Integrate the Zendesk API with the Pumble API

Setup the Zendesk API trigger to run a workflow which integrates with the Pumble API. Pipedream's integration platform allows you to integrate Zendesk and Pumble remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Pumble#

Create Channel with Pumble API on New Ticket (Instant) from Zendesk API

Zendesk + Pumble

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Create Channel with Pumble API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Pumble

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Create Channel with Pumble API on Ticket Closed (Instant) from Zendesk API

Zendesk + Pumble

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Create Channel with Pumble API on Ticket Pending (Instant) from Zendesk API

Zendesk + Pumble

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Create Channel with Pumble API on Ticket Solved (Instant) from Zendesk API

Zendesk + Pumble

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Popular Zendesk and Pumble Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Channel Created from the Pumble API

Emit new event when a new channel is created in Pumble

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Message in Channel from the Pumble API

Emit new event when a message is posted in the specified channel in Pumble

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and Pumble Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Channel with the Pumble API

Create a new channel in Pumble. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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List Messages with the Pumble API

List messages in a channel. See the documentation

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Send Message with the Pumble API

Send a message to a channel in Pumble. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect Pumble#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    pumble: {
      type: "app",
      app: "pumble",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://pumble-api-keys.addons.marketplace.cake.com/listChannels`,
      headers: {
        "Api-Key": `${this.pumble.$auth.api_key}`,
      },
    })
  },
})

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