Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a new media file is created. Useful for initiating workflows based on new media intake. See the documentation
Emit new event when a ticket is added to the specified view
Emit new event when a new text is analyzed. Useful for initiating workflows based on new text analysis. See the documentation
Emit new event when a ticket has changed to closed status
Analyzes a block of text for key insights, sentiment, and keyword extraction using Speak Ai's NLP engine. See the documentation
Retrieve the full transcription of a processed media file. See the documentation
Upload an audio or video file for transcription and natural language processing into Speak AI. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
speak_ai: {
type: "app",
app: "speak_ai",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.speakai.co/v1/admin/users`,
headers: {
"x-speakai-key": `${this.speak_ai.$auth.api_key}`,
"x-access-token": `${this.speak_ai.$auth.oauth_access_token}`,
},
})
},
})