationError } from "@pipedream/platform";
import {
  parseArray, getWorksheetHeaders,
} from "../../common/utils.mjs";

export default {
  key: "google_sheets-add-multiple-rows",
  name: "Add Multiple Rows",
  description: "Add multiple rows of data to a Google Sheet. [See the documentation](https://developers.google.com/sheets/api/reference/rest/v4/spreadsheets.values/append)",
  version: "0.2.6",
  type: "action",
  props: {
    googleSheets,
    drive: {
      propDefinition: [
        googleSheets,
        "watchedDrive",
      ],
    },
    sheetId: {
      propDefinition: [
        googleSheets,
        "sheetID",
        (c) => ({
          driveId: googleSheets.methods.getDriveId(c.drive),
        }),
      ],
    },
    worksheetId: {
      propDefinition: [
        googleSheets,
        "worksheetIDs",
        (c) => ({
          sheetId: c.sheetId,
        }),
      ],
      type: "string",
      label: "Worksheet Id",
      withLabel: true,
      reloadProps: true,
    },
    headersDisplay: {
      propDefinition: [
        googleSheets,
        "headersDisplay",
      ],
    },
    rows: {
      propDefinition: [
        googleSheets,
        "rows",
      ],
    },
    rowsDescription: {
      propDefinition: [
        googleSheets,
        "rowsDescription",
      ],
    },
    resetRowFormat: {
      type: "boolean",
      label: "Reset Row Format",
      description: "Reset the formatting of the rows that were added (line style to none, background to white, foreground color to black, font size to 10, no bold, no italic, no strikethrough, horizontalAlignment to left). This is useful if you want to add rows to a formatted table in Google Sheets.",
      optional: true,
    },
  },
  async additionalProps() {
    const props = {};
    if (!this.sheetId || !this.worksheetId) {
      return props;
    }
    const rowHeaders = await getWorksheetHeaders(this, this.sheetId, this.worksheetId.label);
    if (rowHeaders.length) {
      return {
        headersDisplay: {
          type: "alert",
          alertType: "info",
          content: `Possible Row Headers: **\`${rowHeaders.join(", ")}\`**`,
          hidden: false,
        },
      };
    }
  },
  async run() {
    let inputValidated = true;

    const rows = parseArray(this.rows);

    if (!rows) {
      inputValidated = false;
    } else {
      rows.forEach((row) => { if (!Array.isArray(row)) { inputValidated = false; } });
    }

    // Throw an error if input validation failed
    if (!inputValidated) {
      console.error("Data Submitted:");
      console.error(rows);
      throw new ConfigurationError("Rows data is not an array of arrays. Please enter an array of arrays in the `Rows` parameter above. If you're trying to send a single rows to Google Sheets, search for the action to add a single row to Sheets or try modifying the code for this step.");
    }

    const addRowsResponse = await this.googleSheets.addRowsToSheet({
      spreadsheetId: this.sheetId,
      range: this.worksheetId.label,
      rows,
    });

    if (this.resetRowFormat) {
      await this.googleSheets.resetRowFormat(this.sheetId, addRowsResponse.updatedRange);
    }
    return addRowsResponse;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Google SheetsgoogleSheetsappThis component uses the Google Sheets app.
DrivedrivestringSelect a value from the drop down menu.
SpreadsheetsheetIdstringSelect a value from the drop down menu.
Worksheet IdworksheetIdstringSelect a value from the drop down menu.
Row Valuesrowsstring

Provide an array of arrays

Reset Row FormatresetRowFormatboolean

Reset the formatting of the rows that were added (line style to none, background to white, foreground color to black, font size to 10, no bold, no italic, no strikethrough, horizontalAlignment to left). This is useful if you want to add rows to a formatted table in Google Sheets.

Action Authentication

Google Sheets uses OAuth authentication. When you connect your Google Sheets account, Pipedream will open a popup window where you can sign into Google Sheets and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Sheets API.

Pipedream requests the following authorization scopes when you connect your account:

emailprofilehttps://www.googleapis.com/auth/drive

About Google Sheets

Use Google Sheets to create and edit online spreadsheets. Get insights together with secure sharing in real-time and from any device.

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