Integrate the Zendesk API with the HelpCrunch API

Setup the Zendesk API trigger to run a workflow which integrates with the HelpCrunch API. Pipedream's integration platform allows you to integrate Zendesk and HelpCrunch remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with HelpCrunch #

Create Customer with HelpCrunch API on New Ticket (Instant) from Zendesk API

Zendesk + HelpCrunch

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Create Customer with HelpCrunch API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + HelpCrunch

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Create Customer with HelpCrunch API on Ticket Closed (Instant) from Zendesk API

Zendesk + HelpCrunch

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Create Customer with HelpCrunch API on Ticket Pending (Instant) from Zendesk API

Zendesk + HelpCrunch

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Create Customer with HelpCrunch API on Ticket Solved (Instant) from Zendesk API

Zendesk + HelpCrunch

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Popular Zendesk and HelpCrunch Triggers#

Chat Status Updated from the HelpCrunch API

Emit new event when the status of a chat is updated. See the documentation

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Chat from the HelpCrunch API

Emit new event when a new chat is created. See the documentation

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and HelpCrunch Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Customer with the HelpCrunch API

Creates a new customer record within the Helpcrunch platform. See the documentation

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Find or Create Customer with the HelpCrunch API

Search for an existing customer within Helpcrunch platform, if no match is found it creates a new customer record. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of HelpCrunch #

The HelpCrunch API provides a platform for customer communication, enabling automation of messaging, data synchronization, and customer support activities. It allows you to create and update users, send messages, and manage conversations directly through API calls. Integrating HelpCrunch with Pipedream lets you connect these capabilities to hundreds of other apps, streamlining workflows that can respond dynamically to customer interactions, sync data across platforms, or trigger communications based on specific events.

Connect HelpCrunch #

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    helpcrunch: {
      type: "app",
      app: "helpcrunch",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpcrunch.com/v1/organization`,
      headers: {
        Authorization: `Bearer ${this.helpcrunch.$auth.api_key}`,
      },
    })
  },
})

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