Integrate the Zoho CRM API with the Zendesk API

Setup the Zoho CRM API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Zoho CRM and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Zoho CRM with Zendesk#

Convert Lead with Zoho CRM API on New Ticket (Instant) from Zendesk API

Zendesk + Zoho CRM

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Convert Lead with Zoho CRM API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Zoho CRM

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Convert Lead with Zoho CRM API on Ticket Closed (Instant) from Zendesk API

Zendesk + Zoho CRM

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Convert Lead with Zoho CRM API on Ticket Pended (Instant) from Zendesk API

Zendesk + Zoho CRM

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Convert Lead with Zoho CRM API on Ticket Solved (Instant) from Zendesk API

Zendesk + Zoho CRM

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Popular Zoho CRM and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zoho CRM and Zendesk Actions#

Convert Lead with the Zoho CRM API

Converts a Lead into a Contact or an Account. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Object with the Zoho CRM API

Create a new object/module entry. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Download Attachment with the Zoho CRM API

Downloads an attachment file from Zoho CRM, saves it in the temporary file system and exports the file path for use in a future step.

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Overview of Zoho CRM#

The Zoho CRM API enables the manipulation and retrieval of data within Zoho CRM, a platform for managing your sales, marketing, support, and inventory in a single system. Leveraging this on Pipedream, you can automate tasks like syncing contacts, updating lead statuses, or creating custom CRM operations that trigger actions in other apps. Pipedream's serverless platform allows for real-time data processing, transforming, and orchestrating workflows that respond to events in Zoho CRM with minimal latency.

Connect Zoho CRM#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_crm: {
      type: "app",
      app: "zoho_crm",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.zoho_crm.$auth.api_domain}/crm/v2/users?type=CurrentUser`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_crm.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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