# Zoho SalesIQ — Pipedream Connect

> Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time.

- API slug: `zoho_salesiq` (use in MCP headers and tool keys)
- Auth: OAuth (Pipedream-managed)
- Categories: CRM
- Website: https://www.zoho.com/salesiq/
- Managed OAuth scopes: `SalesIQ.operators.read` · `SalesIQ.portals.read` · `SalesIQ.leadscorerules.read` · `SalesIQ.leadscoreconfigs.read` · `SalesIQ.webhooks.CREATE` · `SalesIQ.webhooks.DELETE` · `SalesIQ.articles.CREATE` · `SalesIQ.feedbacks.READ` · `SalesIQ.conversations.READ` · `SalesIQ.apps.READ` · `SalesIQ.articles.READ` · `SalesIQ.departments.READ`
- This page (HTML): https://pipedream.com/apps/zoho-salesiq
- Tools: 4 actions · 1 trigger

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: zoho_salesiq`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "zoho_salesiq",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Article:
const result = await mcp.callTool({
  name: "zoho_salesiq-create-article",
  arguments: {
    screenName: "Screen Name",
    departmentId: "Department",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a Zoho SalesIQ endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://api.example.com/v1/me

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcGkuZXhhbXBsZS5jb20vdjEvbWU?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zoho_salesiq-create-article",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zoho_salesiq: { authProvisionId: "apn_xxxxxxx" },
    screenName: "Screen Name",
    departmentId: "Department",
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (4)

### `zoho_salesiq-create-article` — Create Article (Write)

Create a new article. See the documentation

Full schema: https://pipedream.com/apps/zoho-salesiq/actions/create-article.md

### `zoho_salesiq-get-visitor-feedback` — Get Visitor Feedback (Read-only)

Retrieve visitor feedback by conversation ID. See the documentation

Full schema: https://pipedream.com/apps/zoho-salesiq/actions/get-visitor-feedback.md

### `zoho_salesiq-list-feedback` — List Feedback (Read-only)

Retrieve a list of feedback from website visitors. See the documentation

Full schema: https://pipedream.com/apps/zoho-salesiq/actions/list-feedback.md

### `zoho_salesiq-list-screen-name-options` — List Screen Name Options (Read-only)

Retrieves available options for the Screen Name field.

Full schema: https://pipedream.com/apps/zoho-salesiq/actions/list-screen-name-options.md

## Triggers (1)

### `zoho_salesiq-conversation-created` — New Conversation Created (Instant)

Emit new event when a new conversation is created.

Full schema: https://pipedream.com/apps/zoho-salesiq/triggers/conversation-created.md

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- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt