Integrate the Zendesk API with the Waitwhile API

Setup the Zendesk API trigger to run a workflow which integrates with the Waitwhile API. Pipedream's integration platform allows you to integrate Zendesk and Waitwhile remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Waitwhile#

Add Customer Note Entry with Waitwhile API on New Ticket (Instant) from Zendesk API

Zendesk + Waitwhile

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Add Customer Note Entry with Waitwhile API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Waitwhile

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Add Customer Note Entry with Waitwhile API on Ticket Closed (Instant) from Zendesk API

Zendesk + Waitwhile

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Add Customer Note Entry with Waitwhile API on Ticket Pended (Instant) from Zendesk API

Zendesk + Waitwhile

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Add Customer Note Entry with Waitwhile API on Ticket Solved (Instant) from Zendesk API

Zendesk + Waitwhile

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Popular Zendesk and Waitwhile Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Waitwhile Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add Customer Note Entry with the Waitwhile API

Add a customer note entry. See the doc here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Customer with the Waitwhile API

Create a customer. See the doc here

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Create User Invite with the Waitwhile API

Create a user invite. See the doc here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Waitwhile#

Waitwhile is a queue management and scheduling platform that lets you optimize appointments and waitlists, enhancing the customer experience. By leveraging the Waitwhile API on Pipedream, you can automate processes such as updating waitlists, syncing customer data, or triggering notifications when a customer's status changes. This seamless integration can streamline operations for businesses like restaurants, healthcare providers, or service centers where queue management is crucial.

Connect Waitwhile#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    waitwhile: {
      type: "app",
      app: "waitwhile",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.waitwhile.com/v2/users`,
      headers: {
        "apiKey": `${this.waitwhile.$auth.api_key}`,
      },
    })
  },
})

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