Integrate the Zendesk API with the Ortto API

Setup the Zendesk API trigger to run a workflow which integrates with the Ortto API. Pipedream's integration platform allows you to integrate Zendesk and Ortto remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Ortto #

Create Custom Activity with Ortto API on New Ticket (Instant) from Zendesk API

Zendesk + Ortto

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Create Custom Activity with Ortto API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Ortto

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Create Custom Activity with Ortto API on Ticket Closed (Instant) from Zendesk API

Zendesk + Ortto

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Create Custom Activity with Ortto API on Ticket Pending (Instant) from Zendesk API

Zendesk + Ortto

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Create Custom Activity with Ortto API on Ticket Solved (Instant) from Zendesk API

Zendesk + Ortto

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Popular Zendesk and Ortto Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Contact Created from the Ortto API

Emit new event when a contact is created in your Ortto account.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Ortto Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Custom Activity with the Ortto API

Creates a unique activity for a person. Can optionally initialize a new record beforehand. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create or Update a Person with the Ortto API

Create or update a preexisting person in the Ortto account. See the documentation

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Opt Out of SMS with the Ortto API

Allows a user to opt-out from all SMS communications. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Ortto #

The Ortto API unleashes the power to streamline customer relationship management by automating personalized customer journeys, tracking user actions, and integrating with a variety of services to enhance marketing and sales strategies. With Ortto on Pipedream, you can create intricate workflows that respond dynamically to customer interactions, update CRM records, send targeted communications, and much more, building a rich, automated system that nurtures leads and cultivates customer loyalty.

Connect Ortto #

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    ortto: {
      type: "app",
      app: "ortto",
    }
  },
  async run({steps, $}) {
    const data = {
            "fields": ["str::email", "str::first", "str::last"]
        }
    return await axios($, {
      method: "post",
      url: `https://${this.ortto.$auth.region}/v1/person/get`,
      headers: {
        "X-Api-Key": `${this.ortto.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
      data,
    })
  },
})

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