Integrate the Zendesk API with the Hookdeck API

Setup the Zendesk API trigger to run a workflow which integrates with the Hookdeck API. Pipedream's integration platform allows you to integrate Zendesk and Hookdeck remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Hookdeck#

Create Connection with Hookdeck API on New Ticket (Instant) from Zendesk API

Zendesk + Hookdeck

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Create Connection with Hookdeck API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Hookdeck

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Create Connection with Hookdeck API on Ticket Closed (Instant) from Zendesk API

Zendesk + Hookdeck

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Create Connection with Hookdeck API on Ticket Pending (Instant) from Zendesk API

Zendesk + Hookdeck

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Create Connection with Hookdeck API on Ticket Solved (Instant) from Zendesk API

Zendesk + Hookdeck

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Popular Zendesk and Hookdeck Triggers#

New Event Received (Instant) from the Hookdeck API

Emit new event when a new event is received from a HookDeck source.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Hookdeck Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Connection with the Hookdeck API

This endpoint creates a connection. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Retrieve all Events with the Hookdeck API

This endpoint lists all events, or a subset of events. See the documentation.

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Retrieve all Requests with the Hookdeck API

This endpoint lists all request, or a subset of requests. Requests are sorted by ingested_at date. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Hookdeck#

The Hookdeck API facilitates the management of webhooks, providing reliable webhook delivery, monitoring, and debugging solutions. With this API on Pipedream, you can automate workflows concerning incoming webhook data—transforming, routing, and ensuring they trigger the subsequent actions without fail. This could range from logging data for analysis, conditionally processing and forwarding webhook events to other endpoints, or integrating with third-party services for extended automation.

Connect Hookdeck#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    hookdeck: {
      type: "app",
      app: "hookdeck",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.hookdeck.com/2023-01-01/events`,
      headers: {
        Authorization: `Bearer ${this.hookdeck.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

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