Integrate the Zendesk API with the Twilio API

Setup the Zendesk API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate Zendesk and Twilio remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Twilio#

Make a Phone Call with Twilio API on New Ticket (Instant) from Zendesk API

Zendesk + Twilio

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Make a Phone Call with Twilio API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Twilio

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Make a Phone Call with Twilio API on Ticket Closed (Instant) from Zendesk API

Zendesk + Twilio

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Make a Phone Call with Twilio API on Ticket Pended (Instant) from Zendesk API

Zendesk + Twilio

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Make a Phone Call with Twilio API on Ticket Solved (Instant) from Zendesk API

Zendesk + Twilio

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Popular Zendesk and Twilio Triggers#

New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Twilio Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Make a Phone Call with the Twilio API

Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Check Verification Token with the Twilio API

Check if user-provided token is correct. See the documentation

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Create Verification Service with the Twilio API

Create a verification service for sending SMS verifications. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Twilio#

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Connect Twilio#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Community Posts#

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays

Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

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