Integrate the Zendesk API with the Shipengine API

Setup the Zendesk API trigger to run a workflow which integrates with the Shipengine API. Pipedream's integration platform allows you to integrate Zendesk and Shipengine remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Shipengine#

Create Ticket with Zendesk API on New Shipping Label Created from Shipengine API

Shipengine + Zendesk

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Create Ticket with Zendesk API on New Tracking Event (Instant) from Shipengine API

Shipengine + Zendesk

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Delete Ticket with Zendesk API on New Shipping Label Created from Shipengine API

Shipengine + Zendesk

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Delete Ticket with Zendesk API on New Tracking Event (Instant) from Shipengine API

Shipengine + Zendesk

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Find Tracking Status with Shipengine API on New Ticket (Instant) from Zendesk API

Zendesk + Shipengine

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Popular Zendesk and Shipengine Triggers#

New Shipping Label Created from the Shipengine API

Emit new event when a new label is shipped. See the docs.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Tracking Event (Instant) from the Shipengine API

Emit new event when a new event is tracked. See the docs.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and Shipengine Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Find Tracking Status with the Shipengine API

Retrieves package tracking information. See the docs.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Search Labels with the Shipengine API

By default, all labels are returned, 25 at a time, starting with the most recently created ones. You can combine multiple filter options to narrow-down the results. See the docs.

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Start Tracking a Package with the Shipengine API

Allows you to subscribe to tracking updates for a package. See the docs.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Shipengine#

The Shipengine API enables robust automation possibilities for shipping logistics. From label creation, rate comparison, to tracking shipments, the API provides the tools to streamline e-commerce and shipping workflows. By harnessing Shipengine's capabilities through Pipedream, you can build seamless integrations that connect your shipping operations with other business processes, enhancing efficiency and reducing manual overhead.

Connect Shipengine#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    shipengine: {
      type: "app",
      app: "shipengine",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      method: "post",
      url: `https://api.shipengine.com/v1/addresses/validate`,
      headers: {
        "API-Key": `${this.shipengine.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

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