Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Integrate the Zendesk API with the X (Twitter) API

Setup the Zendesk API trigger to run a workflow which integrates with the X (Twitter) API. Pipedream's integration platform allows you to integrate Zendesk and X (Twitter) remarkably fast. Free for developers.

Search Tweets with Twitter API on New Ticket Added to View (Instant) from Zendesk API
Zendesk + X (Twitter)
 
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Simple Search with Twitter API on New Ticket (Instant) from Zendesk API
Zendesk + X (Twitter)
 
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Simple Search with Twitter API on Ticket Closed (Instant) from Zendesk API
Zendesk + X (Twitter)
 
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Simple Search with Twitter API on Ticket Pended (Instant) from Zendesk API
Zendesk + X (Twitter)
 
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Simple Search with Twitter API on Ticket Solved (Instant) from Zendesk API
Zendesk + X (Twitter)
 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Search Tweets with the X (Twitter) API

Retrieve Tweets from the last seven days that match a query. See the documentation

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Add User To List with the X (Twitter) API

Add a member to a list owned by the user. See the documentation

 
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Create Tweet with the X (Twitter) API

Create a new tweet. See the documentation

 
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Overview of Zendesk

Using the Zendesk API, you can build custom apps and integrations to automate
processes and help your teams build better customer relationships.

The API provides a range of methods to interact with your customer help desk,
customer data, and customer communication tools. This enables you to create
custom customer experiences that are tailored to your business needs.

Some examples of what you can build using the Zendesk API include:

  • Create a custom customer feedback widget
  • Automate customer service processes
  • Identify customer trends and insights
  • Help manage customer data in real-time
  • Create a custom customer profile and segmentation tool
  • Trigger automated messages based on customer events
  • Integrate customer service processes with your company’s backend system
  • Create a custom customer self-service portal

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect X (Twitter)

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import { axios } from "@pipedream/platform"
import twitter from "@pipedream/twitter"
export default defineComponent({
  props: {
    twitter
  },
  async run({steps, $}) {
    const config = {
      url: `https://api.twitter.com/2/users/me`,
      params: {
        "user.fields": `created_at,description,entities,id,location,name,pinned_tweet_id,profile_image_url,protected,url,username,verified,withheld`,
        expansions: `pinned_tweet_id`,
      },
    }
    const headers = this.twitter._getAuthHeader(config)
    return await axios($, {
      ...config,
      headers
    })
  },
})
Using Event Sources and Workflows: Analyze Twitter Sentiment in Real-Time and Save to Google Sheets
Using Event Sources and Workflows: Analyze Twitter Sentiment in Real-Time and Save to Google Sheets
Learn how you can use Pipedream event sources and serverless workflows to listen for new Twitter mentions, analyze the sentiment of each Tweet using the npm sentiment package (https://www.npmjs.com/package/sentiment), and then save that data to Google Sheets in real-time.
Entering Data in Params Forms
Entering Data in Params Forms
Learn about the new model to enter expressions and reference previous step exports in params forms.
Managing the Concurrency and Execution Rate of Workflow Events
Managing the Concurrency and Execution Rate of Workflow Events
Managing the Concurrency and Execution Rate of Workflow Events.

Community Posts

A Look at Pipedream
A Look at Pipedream
I'm going to build a workflow that will search Twitter every hour for a keyword. It will take the results, format them nicely, and then email it.
Building a Google Sheets Twitter Bot with Pipedream
Building a Google Sheets Twitter Bot with Pipedream
This is something that's been kicking around my head for a week or so and today I thought I'd try it. It ended up taking about 20 minutes total and 10 lines of code, of which 5 are a function I copied and pasted. While what I built is kind of trivial, I'm blown away by how much was done by built-in functions with Pipedream and how little work I had to do myself. In fact, most of my time was spent in setting stuff up outside of Pipedream itself. Alright, so what did I build?
Building a Twitter Bot in Pipedream
Building a Twitter Bot in Pipedream
I did this by parsing information from the GI Joe wikipedia site and implementing it on Pipedream's platform. I'm going to share how I built it, but be aware that roughly 95% of the work was involved in getting my random character. The aspects that pertain to Pipedream were incredibly simple - which is what you want in a platform.
Using State in Pipedream Workflows
Using State in Pipedream Workflows
I did this by parsing information from the GI Joe wikipedia site and implementing it on Pipedream's platform. I'm going to share how I built it, but be aware that roughly 95% of the work was involved in getting my random character. The aspects that pertain to Pipedream were incredibly simple - which is what you want in a platform.
Building a Twitter Scheduling System with Pipedream and Google Sheets
Building a Twitter Scheduling System with Pipedream and Google Sheets
A few months ago, I blogged about how I used Pipedream and Google Sheets to create a Twitter bot. The idea was simple - read a sheet - select a random row - and use that as the source of a new Tweet. I was thinking about this recently and how useful Google Sheets can be as a "light weight CMS" and figured out another interesting use case - Twitter scheduling.
A demo of using the Twitter API, via Pipedream, to render the images from a Twitter account.