Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Create meeting notes in Small Improvements. See the documentation
List all users from Small Improvements. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
The Small Improvements API allows for the automation of feedback, performance reviews, and goals within your organization. It enables interaction with Small Improvements' features, such as requesting feedback, managing users, and reviewing objectives. With Pipedream, you can harness this API to create seamless workflows that trigger actions across various applications, reacting to events in real-time, processing data, and automating repetitive tasks without writing any code.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
small_improvements: {
type: "app",
app: "small_improvements",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.small-improvements.com/api/v2/users/me`,
headers: {
Authorization: `Bearer ${this.small_improvements.$auth.api_token}`,
"Accept": `application/json`,
},
})
},
})