Integrate the Zendesk API with the Kontent.ai API

Setup the Zendesk API trigger to run a workflow which integrates with the Kontent.ai API. Pipedream's integration platform allows you to integrate Zendesk and Kontent.ai remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Kontent.ai#

Create Content Item with Kontent.ai API on New Ticket (Instant) from Zendesk API

Zendesk + Kontent.ai

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Create Content Item with Kontent.ai API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Kontent.ai

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Create Content Item with Kontent.ai API on Ticket Closed (Instant) from Zendesk API

Zendesk + Kontent.ai

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Create Content Item with Kontent.ai API on Ticket Pending (Instant) from Zendesk API

Zendesk + Kontent.ai

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Create Content Item with Kontent.ai API on Ticket Solved (Instant) from Zendesk API

Zendesk + Kontent.ai

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Popular Zendesk and Kontent.ai Triggers#

New Content Item Created (Instant) from the Kontent.ai API

Emit new event when a content item is created.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Content Item Deleted (Instant) from the Kontent.ai API

Emit new event when a content item is deleted.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Content Item Moved (Instant) from the Kontent.ai API

Emit new event when a content item is moved to another workflow step.

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Popular Zendesk and Kontent.ai Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Content Item with the Kontent.ai API

Create a new content item based on a specific content type. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Kontent.ai#

The Kontent.ai API offers robust content management capabilities for developers to manage and deliver content across various platforms. With this API, you can automate content creation, update content items, retrieve assets, and sync your content with other services. On Pipedream, you can harness these features to create powerful workflows that trigger on specific events, process data, and connect with other apps to streamline your content operations.

Connect Kontent.ai#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    kontent_ai: {
      type: "app",
      app: "kontent_ai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://manage.kontent.ai/v2/projects/${this.kontent_ai.$auth.environment}/items`,
      headers: {
        Authorization: `Bearer ${this.kontent_ai.$auth.management_api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

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