# Zoho Assist — Pipedream Connect

> Enterprise-grade remote support software. Secure Unattended remote access software.

- API slug: `zoho_assist` (use in MCP headers and tool keys)
- Auth: OAuth (Pipedream-managed)
- Categories: Help Desk & Support
- Website: https://www.zoho.com/assist/
- Managed OAuth scopes: `ZohoAssist.sessionapi.ALL` · `ZohoAssist.userapi.READ` · `ZohoAssist.reportapi.READ`
- This page (HTML): https://pipedream.com/apps/zoho-assist
- Tools: 3 actions · 0 triggers

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: zoho_assist`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "zoho_assist",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Session:
const result = await mcp.callTool({
  name: "zoho_assist-create-session",
  arguments: {
    customerEmail: "Customer Email",
    type: "Type",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a Zoho Assist endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://api.example.com/v1/me

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcGkuZXhhbXBsZS5jb20vdjEvbWU?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zoho_assist-create-session",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zoho_assist: { authProvisionId: "apn_xxxxxxx" },
    customerEmail: "Customer Email",
    type: "Type",
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (3)

### `zoho_assist-create-session` — Create Session (Write)

Create a remote support or screen sharing session. See the documentation

Full schema: https://pipedream.com/apps/zoho-assist/actions/create-session.md

### `zoho_assist-get-session-reports` — Get Session Reports (Read-only)

Fetch the reports of previously conducted sessions. See the documentation

Full schema: https://pipedream.com/apps/zoho-assist/actions/get-session-reports.md

### `zoho_assist-schedule-session` — Schedule Session (Write)

Schedule a remote support session. See the documentation

Full schema: https://pipedream.com/apps/zoho-assist/actions/schedule-session.md

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- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt